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“LOVED THIS HOTEL! HIGHLY RECOMMEND!” 5 of 5 stars
Review of Hilton Garden Inn New Orleans Convention Center

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Hilton Garden Inn New Orleans Convention Center
3.5 of 5 Hotel   |   1001 South Peters Street, New Orleans, LA 70130 (Lower Garden District)   |  
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WWII Museum & Parking
Ranked #54 of 154 Hotels in New Orleans
Little Rock, Arkansas
1 review
“LOVED THIS HOTEL! HIGHLY RECOMMEND!”
5 of 5 stars Reviewed July 7, 2011

From the moment we pulled up for Valet Parking, until the time we checked out, the Hilton Garden Inn New Orleans Convention Center exceeded all our expectations. The staff were the friendliest and most accomodating I've ever experienced. The valet guys - Reginald, Renaja, and Desmond were so awesome, helping get items out of our car and even helping us with a cab to the Superdome. Our party ended up being fewer than what we made reservations for, and the front desk reduced our rate, which covered most of our parking fees. Me and my 17-year old daughter were there for the 2011 Essence Music Festival over the July 4th weekend, and we both were highly impressed with the hotel. Our room was nice, spacious, and clean. Whenever we came back from our day's excursions, the bed was nicely made, fresh towels were put out, and the room tidied up. We also really enjoyed the rooftop pool! The hotel was in the perfect location from the Convention Center, a mere 1-block walk. We will definitely be staying here for the upcoming festivals, and I HIGHLY recommend this hotel to anyone who needs to be close to the Convention Center! Thanks everyone at HGINOCC! You all were great!

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGardenInnCCGM, General Manager at Hilton Garden Inn New Orleans Convention Center, responded to this review, July 8, 2011
Dear mrseva,

Thank you so much for your wonderful review of the Hilton Garden Inn New Orleans Convention Center hotel. Your comments are very much appreciated, and I will be sure to share them with the rest of the team. Please continue to spread the word about our hotel to everyone you know. And remember, we will be renovating later this year, and for next year's Essence Music Festival, we will have a completely new hotel! Can't wait to see you on your next trip to New Orleans.

Sincerely,

Mark Allaf
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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541 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Salt Lake City, Utah
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed June 27, 2011

This hotel is very convenient to the Convention Center, about 5 minutes walking if that. Not only that, it is small enough that you can have more personal service than the huge convention hotels. Room was comfortable and clean, people were friendly and helpful, and the elevators were fast. Breakfast was fast and pretty good, but a little pricey. Check-in and check-out was easy, no problems. They have ice water and lemonade throughout the day, and fresh cookies and apples available at the front desk. Don't expect a room with a view, though. May be too far to walk to French Quarter for some people.

  • Stayed June 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGardenInnCCGM, General Manager at Hilton Garden Inn New Orleans Convention Center, responded to this review, June 28, 2011
Dear stweaver,

On behalf of everyone at the Hilton Garden Inn New Orleans Convention Center, I want to thank you for choosing to stay with us during your recent trip to the New Orleans area. We strive to build a “home away from home” for our guests. I hope you received a taste of this experience during your stay.

Thank you for taking the time to review our hotel. Your review offers us an opportunity to take a look at what we are doing well, and what we can do to better meet the needs of our guests. Our personal goal is to always receive 5 ratings. We appreciate your expressions of satisfaction through the review you completed. Thank you for letting us know we met your expectations.

Nothing pleases us more than to have loyal guests, like yourself, tell us your visit was memorable. We pride ourselves on making pleasant memories through little touches you won’t find anywhere else. We hope you will think of our hospitality with appreciation and pleasure for a long time to come, and will remember the Hilton Garden Inn New Orleans Convention Center Hotel for any future travel plans.

Again, thank you for your comments, they are important to us. Should you have any additional comments that you would like to share with us, please do so by phone, mail, or e-mail.

Sincerely,

Mark Allaf
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
CA
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 27, 2011

More reasonable in price than nearby hotels. They let me check in early.

  • Stayed April 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGardenInnCCGM, General Manager at Hilton Garden Inn New Orleans Convention Center, responded to this review, June 28, 2011
Dear merrills,

On behalf of everyone at the Hilton Garden Inn New Orleans Convention Center, I want to thank you for choosing to stay with us during your recent trip to the New Orleans area. We strive to build a “home away from home” for our guests. I hope you received a taste of this experience during your stay.

Thank you for taking the time to review our hotel. Your review offers us an opportunity to take a look at what we are doing well, and what we can do to better meet the needs of our guests. Our personal goal is to always receive 5 ratings. We appreciate your expressions of satisfaction through the review you completed. Thank you for letting us know we met your expectations.

Nothing pleases us more than to have loyal guests, like yourself, tell us your visit was memorable. We pride ourselves on making pleasant memories through little touches you won’t find anywhere else. We hope you will think of our hospitality with appreciation and pleasure for a long time to come, and will remember the Hilton Garden Inn New Orleans Convention Center Hotel for any future travel plans.

Again, thank you for your comments, they are important to us. Should you have any additional comments that you would like to share with us, please do so by phone, mail, or e-mail.

Mark Allaf
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Germany
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 23, 2011

We have stayed there for a couple of nights and noticed that, despite that the hotel was literaly packed up with people, the receptionists were very friendly and helpfull and gave great suggestions for restaurants and shopping places. And the breakfast was quite good...

I would gladly recomend this hotel to anyone.

  • Stayed May 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGardenInnCCGM, General Manager at Hilton Garden Inn New Orleans Convention Center, responded to this review, June 24, 2011
Dear hkk75,

On behalf of everyone at the Hilton Garden Inn New Orleans Convention Center, I want to thank you for choosing to stay with us during your recent trip to the New Orleans area. We strive to build a "home away from home" for our guests. I am glad to hear that you enjoyed your stay with us.

Nothing pleases us more than to have loyal guests, like yourself, tell us your visit was memorable. We pride ourselves on making pleasant memories through little touches you won't find anywhere else. We hope you will think of our hospitality with appreciation and pleasure for a long time to come, and will remember the Hilton Garden Inn New Orleans Convention Center Hotel for any future travel plans.

Sincerely,


Mark Allaf
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, South Carolina
1 review
5 of 5 stars Reviewed June 23, 2011

The friendly staff was out of this world. They must all love their jobs because I've never seen people so happy to help. Whether it was a bandaid for my blisters, advice for great local food or getting our bags to the car...they were great! I would stay here again, every time!

  • Stayed June 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGardenInnCCGM, General Manager at Hilton Garden Inn New Orleans Convention Center, responded to this review, June 24, 2011
Dear Valued Guest,

On behalf of everyone at the Hilton Garden Inn New Orleans Convention Center, I want to thank you for choosing to stay with us during your recent trip to the New Orleans area. We strive to build a "home away from home" for our guests. Thank you very much for your kind words, and I am happy to hear that you really enjoyed your stay with us.

Nothing pleases us more than to have loyal guests, like yourself, tell us your visit was memorable. We pride ourselves on making pleasant memories through little touches you won't find anywhere else. We hope you will think of our hospitality with appreciation and pleasure for a long time to come, and will remember the Hilton Garden Inn New Orleans Convention Center Hotel for any future travel plans.

Sincerely,


Mark Allaf
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Little Compton, Rhode Island
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 16, 2011

We stayed at this facility from 6/5/2011 to 6/9/2011. From the time we arrived to the time we left the staff was more than accomadating. Everyone was very friendly and competant. the only flaw was a noise that appeared to come from the floors above us that sounded like laundry carts being rolled around. Annoying but not too bad. The restaurant was excellant, the quality of the food was excellant, and the price was as appropriate for the type of hotel . We would definitly satay there again if we go back to New Orleans

  • Stayed June 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGardenInnCCGM, General Manager at Hilton Garden Inn New Orleans Convention Center, responded to this review, June 17, 2011
Dear beetle32637,

Thank you very much for your comments about the Hilton Garden Inn New Orleans Convention Center, and we appreciate your expressions of satisfaction. Nothing pleases us more than to have loyal guests, like yourself, tell us your visit was memorable. We pride ourselves on making pleasant memories through little touches you won't find anywhere else.

I would like to take this opportunity to inform you that the Hilton Garden Inn New Orleans Convention Center will be going through a full renovation later this year. This will include everything in the guest rooms, hallways, lobby, and restaurant.

We truly value your feedback and look forward to seeing you again in the near future.

Mark Allaf
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Senior Contributor
40 reviews 40 reviews
3 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 14, 2011

I gad to go to New Orleans to help an old friend whose wife is gravely ill. The trip was arranged in a hurry and since I have Hilton Honors, I looked for an affiliated hotel that was reasonable and selected the Hilton Garden In at the Convention Center, The room was very nice and the free WiFi was very helpful. But what impressed me the most was the friendliness and helpfulness of the staff. From the desk personnel to the wait staff and the cleaning people, they were nice, friendly and seemed to really like their work and their guests. My only complaint was how expensive valet parking was. So, if you don't need a car and your stay in New Orleans calls for a hotel near the Convention Center, I heartily recommend the Hilton Garden Inn.

Room Tip: Ask for one of teh rooms with the adjustable bed
See more room tips
  • Stayed June 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGardenInnCCGM, General Manager at Hilton Garden Inn New Orleans Convention Center, responded to this review, June 16, 2011
Dear PaulR21212,

On behalf of everyone at the Hilton Garden Inn New Orleans Convention Center, I want to thank you for choosing to stay with us during your recent trip to the New Orleans area. We strive to build a “home away from home” for our guests. I hope you received a taste of this experience during your stay.

Thank you for taking the time to review our hotel. Your review offers us an opportunity to take a look at what we are doing well, and what we can do to better meet the needs of our guests. Our personal goal is to always receive 5 ratings. We appreciate your expressions of satisfaction through the review you completed. Thank you for letting us know we met your expectations.

I would like to take this opportunity to inform you that the Hilton Garden Inn New Orleans Convention Center will be going through a full renovation later this year. This will include everything in the guest rooms, hallways, lobby, and restaurant. I truly hope you will choose to stay at the Hilton Garden Inn New Orleans Convention Center on your next visit to New Orleans.

Nothing pleases us more than to have loyal guests, like yourself, tell us your visit was memorable. We pride ourselves on making pleasant memories through little touches you won’t find anywhere else. We hope you will think of our hospitality with appreciation and pleasure for a long time to come, and will remember the Hilton Garden Inn New Orleans Convention Center Hotel for any future travel plans.

Again, thank you for your comments, they are important to us. Should you have any additional comments that you would like to share with us, please do so by phone, mail, or e-mail.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn New Orleans Convention Center

Address: 1001 South Peters Street, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Lower Garden District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#16 Business Hotel in New Orleans
#36 Family Hotel in New Orleans
#61 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Garden Inn New Orleans Convention Center 3.5*
Number of rooms: 286
Reservation Options:
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Also Known As:
Hilton Garden Inn New Orleans Hotel New Orleans
Hilton New Orleans
New Orleans Hilton

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