I stayed at this hotel for 7 nights at the end of October. The first 5 were for business the last two were vacation time. I picked this hotel based on the recommendations posted here and its location close to the convention center.
A note about the Convention Center: though this hotel seems to be the closest, that Convention Center is HUGE. It may have taken me 5 min to walk to it, but since my meeting was held at the far end, another 10 min or more time was need to get where I needed to go along with 6,000 others.
This hotel was a disappointment for me. With business travel I have become a fan of Hilton hotels compared to other chains and the recommendations on here led me to believe this would live up to my other Hilton experiences in other Garden Inns and Embassy Suites. Not so. The front desk staff was disorganized for check in and there was not big line waiting, just me and one other person. I am a Hilton Honors member and they failed to inform me that I could get 2 complimentary waters per day from the pantry or give me them at check in. I was told by another guest. My room was 642. Ok in size and facing the rear of the hotel, into the small courtyard. This was a quiet room with the exception of the night club- Metropolitan- that is in the warehouse directly behind the hotel. At night, even from the 6th floor, the pounding of music, loud talk, etc could be heard. It was muffled enough most of the time by my room height to not be bothersome, but I would not want to have been on a lower floor facing that.
This was supposed to be an Evolution Room with this fantastic bed and bedding. I don't think adjusting the bed firmness worked and the sheets were thin, scratchy and would had black marks on them, even after new sheets were put on. I like that they try to be more green by giving you the option to have your sheets changed by putting the card on the bed, but I lacked instructions in the bathroom as to how they handle towels. From another guest, I know their bathroom contained instructions. They would also better serve the "greening" world by offering a different brand of toiletries.
The carpets in this hotel, especially the hallways, desperately need to be replaced. They are stained and dirty. I know many would say, "What do you expect in New Orleans? A place that is a party all the time!", but this is the Central Business District, not the French Quarter. A $200+ a night Hilton hotel. That caters to business travelers. No excuse. I was in a non-smoking room but had smoke smell coming into the room from either the smoking floor below (2nd floor) or a misbehaving guest. I did not realize this hotel still had a smoking floor and will avoid hotels that do if at all possible in the future. When I complained to the front desk, they were nice about it, but nothing could really be done except change my room. I figured smoke from the smoking floor was not going to choose rooms, so I stayed in the room I had already settled in to. You have to pay per day for use of the safe, but the internet access was free and a very welcome amenity. The fitness center was in a temporary location and I did not use it or the pool.
Breakfast was overpriced and not all that great, though the staff was very friendly. The coffee was absolutely awful every day.
Go to Café du Monde, Jacques Imo's, Gumbo Shop, Acme Oyster Bar, Mother's for some great food and ambiance....unfortunately none of these are very close to the hotel. Nearby is a great little pizza place called Pi (the mathematical symbol) and Pasta. The Riverwalk Streetcar is not too far away and will take you into the French Quarter. If you walk, it could take 20-30min depending on where you are trying to get to in the French Quarter.
- Also Known As:
- Hilton Garden Inn New Orleans Hotel
- Hilton Garden Inn New Orleans Hotel New Orleans
- Hilton Garden Inn New Orleans
- Hilton New Orleans
- New Orleans Hilton
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