I stayed here the night before a cruise and the experience was awesome from check in to check out and everything in between. People were great, room was awesome and the location was right for the price. I was a little disappointed when I asked about breakfast upon my arrival the only suggestion was tier restaurant but I did not think much of it as I used trip advisor to find something. When I got off the cruise I changed my shuttle pick up to the hotel as it was alter int e day rather than the terminal as it would be too busy in the afternoon. I got back to the hotel early and my daughter was sleeping int the stroller so I figured I would sit in the restaurant and have a drink while I waited. It took ten minutes to be seated and by that time my daughter woke up. After another 5-10 minutes of no help or acknowledgment I gave up. I asked the concierge where I could get some orange juice for my daughter who was thirsty. She said I could try the bar to which I replied I tried but no one has helped me for the last ten minutes. She rudely said well they do not open till 2 in five minutes. At that point I simply left as they were only interested in pushing their restaurant. I walked up the street found a Hilton gardens who happily helped me get some orange juice and made us feel welcome even though we were not guests.
It is a great hotel but do not expect much in the way of local suggestions.
- Official Description (provided by the hotel):
- Enjoy a refreshed Holiday Inn! Visit the recipient of the Customer Service Excellence award by IHG. Rooms feature Simmons pillow top mattresses and new pillow options. Relax in our courtesy area shuttle. Savor fresh coffee and pastries daily. Stay connected with FREE wireless. Plunge in our large rooftop pool and energize in our fitness center. Our full service property offers tantalizing meals morning, noon and night. Adult beverage options showcased in our Mardi Gras Lounge. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Downtown Superdome Hotel New Orleans
- Downtown Superdome Holiday Inn
- Holiday Inn New Orleans
- New Orleans Holiday Inn
- Holiday Inn Superdome