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“Great modern rooms great happy hour in the lounge.” 4 of 5 stars
Review of Holiday Inn Downtown Superdome

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Holiday Inn Downtown Superdome
3.0 of 5 Hotel   |   330 Loyola Avenue, New Orleans, LA 70112 (Central Business District)   |  
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Ranked #60 of 153 hotels in New Orleans
New Orleans
1 review
“Great modern rooms great happy hour in the lounge.”
4 of 5 stars Reviewed January 21, 2013 via mobile

We've stayed here for 5 weeks through December and January- and have 5-8 more planned. Great location for work in the CBD. Within walking distance of the Dome and Arena. New Rouse's grocery a couple of blocks away. Visit Scott in the lounge for great drinks at happy hour prices- he's helpful and knowledgeable about the area. A wonderful source for local color! One of our favorite places!

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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716 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (119)
Date | Rating
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  • Dutch first
  • English first
  • French first
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English first
Brunswick, Georgia
1 review
4 of 5 stars Reviewed January 21, 2013

Tried getting in just before the Super Bowl and Mardi Gras. We believe they were preparing for the upcoming events by rebuilding the elevator system and doing a cosmetic face lift to entrance. Those were minor inconveniences. Biggest problem was not being able to receive any major cable channels. Complained on 3 different days. Broken promises. Something about not enough signal strength from cable company. Seems strange because the room next to us did receive CNN, Fox, and ESPN. They did offer to move our room after the 2nd day, but didn't want the hassle. Staff was wonderful, incluiding Lacie at front desk. Maids Glorio and Keila were outstanding. They were sensitive to our requests, professional, and most of all friendly as we have never experienced in the past. They enjoyed their work and it showed. We don't want to forget Damien, from maintenance, who had to do some minor repairs in our room. Would recommend to friends.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 19, 2013 via mobile

We stayed for three nights and the staff and location were great. Nadia was awesome and helped us out a lot with our stupid questions and requests. We also bumped into Keila and Chevelle - the house keepers on our floor and they gave us some great advice on places to visit in the area. The location is nicely situated in between the garden district and the French quarter, but the staff are what made the hotel memorable.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed January 19, 2013 via mobile

Had a wonderful stay with super friendly and helpful staff. The front desk's Nadia was extremely helpful, patient and understanding and accommodating of our self-induced booking hiccup!
We arrived back to our room early one afternoon and met the house-keeping staff, whom were very efficient, neat and friendly. Keila and Chevelle also gave us fantastic local intel on where we should position ourselves for the first night of Mardi Gras!
I would definitely stay here again and will e recommending it to my friends!

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Houston, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 19, 2013

We have stayed there in the past. The newly remodeled rooms were modern and very comfortable.However the phones didnt work in the room.So I had to make several trips to the lobby to get some extra towels . The elevators are very slow and bouncy so it took a while.after a couple of hours and not getting them I ran into a very helpfull young lady in housekeeping Kelia
what a service oriented young lady!!!.She was very prompt to take care of all our needs for our time there.Its people like her that makes you come back since the hotel industry is all about hospitallity right Thats what makes a great stay The employees!!!! We will be back and I hope
we get on her floor again

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Nashville. TN
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
206 helpful votes 206 helpful votes
3 of 5 stars Reviewed January 18, 2013

Well, This property was thoroughly checked out by my wife and her sister for a family reunion held this past July, 2012. The hotel had, at that point when visited in Nov. 2011, was undegoing a major renovation. When we were there in July, It was very nice..but not exceptional. Food..Service. so..so. Place was clean, but maid service was sporatic. Did not change towels out as requested. Would I stay there again, yeah. But the restaurant,, service was ...um..Old holiday Inn.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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IHGCare, Guest Relations Manager at Holiday Inn Downtown Superdome, responded to this review, January 31, 2013
Dear cavfilr,

Thank you for taking the time to write a review about your recent stay with us. Please accept my apologies for falling short of your expectations specifically with the service. Kindly be assured that we treat this matter seriously as we always strive to deliver world-class service to our guests. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed January 18, 2013 via mobile

The hotel was amazing and the service was even better. When I went to the pool, the view was outstanding. The pool was Ben better an it was heated so I was able to go out at night and swim around. The room was nicely put together and it was stocked with everything I need. The staff was awesome and helped out with all my needs. Especially Keila and Chevelle. Whenever I needed help with something they were the to assist me.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Downtown Superdome

Address: 330 Loyola Avenue, New Orleans, LA 70112
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#20 Business Hotel in New Orleans
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Downtown Superdome 3*
Official Description (provided by the hotel):
Enjoy a refreshed Holiday Inn! Visit the recipient of the Customer Service Excellence award by IHG. Rooms feature Simmons pillow top mattresses and new pillow options. Relax in our courtesy area shuttle. Savor fresh coffee and pastries daily. Stay connected with FREE wireless. Plunge in our large rooftop pool and energize in our fitness center. Our full service property offers tantalizing meals morning, noon and night. Adult beverage options showcased in our Mardi Gras Lounge. ... more   less 
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Also Known As:
Holiday Inn Downtown Superdome Hotel New Orleans
Downtown Superdome Holiday Inn
Holiday Inn New Orleans
New Orleans Holiday Inn
Holiday Inn Superdome

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