First the good … ALL of the hotel staff are very well trained. They say exactly the right things and display genuine smiles. Very friendly and professional. The furnishings and general hotel environment are very pleasant.
But, there were some things that didn't go so well. First of all, the lock on the hotel room door didn't work well. The hotel staff tried to show me how to operate it by jiggling it up and down with exactly the right amount of pressure and, I was eventually able to open it after a considerable amount of “jiggling.” Unfortunately, my wife never got the hang of it. The hotel staff tried to make the lock work but, as far as I could tell, they were unable to make any improvements. So, we requested another room. (It took about two hours to get all this worked out and, by the time we were finished, it was late enough that we didn't feel comfortable going out for dinner in the French Quarter. So, our evening meal the first night in New Orleans consisted of granola bars eaten in the room.) The lock in the second room worked reasonably well, but still required some “jiggling.”
Now, for the second issue. I paid for valet parking the first night but, the next day, found a self-park garage with a price that I liked better. So, I checked the car out of the valet parking garage and moved it to the self-park garage a couple of blocks away. I told the front-desk clerk what I was doing and asked her what I needed to do to make sure that I wasn't charged for the second night. She said that I should be sure to tell the guy who was running the garage...which I did. I made a special effort to go to the little office in the garage. I asked if he was the right person to talk to and told him that I would be staying in the hotel but that I was moving the car to a cheaper garage. He told me that was fine and that he would take care of it. But, as you might suspect, another charge appeared on my bill the next morning. I went to the front desk clerk and asked that the charge be removed, which she took care of for me in a pleasant manner. I thought the matter was resolved.
We moved to a third room because we had made a second reservation extending our stay and the room we were in was not available for the extra day. (The lock worked well in the third room.) But, when I got the bill the next morning, it had yet another charge for valet parking. Again, I took it to the front desk clerk and asked that the charge be removed. She removed the charge, again, in a very pleasant manner, which I really appreciate because I was now a bit frustrated.
Looking back at it, I guess the first clue came before I left home when I called to extend our stay. The reservations clerk (probably not in New Orleans) indicated that my stay could not be extended at the conference rate (which was quite low). The rate she quoted for the extra night was over 130% higher than the conference rate. When I declined the higher price, she asked me if I qualified for the hotel's discounts (some of which she named). I did qualify and we arrived at a price that was only $2 per night higher than the conference rate. I understand that they are trained to get the higher price when possible but I felt there had been an attempt at manipulating. (By the way, the reservations clerk was also well trained, polite, and professional.)
On balance, this was not a terrible experience. The charges appearing on my credit card for valet parking services I didn't want and didn't receive were an annoyance. The hotel lock issue was an inconvenience. The reservations clerk trying to get the highest price was probably just business as usual.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.