Upon checking into hotel on Friday, June 27th; there was no parking available. Therefore, we had to park 1 block away in parking deck for $20 per day. The next morning when parking became available, I was given a parking pass @ appox. 3:30pm. My husband and I met my brother in law and hung out downtown. While we were out on the town, I read the parking pass and it clearly stated "if you do not use, please return to prevent charges". So upon returning to the hotel around 10:30pm; I went to the front desk to return pass at which time Jonathan stated he would have to charge me for a half-day. I asked how could that be when we NEVER moved our car from parking deck. He then stated the hotel had reserved that space for us and it could not be sold to anyone else therefore we needed to pay $15. I stated to him, this was not advised to us at time when parking pass was given and I requested the manager. Jonathan then became belligerent and told me this was the managers rule and that he would tell me the same thing. Luckily, another customer was checking in and ask if she could have the pass; in which the other young man at the counter stated this guest could get the parking pass to alleviate the situation. So now at this time, my husband asked did I get everything taken care of? While talking to my husband and explaining the situation, Jonathan decides he wants to intervene in my conversation with my husband by saying "ma'am why are you still got to be talking about the parking pass and whats the big issue"? Really? I stated to Jonathan, I am talking to my husband and my conversation with you was long over. Well wouldn't you know, he decided he wanted to argue with me and my husband in front of other hotel guest. Just being being argumentative and rude to the point where the other young man had to ask him to stop. This was unacceptable on all levels, employee arguing with hotel guest....REALLY!!! Now the company I work for does extremely a lot of business with Marriott hotels, we are one of their corporate accounts and customer service is a must. Jonathan has NO CUSTOMER SERVICE skills at all, he is very rude and obnoxious just because maybe he thinks he can. I will definitely be writing a letter to the corporate offices about this instance and request customer service training for Jonathan. So BEWARE if you stay at this hotel and comes in contact with Jonathan (who also pretends to be the night manager); you may or may not receive customer service. I don't care if the parking had been free, under no circumstances will I accept disrespect from anyone. My experience was pleasant until I met Jonathan. Kudos to Kim and Nora, they were the best!
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Orbitz, Marriott, Tingo, Hotels.com, Otel, BookingOdigeoWL, Priceline, Despegar.com, Venere and Agoda so you can book your SpringHill Suites New Orleans Convention Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Springhill Suites New Orleans Hotel New Orleans
- New Orleans Springhill Suites