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“Good value, service was terrible!” 3 of 5 stars
Review of Royal St Charles Hotel

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Royal St Charles Hotel
3.0 of 5 Hotel   |   135 St. Charles Avenue, New Orleans, LA 70130 (Formerly Clarion Collection Royal St Charles Hotel)   |  
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Ranked #76 of 154 Hotels in New Orleans
Raleigh, North Carolina
Senior Contributor
48 reviews 48 reviews
9 hotel reviews
Reviews in 20 cities Reviews in 20 cities
21 helpful votes 21 helpful votes
“Good value, service was terrible!”
3 of 5 stars Reviewed October 14, 2012 via mobile

I stayed here for one night while visiting New Orleans. Overall, the hotel is pretty nice for the price, but the service was horrible! The lady at the desk that assisted me with check-in was extremely rude and acted like I was a huge nuisance. I'd suggest that they hire friendlier employees, as the one that I interacted with was far from friendly. On a positive note, the location and value were both good.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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303 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
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English first
Richmond Hill, New York
Senior Contributor
39 reviews 39 reviews
33 hotel reviews
Reviews in 29 cities Reviews in 29 cities
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed October 10, 2012

Just got back from our stay at the Royal St. Charles and it was a good one. The hotel is very clean and located a block away from Canal and a block and half away from Royal Street in the French Quarter and about 3 blocks from Bourbon. The room we had was clean and the beds were very comfortable. We would definitely stay here again. Considering all the other hotels we've stayed at in New Orleans, this one was the best one by far and the cleanest.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loma Linda, California
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 5, 2012

I needed a place to stay during a conference trip. I read reviews of all the hotels in this price range and found this one to have the most stable reviews. The reviews were mediocre, but better than other reviews. I was checking in to the hotel with very low expectations. I thought the hotel would need remodeling and that I would probably have to sleep in a depressing moldy room.

PROS
I was pleasantly surprised to find that the hotel IS undergoing remodeling and that my room seemed like it was already remodeled. Everything was modern, the staff were very friendly and I felt like it was almost worth the money.

CONS
The low flow toilet was a problem....
The loud Spanish Euros next door were having a "who can talk the loudest" contest. The walls may be a bit thin.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal St Charles Hotel

Address: 135 St. Charles Avenue, New Orleans, LA 70130 (Formerly Clarion Collection Royal St Charles Hotel)
Phone Number:
Location: United States > Louisiana > New Orleans
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Suites Wheelchair access
Hotel Style:
#74 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Royal St Charles Hotel 3*
Number of rooms: 143
Official Description (provided by the hotel):
The Royal St. Charles Hotel is conveniently located in the heart of New Orleans - just 1 block from the world famous French Quarter, 1 block from historic Canal Street, 2 blocks from Harrah's Casino, 6 blocks from the Ernest N. Morial Convention Center and 8 blocks from the Mercedes-Benz Superdome. The famous St. Charles Streetcar stops at our front door and leisurely transports visitors to the Garden District and Uptown areas.The hotel completed a total renovation in October 2012. Each of the hotel's 143 guestrooms are newly renovated and feature a sleek design with modern amenities - plush Serta beds, 42” high definition TV’s, wi-fi internet, in-room digital safes, in-room coffee makers with New Orleans Roast Coffee, eco-friendly Terra Pure bath products and much more.Additional features of the hotel include a 100% smoke free environment, state-of-the-art fitness center, 2,610 sq. ft. of newly designed event space, on-site concierge services, valet parking and PJ’s Coffee & Café.The Royal St. Charles Hotel is a favorite among business and leisure travelers and ready to assist each guest with friendly and attentive New Orleans hospitality.We invite you to enjoy a relaxing stay with us on your next visit to New Orleans! ... more   less 
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Also Known As:
Royal St Charles New Orleans
Hotel Royal St Charles
Clarion New Orleans

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