Recently stayed at the Hilton Garden for a one night business trip. I have stayed here before and it is a good stay as usual. The only thing that parking is really expensive. The rooms are nice and spacious. The lobby was very lively with hotel guest. The bathroom are nicve and clean.

I had planned a small meeting here for a group of 14 people. We were meeting in conjunction with a large convention at the convention center. The service from sales, the front desk, and banquets was all excellent! The lobby and rooms are nice, about average with an HGI. The banquet food in our meeting room was very good! There wasn't a whole lot nearby in walking distance (it's called the warehouse district for a reason). But we did walk to Emeril's for dinner and didn't feel that it was unsafe at all.

I am a Hilton Diamond Member, so I am VERY familiar with Hilton Properties and Service and am not bashful when I find great "exceed my expectations" service OR when the service and accommodations are simply not up to par.

Let's start with the Great/Good: Location. Perfect if you are attending a convention! Easy walk and the local neighborhood as some GREAT places to eat. Bell Staff and Front Desk staff is FANTASTIC and VERY professional. Easy to work with and and always VERY helpful! Rooms are generously sized and decently modern.

Now the Needs Improvement/Below Expectations: Details. Things like $30.00 a day valet parking. When your hotel room rate is $169.00 a night and parking is $30.00 a day that is slightly under 20% of you daily room rate.....a little steep in my book. Breakfast, while of good quality and varied, things like having to ask for a glass of water versus being able to simply pour from the juice bar, NEVER having plates on the fruit bar. Having to search for plates if you want toast or pastries. I was also surprised by the difficulty in getting something as simple as a room service menu. Had to request multiple times and wait almost 45 mins for one to be delivered. Hooks on the back of my bathroom door broken off/ missing. Only 3 hangers in closet. Was never notified of a package delivery.

It's all in the small details and this property needs some focus in that area!

Was in town for a convention/trade show in early October, and I was happy with just about everything at this property. Other than a little lobby construction, (painting, actually...) and a middle of the night false alarm on the fire system, everything went very smooth. Also utilized a conference room, and although I made several last-minute requests of the catering manager, they meet my needs with great satisfaction.

The only thing I would probably comment on would be the lack of the ability of self-parking, they only offer valet service for $30/day. No reflection on the valet guys, they did a great job, but being that I was only a block form the convention center, and rarely needed the car, self-parking in the attached garage at no charge or a reducd rate probably would be a better way to go.

The desk staff, bell desk, concierge, restaruant staff, valet, housekeeping, everybody was great. When I am in town again, I will certainly consider staying here again. Highly recommended...