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Hilton Garden Inn New Orleans Downtown: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 30 Reviews
5.0 of 5 stars
7
4.0 of 5 stars
11
3.0 of 5 stars
6
2.0 of 5 stars
4
1.0 of 5 stars
2
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#47 of 156 hotels in New Orleans
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  • Hotel class: 3 of 5
  • Rooms: 286
  • Address: 1001 South Peters Street New Orleans, LA 70130
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: Located 1 block from the Morial Convention Center in the Arts District offering 5,000 sq ft of function space. This description is based on information provided by the hotel.
Business Center Fitness Center Free High-Speed Internet No Free Parking Pets Not Allowed Restaurant Room Service Swimming Pool
Check Rates: $135 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Hilton Garden Inn New Orleans Downtown

( 10-14 of 30 )
“Be prepared”

Hilton Garden Inn New Orleans Downtown

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3 of 5 stars
New Orleans
Mar 18, 2007
2/2 found this review helpful

We stayed a week at the Hilton Garden Inn hotel.

We found the room very clean upon check-in and in good condition. The best feature of this property is the fact that it is one of the quietest hotels we've visited (good soundproofing between the walls, no door-slamming in the hallways). However.....

We found quite a number of front desk employees (not all) to be rude and disinterested and housekeeping left much to be desired (one night they made up the bed without any fitted bottom sheet at all, one night they didn't even clean the room, and one night they didn't place any towels in the room).

Valet parking is $20.00 per night but be careful because they will leave your car on the street for hours. Self parking is $15.00 per night but after 6PM you're lucky to find a space in the parking garage. Apparently, the hotel rents spaces for "special event/concert parking" and also allows patrons to a large bar beside the hotel ("Metro Bar") to park in their parking facility (charging them, of course) so there are precious few parking spaces in the three story garage attached to the hotel.

We were very pleased at the beginning of our stay but the longer we stayed the more problems we found and, quite frankly, we wouldn't go back primarily because of the rude front desk employees we encountered.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nolaguest's Summary
Date of Stay: March 2007
Member since: September 05, 2006
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 3 of 5 stars Business service
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Average price*: $135 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Acceptable but not Luxurious”

Hilton Garden Inn New Orleans Downtown

Feb 21, 2007
1/1 found this review helpful

For the amount of money I paid for the room, I was expecting a little more than an up scale motel. If your looking for something clean and better than your average holiday in, than this is the hotel for you if your willing to fork up the extra money, but if your looking for fluffy down comforters and lots of pillows DON’T STAY HERE. There is a double tree a few blocks away.
The staff was very friendly if you could actually find them. Maybe it was just Mardi Gras, but they were quite illusive, especially on the phone. Expect the phone to ring for a few minutes before you get an answer from the front desk.
They have a restaurant, but it is outrageously expensive. $12.00 for breakfast seemed a little steep for me, and the food is NOT worth the money.
If you are not an early riser don’t stay on the east side of the building, because the curtains are sheer and you will get a great view of the sunrise whether you like it or not. Also, housekeeping is particularly over zealous and will continually knock on your door from about 7:00am on.
If you are going to New Orleans for an event at the convention center though, you couldn't find a better location. It is well within a very short walk from the hotel.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryreynolds22's Summary
Date of Stay: February 2007
Member since: February 21, 2007
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Average price*: $135 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Not what I expected”

Hilton Garden Inn New Orleans Downtown

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3 of 5 stars
Louisiana
Feb 21, 2007
1/1 found this review helpful

The hotel location was great for access to the convention center; however, it was quite a walk to the parade routes (went during Mardi Gras) and the French Quarter. There are plenty of reasonably priced restaurants within walking distance though I wouldn't recommend walking alone at night.
Overall the hotel was very clean and the snack bar downstairs was a life saver, even if it is a bit pricey. The staff was friendly and helpful; when we could get their attention as it was very hard to get them on the phone, even from our room.
Since it was Mardi Gras, the parking situation was less than desirable. We had to park in a poorly designed parking garage in which the elevator was broken for $30 a day, the hotel refused to validate our parking but offered to refund us the difference between the garage and valet (approx. $8 a day).
The beds were pretty hard and the walls were thin. Since we had a east facing room the sun came pouring in through the sheer curtains at around 6 every morning, which is about the same time that housekeeping decided to knock on our door (put the Do Not Disturb sign before you go to sleep).
--Bottom Line--
It was a decent hotel, but not what i expected from a Hilton, especially for the amount of money I paid. We will not stay at this location again.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shayes003's Summary
Date of Stay: February 2007
Member since: February 21, 2007
Was this review helpful? Yes No
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Average price*: $135 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Valet left my car on the street for 6 HOURS!!!!!!!!!!!!!!!!!”

Hilton Garden Inn New Orleans Downtown

Nov 19, 2006
1/3 found this review helpful

The valet service left my car on the street for 6 HOURS!!!!!!! I was walking out of the hotel to meet my friend at the riverwalk for dinner and found that my car had been left on the street since I checked in over 6 hours ago!!!! I complained to the front desk and was told their was no room in the garage. I replied that their must have been room when I checked in over 6 hours ago. They were very rude and I don't know if my car ever made it to the garage, it was probably around the corner. The restaruant was so-so but overpriced for what it was. The rooms were nice and well furnished. This hotel had wind-only damage from Katrina, no flood damage.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lsufootball927's Summary
Date of Stay: October 2006
Traveled with: Spouse / significant other
Visit was for: Personal event (wedding, ...)
Age group: I prefer not to answer
Member since: November 19, 2006
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I selected this hotel as a top choice for:
Shopping
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Average price*: $135 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Excellent hotel for price”

Hilton Garden Inn New Orleans Downtown

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4 of 5 stars
Cinton, TN
Oct 3, 2006
1/1 found this review helpful

A very good hotel for the price I paid, 119.00. You have to walk a little ways to get the Bourbon Street experience. But, it is well worth the quietness at night.

  • This TripAdvisor Member:
    • Liked — Location
    • Disliked — 20.00 for valet parking
    • Tips/Secrets: — Spend the extra money and take a cab, especially after sunset.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
un4given's Summary
Date of Stay: September 2006
Traveled with: Solo traveler
Visit was for: Hobbies / interest / culture
Age group: 35-49
Member since: March 02, 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon
I selected this hotel as a top choice for:
Gambling / Casinos, Business meeting / Event, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: $135 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Hilton Garden Inn New Orleans Downtown

( 10-14 of 30 )
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Hilton Garden Inn New Orleans Downtown Also Known As

Address: 1001 South Peters Street, New Orleans, LA 70130