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“Watch out for the bed bugs” 3 of 5 stars
Review of Crowne Plaza Hotel Astor-New Orleans

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Crowne Plaza Hotel Astor-New Orleans
4.0 of 5 Hotel   |   739 Canal Street at Bourbon, New Orleans, LA 70130 (Central Business District)   |  
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Ranked #109 of 155 Hotels in New Orleans
Pensacola, Florida
1 review
2 helpful votes 2 helpful votes
“Watch out for the bed bugs”
3 of 5 stars Reviewed March 22, 2011

I am a frequent stayer of the Crowne Plaza in any state I travel to, and this is the first time I have ever encountered a problem with the hotel. However, it was a big enough problem to ensure I will never stay at the Crowne in New Orleans again.

We arrived at the hotel and decided to lay down before preparing for a big night out on Bourbon.. The three of us staying in the room, all woke up to bites all over our bodies. At first we thought maybe its an allergic reaction to the laundry detergent or something.. but on ALL of us?

The next morning we woke up and the bites were worse... We all had to be treated with a topical ointment, and are dealing with this mess until it subsides.

Crowne Plaza, I'm sorry, but you have lost a customer.

  • Stayed March 2011, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review, March 24, 2011
We are highly suspect of your review. We have no record of any complaint regarding this issue which would be the norm in a case of this severity. Our hotel takes a serious pro-active stance to bed bugs. Every week, every bed is inspected in the entire hotel. Our housekeeping staff has been trained thoroughly on bed bug detection. While it is impossible to prevent them because they are brought in by guests and luggage, but we have systems in place to catch them immediately before causing harm to any of our guests.
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2,168 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kuwait
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed March 22, 2011

My wife and I booked this room for our trip to New Orleans for Mardi Gras. We thought we were very lucky to get a room here since we waited longer than we should have....we didn't realize just how lucky till we arrived. The location is FANTASTIC. It's located at the edge of the French Quarter, on Bourbon and Canal Streets, two of the highlights of New Orleans. If you're going for Mardi Gras (next year), many of the parades pass directly in front of the hotel and you can watch the parade from the street level or on the hotel's balcony (on one night the balcony was closed for a private party attended by Melissa Leo and other cast members of the show "Treme").

I was very happy with the check-in process, especially when I noticed they gave us a room in the 12th-floor Quiet Zone as I requested when I reserved the room online (a lot of hotels don't pay much attention to those requests). This is to avoid being kept up all night by the sounds of Bourbon St. The room was very nice. The biggest thing I noticed that was missing was a minibar but there was a vending machine and ice machine down the corridor and staff never stopped us from bringing drinks/food up to the room. Btw, room service food was delicious. The room was spacious and the bed was comfortable.

There was a small problem with housekeeping, but it was resolved by the generous intervention of other housekeeping staff. An annoying thing I noticed, and I saw that another contributor noticed the same, is that you pay $10 for 1 day wifi service but you're only given 23 hours!

  • Stayed March 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Dallas
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 22, 2011

It is located at the entrance of the French Quarter at the Corner of Bourbon and Canal Street. It is close enough to the French Quarter without all the noise. We got a room on the 9th floor so noise wasn't a factor for us. Every night during our stay, there was a group of musicians playing Jazz/Blues music on Bourbon St just a few feet away from its side entrance. They attracted a fairly large crowd. We could barely hear them from our room but could be noisy for those on the lower floors. The hotel did provide ear plugs, lavender linen spray and eye masks to help you to sleep but we didn't have the need to use them. It is also easily accessible to the lines for the cable cars. The stops are directly across on Canal Street. It is close to shops and several fast food restaurants.

We got a room with double queen beds. The room size is adequate. The mattresses were very comfortable. They weren't too hard or too soft. The linens were nice & clean. There were questionable large stains on the bed skirt but I wasn't as concerned since it weren't the linens on the beds. I would be if it had.

As space is a premium based on its location. I thought it was ridiculous that the hotel was charging $31.50/a night for parking so needless to say we didn't use their valet parking service. We found a covered parking garage only a few minutes walk from the hotel for $15/night with a guard on duty and security cameras.

There is a business center with 3 computers and a printer. Free internet in the lobby & business center but there is a charge of $9.95/night in your room.

There is a pool but it was outside and not heated so it was too cold to swim.

Check-in and check-out was quick and easy. The hotel staff was friendly. Overall, it was a great stay. There is a saying in real estate...location, location and location and this hotel has it. A great value for the price we paid !!!!

  • Stayed March 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Cedarburg, Wisconsin
Top Contributor
55 reviews 55 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed March 21, 2011

I just returned from a 4 night, 5 day business trip to New Orleans, and stayed at the Astor due to it's close proximity to the conference location. I booked the room through an online site, and believe I paid $99 per night for what was advertised as a "totally renovated, 4 star hotel." Now, for paying $99 per night, which I felt was a reasonably good price, the hotel met the standards of a hotel under $100 a night. The location is fantastic and most people I encountered at the hotel were friendly and helpful. However, the hotel classifies itself as a 4 star, which it is not, and the room rate on the back of my door was listed at approx. $465, which would be extremely inappropriate.

The positive's:
-Location
-Price I paid
-Entire property is non-smoking
-Inclusion of a fitness room at no extra cost
-Proximity to The Bourbon House
-Pool on the roof terrace
-Relatively decent sized rooms
-Prompt, friendly, and tasty room service
-Quick bell-service & friendly bellmen
-Great business center/Location of it was excellent and the 3 computers w/printer also great.

The negative's:
-Upon check in around 9:35 PM, I requested a room high up as I was there for work and needed to get some sleep. The receptionist said no problem. She promptly handed me keys to a room on the 3rd floor. I asked if they didn't have anything higher, so she gave me a room on the 4th floor.
-The room on the 4th floor was F-I-L-T-H-Y. There was sugar or some white substance all over the desk, the floor throughout the room was sticky and immediately turned my feet black, the bathroom was not clean, my alarm clock was broken, the in-room blow dryer was broken, the entire room smelled and felt really musty, and the closet was tiny with no mirror on the door. I wiped down the desk myself, and started unpacking because I figured I just got a bad room because I had booked through an online discount site. I was going to leave a note for the maid the following day, with a gratuity, asking her to please really clean the room. But, the one thing I couldn't deal with is a broken hair dryer as I need one in the morning so, I called down to the front desk to ask for a new one. I called 4 separate times that evening, between 9:45 and 10:30, and no one answered. The phone just rang and rang and rang. Eventually, I gave up and went to bed, figuring I will deal with it first thing.
-Called the front desk the following morning at 5:30 to ask for a new blow dryer. The receptionist said they have none, and would send up maintenance. A 4-star hotel doesn't have extra's? I would have to wait for maintenance to fix what was clearly a fried blow dryer? You could see the burn on the exterior of the device. I waited until 6:20 with no one coming to my room, and called the front desk again. Surprise, no one answered the phone. Called again, and no one answered. Great service. Quite frustrating when you are trying to get ready to leave for the day.
-Went down to the front desk, explained what happened, and that there was a reason I was up at the crack of down in New Orleans. I needed to get on with my business meetings! I then took the opportunity to explain that the room was also really dirty, to which the receptionist responded "You should have called the front desk upon check-in last night." Not a good response considering the numerous attempts I had made to contact the front desk.
-Eventually, she agreed to switch me to a room right next door in order to solve the broken dryer issue, and to get me into a cleaner room. So, at 6:45 AM I had to move all of my belongings to a new room while scurrying to get ready in order to get to my business meetings.

The new room was much, much better. It was clean, didn't smell, all electronics worked, was larger, had a full sized closet with mirror on the door, some additional amenities my first room didn't have, etc. I was really happy with the move. I went down and thanked the receptionist for the accommodation. I most appreciated it!

Still, I didn't get a paper delivered to my door 2 of the 4 nights I was there, didn't receive my check-out bill for my last night (on personal credit card) under the door, my dirty room service plates & tray sat outside my door for 12+hours even after someone who had apparently had one too many hurricanes ran into it and scattered the dishes throughout the hallway, and the maid service forgot to leave coffee in my room one day.

As I said, for paying $99 a night, it is a perfectly fine deal & hotel. I didn't feel like I overpaid and would consider staying here again for work, if I could get the same rate. I used the fitness center every day, spent a couple of hours by the pool one afternoon, loved the location, and felt perfectly safe traveling all alone. Yet, if you are truly looking for a "4 star" hotel, I'm not sure the Astor fits the bill.

  • Stayed March 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baton Rouge, Louisiana
1 review
5 of 5 stars Reviewed March 21, 2011

I was very pleased with this Hotel. The accommodations where very nice. The location is the best in the city and everyone working there were nice and friendly.

  • Stayed February 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review, March 22, 2011
Thank you...we are pleased that you were pleased! We are always delighted to hear that our guests enjoyed their visit. We agree our location is the best in the city and we look forward to your next visit. Your review will be shared with our entire team and again, thank you for taking the time to write.
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Milton Keynes
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 20, 2011

Stayed for one night - Lundi Gras at this fab hotel. I was so excited when we checked in and were told we woud have access to the Balconies for the parades! Went with my partner and 2 friends that live on the Northshore - we all loved the hotel just sorry that we hadn't booked for 2 nights. The hotel has the perfect location for Mardi Gras party goers, on the corner of Canal/Bourbon Street - superb view and great spot for the throws. My friends got talking to the hotel Manager 'Peter' who then arranged for some throws and T-Shirts to be left in our rooms - thank you so much, it made the stay even more worthwhile and was very much appreciated. The room was very spacious and well equipped for all our needs and the beds and pillows were so comfy..........just a shame we couldn't have stayed longer, would definitely return to this hotel!

  • Stayed March 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review, March 21, 2011
WOW, what a great review! Thank you...we do have a great location when it comes to Mardi Gras or in fact...anytime of the year! You made mention of our General Manager, Peter Ambros, he is our leader and as you can see enjoys his job and his guests. I was delighted to learn that Mr Ambros was able to make you guys feel special. We all strive to follow his good example. We hope to see you for Mardi Gras 2012 but hopefully before then. Again, thank you for the wonderful review!
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed March 18, 2011

We could have not asked for a better stay than the Astor. The front desk staff was very friendly and provided a warm welcome. The rooms were very clean except the area behind the television. Water pressure was ok but needs improvement. Thanks everyone at the hotel for making our spring break vacation special.

  • Stayed March 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review, March 21, 2011
Thank you for the nice review. Please know we appreciate you taking the time to pen your thoughts on our hotel. I will share your thoughts with our Executive Housekeeper as well as our Director of Engineering. We hope to see you back as our guest in the near future.
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Additional Information about Crowne Plaza Hotel Astor-New Orleans

Address: 739 Canal Street at Bourbon, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Luxury Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel Astor-New Orleans 4*
Number of rooms: 707
Official Description (provided by the hotel):
Come experience 'Southern Hospitality' at 'The Place to Meet' in New Orleans! The Astor Crowne Plaza Hotel-New Orleans is located at the gateway to the world-famous French Quarter at the corner of historic Bourbon and Canal streets. Our location is unsurpassed in 'The Big Easy' and is within walking distance to all the downtown attractions and world-renowned restaurants! Enjoy the perfect blend of old world charm infused with modern luxury and convenience! This non-smoking 693 room, 4-diamond New Orleans hotel will welcome you with our warm and friendly staff, 24-hour in-room dining service, concierge and business services, valet parking, bell services, out-door pool, and fitness center. The Astor Crowne Plaza Hotel-New Orleans is honored to host Dickie Brennan's newest restaurant, the Bourbon House, offering seafood entrees and classic New Orleans Creole Cuisine. As the locals say Laissez les Bon Temps Rouler - Let the Good Times Roll at the Astor Crowne Plaza Hotel in New Orleans! ... more   less 
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Also Known As:
Astor Crowne Plaza
Crowne Plaza New Orleans

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