I just returned from a 4 night, 5 day business trip to New Orleans, and stayed at the Astor due to it's close proximity to the conference location. I booked the room through an online site, and believe I paid $99 per night for what was advertised as a "totally renovated, 4 star hotel." Now, for paying $99 per night, which I felt was a reasonably good price, the hotel met the standards of a hotel under $100 a night. The location is fantastic and most people I encountered at the hotel were friendly and helpful. However, the hotel classifies itself as a 4 star, which it is not, and the room rate on the back of my door was listed at approx. $465, which would be extremely inappropriate.
-Price I paid
-Entire property is non-smoking
-Inclusion of a fitness room at no extra cost
-Proximity to The Bourbon House
-Pool on the roof terrace
-Relatively decent sized rooms
-Prompt, friendly, and tasty room service
-Quick bell-service & friendly bellmen
-Great business center/Location of it was excellent and the 3 computers w/printer also great.
-Upon check in around 9:35 PM, I requested a room high up as I was there for work and needed to get some sleep. The receptionist said no problem. She promptly handed me keys to a room on the 3rd floor. I asked if they didn't have anything higher, so she gave me a room on the 4th floor.
-The room on the 4th floor was F-I-L-T-H-Y. There was sugar or some white substance all over the desk, the floor throughout the room was sticky and immediately turned my feet black, the bathroom was not clean, my alarm clock was broken, the in-room blow dryer was broken, the entire room smelled and felt really musty, and the closet was tiny with no mirror on the door. I wiped down the desk myself, and started unpacking because I figured I just got a bad room because I had booked through an online discount site. I was going to leave a note for the maid the following day, with a gratuity, asking her to please really clean the room. But, the one thing I couldn't deal with is a broken hair dryer as I need one in the morning so, I called down to the front desk to ask for a new one. I called 4 separate times that evening, between 9:45 and 10:30, and no one answered. The phone just rang and rang and rang. Eventually, I gave up and went to bed, figuring I will deal with it first thing.
-Called the front desk the following morning at 5:30 to ask for a new blow dryer. The receptionist said they have none, and would send up maintenance. A 4-star hotel doesn't have extra's? I would have to wait for maintenance to fix what was clearly a fried blow dryer? You could see the burn on the exterior of the device. I waited until 6:20 with no one coming to my room, and called the front desk again. Surprise, no one answered the phone. Called again, and no one answered. Great service. Quite frustrating when you are trying to get ready to leave for the day.
-Went down to the front desk, explained what happened, and that there was a reason I was up at the crack of down in New Orleans. I needed to get on with my business meetings! I then took the opportunity to explain that the room was also really dirty, to which the receptionist responded "You should have called the front desk upon check-in last night." Not a good response considering the numerous attempts I had made to contact the front desk.
-Eventually, she agreed to switch me to a room right next door in order to solve the broken dryer issue, and to get me into a cleaner room. So, at 6:45 AM I had to move all of my belongings to a new room while scurrying to get ready in order to get to my business meetings.
The new room was much, much better. It was clean, didn't smell, all electronics worked, was larger, had a full sized closet with mirror on the door, some additional amenities my first room didn't have, etc. I was really happy with the move. I went down and thanked the receptionist for the accommodation. I most appreciated it!
Still, I didn't get a paper delivered to my door 2 of the 4 nights I was there, didn't receive my check-out bill for my last night (on personal credit card) under the door, my dirty room service plates & tray sat outside my door for 12+hours even after someone who had apparently had one too many hurricanes ran into it and scattered the dishes throughout the hallway, and the maid service forgot to leave coffee in my room one day.
As I said, for paying $99 a night, it is a perfectly fine deal & hotel. I didn't feel like I overpaid and would consider staying here again for work, if I could get the same rate. I used the fitness center every day, spent a couple of hours by the pool one afternoon, loved the location, and felt perfectly safe traveling all alone. Yet, if you are truly looking for a "4 star" hotel, I'm not sure the Astor fits the bill.
- Official Description (provided by the hotel):
- Come experience 'Southern Hospitality' at 'The Place to Meet' in New Orleans! The Astor Crowne Plaza Hotel-New Orleans is located at the gateway to the world-famous French Quarter at the corner of historic Bourbon and Canal streets. Our location is unsurpassed in 'The Big Easy' and is within walking distance to all the downtown attractions and world-renowned restaurants! Enjoy the perfect blend of old world charm infused with modern luxury and convenience! This non-smoking 693 room, 4-diamond New Orleans hotel will welcome you with our warm and friendly staff, 24-hour in-room dining service, concierge and business services, valet parking, bell services, out-door pool, and fitness center. The Astor Crowne Plaza Hotel-New Orleans is honored to host Dickie Brennan's newest restaurant, the Bourbon House, offering seafood entrees and classic New Orleans Creole Cuisine. As the locals say Laissez les Bon Temps Rouler - Let the Good Times Roll at the Astor Crowne Plaza Hotel in New Orleans! ... more less
- Reservation Options:
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- Also Known As:
- Astor Crowne Plaza
- Crowne Plaza New Orleans