We stay he for 3 nights.This hotel is actually very nice. It has small nice swimming pool, large room with not so clean bathroom.. As the typical of springhill suites we get everything we need in the room including microwave. Good for me who travel with baby. Breakfast was good, with a lot of variety every day.The plus side is location near to river walk, audubon aquarium, about 5 min driving to french quarter and 10 to 15 mins driving to auduon zoo. I agree that morning front desk staff was so RUDE.
We arrived at the hotel around 7 pm and we didn't get any parking space, the front desk sugested us to park in the street outside the hotel.. Unfortunately my husband didn't realize that he was parked infont of fire hydrant because of the hydrant color was white and that time was already dark.. Not a typical..fire hydrant in texas that is red. So we got ticket.

The hotel is very nice with really large rooms. Front desk morning staff was very RUDE!!!!!!! This young was clearly not a morning person she had a very bad attitude. Your front desk staff should at least smile and have a pleasant manner. The rest of the front desk staff was wonderful!!!!! evening and night staff very friendly and helpful. I want to thank the wonderful ladies in the breakfast area they were alway pleasant and polite each morning. Your staff is a reflection of your business

This place is a mixed bag. On the plus side, the location is great for conventions and the staff are very friendly and helpful. But compared with other SpringHill Suite hotels, the room was poorly designed and the furnishings fairly cheap. For example, the TV worked quite poorly and was not visible from the couch. The room did not include as much as a bottle opener. The breakfast was a mob scene, with inadequate staff and NO COFFEE for much of the time. The baked goods were really cheap, full of trans-fats. Ceilings on my floor were only about 7 feet high, maybe a bit more. The main problem is one of expectations, set by the fact that the last SpringHill Suite in which I stayed had better design and furnishings, a restaurant and bar, and a better breakfast.

The staff here were quite helpful with restaurant recommendations, booking taxi's, etc. Hotel location is probably great if you're going to the convention center. But, quite a ways from most tourist areas - particularly if you're walking to the French Quarter, etc.
Also, we stayed here 3 nights on the second floor, and most every night we were woke up by loud music outside the hotel. Apparently the bar nearby doesn't really start to party until after 10:00pm. So, if you want a good night's sleep - better ask for a room away from the streets. Or, find a different hotel.
Another downside is that there are no restaurants nearby. Just a couple of bars that open late at night.