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“A pleasant place to stay in the center of it all” 4 of 5 stars
Review of Crowne Plaza Hotel Astor-New Orleans

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Crowne Plaza Hotel Astor-New Orleans
4.0 of 5 Hotel   |   739 Canal Street at Bourbon, New Orleans, LA 70130 (Central Business District)   |  
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Ranked #97 of 153 hotels in New Orleans
Weedsport, New York
Senior Contributor
30 reviews 30 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
“A pleasant place to stay in the center of it all”
4 of 5 stars Reviewed April 11, 2013

This hotel is on the corner of Bourbon and Canal Streets which is where the action is. It is so pretty and nice in the lobby. The rooms are fine too. We had a couple issues and the management graciously gave us coupons for free room-service breakfast the morning we left. The one complaint I do have is that they charge $10/day for internet connection. When you're paying as much as we were for the room the internet should not cost more!

Room Tip: We were cold so we asked for and received extra blankets. Our room was high up on the Bourbon Stree...
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  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
2 of 5 stars Reviewed April 10, 2013 via mobile

Poor choice - stay at another hotel, there are Much better choices on the French quarter fringe!!Tired hotel, slow Internet, electronics in room not working. Wouldn't recommend. Luke warm shower - not very strong, really disappointed!

  • Stayed April 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Astor-New Orleans, responded to this review, May 2, 2013
Dear MacDebb,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I am sorry for the overall dissatisfaction you had experienced during your stay. I have taken note of your valuable comments and will share these with our management team for the purpose of bringing improvements needed.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Covington
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 9, 2013 via mobile

The location of this hotel is on Canal Street, which is a major street that runs through the heart of downtown New Orleans. The hotel backs right up to the French Quarter and is an easy walk to almost everything in the quarter. The room views are not great, but the hotel restaurant has a huge 2nd story balcony that overlooks Bourbon Street and is open to guests. The rooms are average, but very clean with comfy beds. Room service was fast and our breakfast was great!

  • Stayed March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Paul, Minnesota
Contributor
12 reviews 12 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 8, 2013

This is a better than average hotel with an excellent staff. Rooms are modern, clean, comfortable and quiet. The location is right at the foot of the French Quarter. It has a very nice restaurant, Dickie Brennan's on the first floor. The hotel staff is friendly and helpful.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed April 8, 2013

Celebrated a Bachlorette Party here in March, 2013. Location was Perfect...right in the center of it all. Beds are super comfy. Check in was a breeze! We arrived super early and they accomadated us by allowing us to check in our luggage. The Bellmen are super perfessional and are full of friendly personality. The workers here truley made our stay wonderful. Everyone seemed to enjoy being employed at this hotel because it shined through each worker's "eager to please" personality.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed April 8, 2013

Got a deal on the internet which made this a good value for the location. Room was basic hotel room. Lobby is lovely. But really, another $10 for WiFi. And they say they are green, but changed the towels and took the barely used soap. But the location is very convenient.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Astor-New Orleans, responded to this review, July 10, 2013
Dear Susan A,

Thank you for taking the time to share your feedback. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. I am glad you liked the location of our hotel as well as the lobby. My apologies for the disappointment you had with our facilities and amenities. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Despite your disappointment we do hope you will stay with us again when you can be assured of our very best attention.

Sincerely,

Karen C
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kitchener, Canada
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 8, 2013

Of course this hotel's most remarkable feature is the location. Staff was very hospitable. Parking is by valet only and an atrocious rate but that is standard in a destination such as this. We felt very safe here as this was a family vacation. The rooftop pool is wonderful. Ten dollars a day for wifi seems exploitive but there is a business centre off the lobby with several desktops that are free to use. It would be helpful if a fridge/microwave could be part of the amenities for family vacations.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Astor-New Orleans

Address: 739 Canal Street at Bourbon, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Luxury Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel Astor-New Orleans 4*
Official Description (provided by the hotel):
Come experience 'Southern Hospitality' at 'The Place to Meet' in New Orleans! The Astor Crowne Plaza Hotel-New Orleans is located at the gateway to the world-famous French Quarter at the corner of historic Bourbon and Canal streets. Our location is unsurpassed in 'The Big Easy' and is within walking distance to all the downtown attractions and world-renowned restaurants! Enjoy the perfect blend of old world charm infused with modern luxury and convenience! This non-smoking 693 room, 4-diamond New Orleans hotel will welcome you with our warm and friendly staff, 24-hour in-room dining service, concierge and business services, valet parking, bell services, out-door pool, and fitness center. The Astor Crowne Plaza Hotel-New Orleans is honored to host Dickie Brennan's newest restaurant, the Bourbon House, offering seafood entrees and classic New Orleans Creole Cuisine. As the locals say Laissez les Bon Temps Rouler - Let the Good Times Roll at the Astor Crowne Plaza Hotel in New Orleans! ... more   less 
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Also Known As:
Astor Crowne Plaza
Crowne Plaza New Orleans

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