The whole point of pulling up in front of a hotel is to unload your luggage. The valet at this hotel refused to allow to do so. He claimed our truck was too big....really bro? Then he said he wouldn't have a problem with it if it wasn't a Friday night. I noticed he allowed other people that came behind us to park and unload their stuff. I contacted the manager on duty and she rudely told me she would have to look into it. I stayed here over 2 weeks ago, and I have yet to hear from her. The hotel was nice enough, but the horrible service we received was enough to black ball this one from our list.
- Official Description (provided by the hotel):
- The Royal St. Charles Hotel is conveniently located in the heart of New Orleans - just 1 block from the world famous French Quarter, 1 block from historic Canal Street, 2 blocks from Harrah's Casino, 6 blocks from the Ernest N. Morial Convention Center and 8 blocks from the Mercedes-Benz Superdome. The famous St. Charles Streetcar stops at our front door and leisurely transports visitors to the Garden District and Uptown areas.The hotel completed a total renovation in October 2012. Each of the hotel's 143 guestrooms are newly renovated and feature a sleek design with modern amenities - plush Serta beds, 42” high definition TV’s, wi-fi internet, in-room digital safes, in-room coffee makers with New Orleans Roast Coffee, eco-friendly Terra Pure bath products and much more.Additional features of the hotel include a 100% smoke free environment, state-of-the-art fitness center, 2,610 sq. ft. of newly designed event space, on-site concierge services, valet parking and PJ’s Coffee & Café.The Royal St. Charles Hotel is a favorite among business and leisure travelers and ready to assist each guest with friendly and attentive New Orleans hospitality.We invite you to enjoy a relaxing stay with us on your next visit to New Orleans! ... more less
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- Also Known As:
- Royal St Charles New Orleans
- Hotel Royal St Charles
- Clarion New Orleans