I stayed at the Astor Crowne Plaza on a group trip for 3 nights. The French Quarter location at Canal and Bourbon is fantastic, and I don't remember any extra noise or anything. My room was on the 9th floor. On the whole, we had a good stay.
The room was a good size and pretty clean. The bathroom is a nice size, although a 2nd sink would've been nice. The beds are very high off the ground, and I'm only 5'2". I almost needed a stepstool to get up there! The beds also are very firm. Luckily I was pretty tired each night, so I slept well, but the beds are not what I would call comfortable. The hotel isn't huge, so it was easy to get around.
Now for the things that make what could be a pretty awesome hotel, just mediocre:
Check-in was a little confusing, because our rooms were being paid for as a group. The front desk staff was a little slow and confused in getting it all set up. The next day, our group leader went back down and straightened it all out, but I would think a French Quarter hotel in New Orleans would not be encountering this type of arrangement for the first time.
THERE IS NO COFFEE SHOP IN THE HOTEL. How a hotel in NOLA, in the quarter with a lot of drunk and hungover people can get by with no coffee shop or even a small kiosk, is astounding. Our group was made to traipse all over for coffee and breakfast that did not require a sit down meal. That is ridiculous. There isn't even a gift shop where you can get a candy bar. You have to walk across the street to CVS.
The gym is ok. There were no elliptical machines that worked both arms and legs. There were plenty of treadmills, but the only ellipticals worked only legs. That was disappointing. Also, I worked out in the middle of the afternoon and was the only one in there. While I was exercising, a hotel employee came in and had a loud personal conversation in Spanish on his cell phone for about 10-15 minutes. I think it's rude that a hotel employee would consider the gym to be his personal office. I get that he might not be allowed personal calls on work time and that sometimes you need to take a call regardless, but it's not good customer service to do it in view/earshot of guests. I think some employee training is in order on that one.
Some of the bellman were inept at calling cabs. On a rainy day, we almost were late for an appointment because the bellman couldn't figure out how to call a cab. On all the other days we were fine with that. Also, retrieving a car from the valet can take 30 minutes.
Otherwise, if you're looking for affordable and in the French Quarter, this is your hotel. Just be aware that it is not what I consider to be full service.
- Official Description (provided by the hotel):
- Come experience 'Southern Hospitality' at 'The Place to Meet' in New Orleans! The Astor Crowne Plaza Hotel-New Orleans is located at the gateway to the world-famous French Quarter at the corner of historic Bourbon and Canal streets. Our location is unsurpassed in 'The Big Easy' and is within walking distance to all the downtown attractions and world-renowned restaurants! Enjoy the perfect blend of old world charm infused with modern luxury and convenience! This non-smoking 693 room, 4-diamond New Orleans hotel will welcome you with our warm and friendly staff, 24-hour in-room dining service, concierge and business services, valet parking, bell services, out-door pool, and fitness center. The Astor Crowne Plaza Hotel-New Orleans is honored to host Dickie Brennan's newest restaurant, the Bourbon House, offering seafood entrees and classic New Orleans Creole Cuisine. As the locals say Laissez les Bon Temps Rouler - Let the Good Times Roll at the Astor Crowne Plaza Hotel in New Orleans! ... more less
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- Also Known As:
- Astor Crowne Plaza
- Crowne Plaza New Orleans