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Hilton Garden Inn New Orleans Convention Center: Traveler Reviews

3.5 of 5
1001 South Peters Street, New Orleans, LA 70130 (Lower Garden District)
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Hilton Garden Inn New Orleans Convention Center
Ranked #62 of 150 hotels in New Orleans
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234 reviews from our community

Traveler rating
    82
    86
    36
    21
    9
See reviews for
Families
28
 
Couples
45
 
Solo
19
 
Business
90
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Atlantic City, New Jersey
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Nice hotel in whse district”
4 of 5 stars Reviewed November 20, 2012 via mobile

First time stay at this hotel. Other than the over zealous valet/door men,the staff is very professional. Management should have a talking to these young guys at the front door about over stepping their boundaries.
This is a great place for convention business. Not sure I would come back due to noise levels in this area( no fault of the hotel).

Stayed November 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kate R, Assistant to the General Manager at Hilton Garden Inn New Orleans Convention Center, responded to this review
November 27, 2012
Thank you for taking the time to review your stay. We agree- this is a great hotel for conventions! I apologize that there was a lapse in the excellent guest relations we usually provide. We would like for all of our guests' interactions with our staff to be pleasant and professional. We will be addressing your review with the valet.
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Atlanta, GA
Top Contributor
72 reviews 72 reviews
25 hotel reviews
Reviews in 23 cities Reviews in 23 cities
68 helpful votes 68 helpful votes
“Great Business Stay”
4 of 5 stars Reviewed November 19, 2012

Recently stayed at the Hilton Garden for a one night business trip. I have stayed here before and it is a good stay as usual. The only thing that parking is really expensive. The rooms are nice and spacious. The lobby was very lively with hotel guest. The bathroom are nicve and clean.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kate R, Assistant to the General Manager at Hilton Garden Inn New Orleans Convention Center, responded to this review
November 27, 2012
Thanks for your review! We're glad you enoyed your stay here as a business traveler and we're pleased that you found our rooms clean and spacious. We're also happy that you liked the lobby- we find that it's a wonderful place to drink coffee, have a drink at the bar, eat at the Garden Grill, or work in our plush library. As for the parking, we definitely hear you concern. Unfortunately, given our downtown location, there's not much we can do about the parking fees at this point. However, if you stay with us again, please ask our friendly Front Desk Agents about parking. While less convenient, there are other parking alternatives.
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Tampa, Florida
Senior Contributor
42 reviews 42 reviews
22 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
“Excellent service”
4 of 5 stars Reviewed November 19, 2012

I had planned a small meeting here for a group of 14 people. We were meeting in conjunction with a large convention at the convention center. The service from sales, the front desk, and banquets was all excellent! The lobby and rooms are nice, about average with an HGI. The banquet food in our meeting room was very good! There wasn't a whole lot nearby in walking distance (it's called the warehouse district for a reason). But we did walk to Emeril's for dinner and didn't feel that it was unsafe at all.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Kate R, Assistant to the General Manager at Hilton Garden Inn New Orleans Convention Center, responded to this review
November 26, 2012
Thank you so much for reviewing our hotel! We are glad you enjoyed your stay here.
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Atlanta, Georgia
Top Contributor
52 reviews 52 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
20 helpful votes 20 helpful votes
“It's in the DETAILS.....And HGI Needs Some Focus on These!”
3 of 5 stars Reviewed November 7, 2012

I am a Hilton Diamond Member, so I am VERY familiar with Hilton Properties and Service and am not bashful when I find great "exceed my expectations" service OR when the service and accommodations are simply not up to par.

Let's start with the Great/Good: Location. Perfect if you are attending a convention! Easy walk and the local neighborhood as some GREAT places to eat. Bell Staff and Front Desk staff is FANTASTIC and VERY professional. Easy to work with and and always VERY helpful! Rooms are generously sized and decently modern.

Now the Needs Improvement/Below Expectations: Details. Things like $30.00 a day valet parking. When your hotel room rate is $169.00 a night and parking is $30.00 a day that is slightly under 20% of you daily room rate.....a little steep in my book. Breakfast, while of good quality and varied, things like having to ask for a glass of water versus being able to simply pour from the juice bar, NEVER having plates on the fruit bar. Having to search for plates if you want toast or pastries. I was also surprised by the difficulty in getting something as simple as a room service menu. Had to request multiple times and wait almost 45 mins for one to be delivered. Hooks on the back of my bathroom door broken off/ missing. Only 3 hangers in closet. Was never notified of a package delivery.

It's all in the small details and this property needs some focus in that area!

Room Tip: Ask for a room that does not face the convention center and street. Even on the 6th floor VERY nois...
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Kate R, Assistant to the General Manager at Hilton Garden Inn New Orleans Convention Center, responded to this review
November 8, 2012
Thank you so much for your review of our hotel. We really appreciate you taking the time to thoroughly review your stay and suggest where we can make improvements. In fact, we will use this review (and other similar reviews with specfiic suggestions) to see where we can improve our guests' stay by addressing it with the necessary departments, such as housekeeping adding more hangers and food and beverage ensuring that there are enough fruit plates out at breakfast. You are absolutely right- it is in the details and we do apologize that not all of the details were taken care of during your stay. We would also like to thank you for mentioning the fantastic location, beautiful property, and the spectacular staff that work so hard here.
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Patchogue, New York
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
“Convenient, great location, great service!”
4 of 5 stars Reviewed November 5, 2012

Was in town for a convention/trade show in early October, and I was happy with just about everything at this property. Other than a little lobby construction, (painting, actually...) and a middle of the night false alarm on the fire system, everything went very smooth. Also utilized a conference room, and although I made several last-minute requests of the catering manager, they meet my needs with great satisfaction.

The only thing I would probably comment on would be the lack of the ability of self-parking, they only offer valet service for $30/day. No reflection on the valet guys, they did a great job, but being that I was only a block form the convention center, and rarely needed the car, self-parking in the attached garage at no charge or a reducd rate probably would be a better way to go.

The desk staff, bell desk, concierge, restaruant staff, valet, housekeeping, everybody was great. When I am in town again, I will certainly consider staying here again. Highly recommended...

Room Tip: Higher floors are quieter and can offer a good view of the area and riverfront...
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Kate R, Assistant to the General Manager at Hilton Garden Inn New Orleans Convention Center, responded to this review
November 8, 2012
Thanks for reviewing our property! It's great to hear that you were very satisified with the Hilton Garden Inn New Orleans Convention Center. As you saw, our staff strives to make our guests' experience at HGI a wonderful one, from housekeeping to catering. We hear your concerns about our parking fees and will be happy to look into other options for you should you stay with us again!
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Additional Information about Hilton Garden Inn New Orleans Convention Center

Also Known As:
Hilton Garden Inn New Orleans Hotel New Orleans
Hilton Garden Inn New Orleans Hotel
Hilton Garden Inn New Orleans
Hilton New Orleans
New Orleans Hilton
Address: 1001 South Peters Street, New Orleans, LA 70130
Phone Number:
Region: United States > Louisiana > New Orleans > Lower Garden District
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#28 Business Hotels in New Orleans
Price Range: $$
Hotel Class:3.5 star (3.5*)
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