ok...so i was skeptical about booking this hotel because the reviews of it were either were saying it was spectacular or horrible....our experience overall....was pretty good......the hotel was nice....not nasty or horrible like previous reviews.....for an older hotel....it is kept up well....the employees were oh so friendly....everyone smiled and greeted us....we tipped everyone from valet to the front desk to bell persons to housekeeping because they did in fact deserve it.....we checked in 6hrs earlier than the designated time and they had both of our rooms available....we booked our rooms through bookit.com's mystery hotel....it was a great deal.....the main problem i encountered was valet....they do not have a lot on site....so you had to wait a while to get your car....the first day we were able to call and have our car ready....but over the weekend, it was a good 15-30min wait for the car....which was a bit of a drag with a big group.....it was $25/day for valet plus tip which was pretty steep, but its right smack dab in the middle of the french quarter.....so that's a given.....So the whole experience was great....but one problem that makes it final for me to never stay here again....there was a rat in our room the last night....we saw it running around...and flipped out....who knows how long it had been there....we called front desk...and they offered us to change rooms....but then we saw the rodent run out....so we just decided to stay...but that pretty much ruined the last night there....i spoke to the front desk when i checked out...they said because i did not book directly with the hotel....they could not reimburse my money in any way....and my valet bill still had to be paid in full because apparently it's a seperate company from the hotel.....so they gave me guest relations' number....i spoke with her....she said she'll comp me for one night's stay if i use that within the next year...why would i stay in a hotel i know can't take care of a rodent problem......so i said no....so she said let her check what other options there are and she'll return my call.....almost 2 weeks later....she never called me...i called and spoke with the manager on duty....and he had her call me back...i was busy at work so her message said that she had been in meetings and it slipped her mind about the situation.....and she apologized....so now....she left another message...saying she'll credit me back my valet bill which was $111 for 4 nights for the room with rat......which is fine i guess....it just sucks that the experience had to end this way......but the employees were outstanding!! its just such a shame that such a nice hotel had a rodent problem.....
- Official Description (provided by the hotel):
- Come experience 'Southern Hospitality' at 'The Place to Meet' in New Orleans! The Astor Crowne Plaza Hotel-New Orleans is located at the gateway to the world-famous French Quarter at the corner of historic Bourbon and Canal streets. Our location is unsurpassed in 'The Big Easy' and is within walking distance to all the downtown attractions and world-renowned restaurants! Enjoy the perfect blend of old world charm infused with modern luxury and convenience! This non-smoking 693 room, 4-diamond New Orleans hotel will welcome you with our warm and friendly staff, 24-hour in-room dining service, concierge and business services, valet parking, bell services, out-door pool, and fitness center. The Astor Crowne Plaza Hotel-New Orleans is honored to host Dickie Brennan's newest restaurant, the Bourbon House, offering seafood entrees and classic New Orleans Creole Cuisine. As the locals say Laissez les Bon Temps Rouler - Let the Good Times Roll at the Astor Crowne Plaza Hotel in New Orleans! ... more less
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- Also Known As:
- Astor Crowne Plaza
- Crowne Plaza New Orleans