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“Hmm.. OK” 3 of 5 stars
Review of Drury Inn & Suites - New Orleans

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Drury Inn & Suites - New Orleans
3.0 of 5 Hotel   |   820 Poydras Street, New Orleans, LA 70112-1016 (Central Business District)   |  
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Free Hot Breakfast & Wifi
Ranked #4 of 155 Hotels in New Orleans
Certificate of Excellence 2014
Everywhere
Top Contributor
58 reviews 58 reviews
41 hotel reviews
Reviews in 27 cities Reviews in 27 cities
199 helpful votes 199 helpful votes
“Hmm.. OK”
3 of 5 stars Reviewed July 22, 2012

Stayed here July 2012 with a friend. Requested a high floor room away from the elevator. Got 2nd floor(building has 9 floors) literally right next to where they are building that parking garage.
Checkin-in: Was quick and painless. Pointed out my room request and was told there was nothing else available. To be honest, they were very nice and the customer service was good

Room: 213. Double bed room with fridge/microwave. Room was clean. Bathroom was small but accomodating. But as we found out at 830am Saturday morning when the jackhammers or whatever they were started off we were WAY too close to the construction. Every morning except for Sunday we heard all kind of noise from the construction. I dont believe they should be booking folks in these rooms and if they do how about some warning about this??? Just a hey you are going to be near the construction would be nice. Most places 830am is not that late but in New Orleans, guests are sleeping at this time. It got so we would go take naps by the pool or have to wait til late evening to catch up on some sleep.

Breakfast/happy hour: I've stayed at other Drurys where these services were pretty decent. We showed up for happy at 550pm(starts at 530) to lukewarm hotdogs and cold mac and cheese and hey we're out of this(tequila, wine for happy hour). Breakfast was lukewarm to cold biscuits, icky powdered eggs, and inedible sausage. I'm not expecting the Ritz but food shouldn't be cold. I've experienced much better at other Drury hotels. Please take notes from the Drury Plaza San Antonio(see review) We totally skipped it after the second day and went to Daisy Dukes(budget restaurant) for breakfast. Only thing that was good was the veggies on the evening snacks. Shame
Pool: Was decent when folks didn't allow their kids to do cannonballs and such in the pool and 3 yr olds weren't in the jacuzzi.

Location: I thought was good. I've stayed directly in the quarter and I prefer modern hotels/amenities so I was not happy at my last location(see review). It was barely a 4 block walk and there you are on Bourbon St.
Recommend/return: Maybe but only if the construction is done or I can at least get a room away from it and I would not waste time with the happy hour/breakfast. I made a video of the noise in our room at 8am but TA has changed so you can now only add photos so couldn't include here.

Room Tip: Away from the construction. If they can't guarantee it, don't stay!!
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  • Stayed July 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DruryHotels, General Manager at Drury Inn & Suites - New Orleans, responded to this review, August 13, 2012
Thank you for your feedback! We strive to exceed our guests' expectations by honoring requests for room types and locations, but at certain times, when the hotel is full, we are unable to honor these requests. We are currently adding a new addition to our building with work being performed between the hours of 8 a.m. and 5 p.m. as noted on our website. Our free hot food temperature and quality are monitored throughout breakfast and 5:30 Kickback by a member of the management team so we can be sure our guests are receiving quality food service. Sounds like we missed the mark during your stay, so we have reviewed our procedures with the team.

Slade Stratman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,038 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (188)
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English first
Vidor, Texas
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 15, 2012 via mobile

We prefer to stay a few blocks closer to French Qtr but the Drury gave us an excellent stay. The Happy Hour is a nice bonus. Great Drinks and Food. Breakfast was hot and offered a good variety. I loved that there was shampoo and bath gel dispensers in the shower. Mo fighting this tiny bottles. The bed was comfy and the room was nice size.

  • Stayed July 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greenville, South Carolina
Senior Contributor
36 reviews 36 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed July 11, 2012

Stayed here for 2 nights in a 2 queen room. The interior of the hotel is visually attractive and sets the mood for The Big Easy. The front desk and check in was perfect. The room was clean and well organized. The rollaway bed was delivered quickly. The only minor complaint would be the food service.
The items did not stay well stocked and service was abruptly cut off on the second at 7:00PM. Having the drink machines available at all hours was helpful. I was concerned about the location being too far out from the French Quarter but it was perfect for all locales. We felt very safe walking to and fro in the evening hours. The four teenagers with us said that the pool was too small, but for younger children, it would be fine. I would recommend this hotel.

Stayed July 2012, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oklahoma City, OK
Senior Contributor
44 reviews 44 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 9, 2012

This hotel had very nice rooms. It isn't right in the French Quarter but it is only a few blocks away. We enjoyed being a little removed from the noise of the French Quarter. The only down side to this hotel is that the parking is valet only and $25 per day. I wouldn't mind but it takes about 15-20 min for them to get your car if you need it. Also if you happen to forget something in your car, you can't just go out and get it.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, CA
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed July 9, 2012

This was a very nice hotel..the rooms were nice and clean, they have a happy hour and also a breakfast buffet that was very good. All of the staff were nice, and they even opened up the pool for my 8 year old on his birthday (at midnight) because he really wanted to go swimming on the roof. It was only for 15 minutes, but it made his day..after a very long day of traveling. Also, within walking distance to Bourbon St. I would definately stay there again.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 9, 2012

Easy to find. Stayed 2 nights right before Essence Music Festival. Ronaldo was an amazing receptionist. Disappointed in the $25 a night parking rate but it was cheaper than other hotels in the area and parking in New Orleans is hard to come by. Felt safe in the area. St. Charles Trolley stop right outside hotel on Carondelet Street. Easy walk to river front and French Quarter. Carondelet street turns into Bourbon Street so it's a straight shot from the hotel. We had a room on the 8th floor with 2 double beds. Room was really nice but could hear the trolley go by. Free snacks and 3 drinks in the afternoon at 5:30. Food wasn't that great. Freed breakfast in the morning which was ok. All in all, it was a really nice stay and a really great location of the city. Would definitely stay here again.

Room Tip: Stay away from rooms facing Carondelet Street.
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  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed July 9, 2012

The hotel is at a great location. It is about 15 minute walk to the convention center. The satff was very helpful when I tried to have an early check inn. The breakfast is great. I did not try the Manager's special during the evenings. My one bedroom suite was great. However, it is unevenly divided with a huge living space and a much smaller bed room. The bedroom section does not have a window. The bathroom design is very good and practical. The gym is very small with only a couple of not very modern treadmills. But is view from the gym area (roof) is excellent. Overall, it one of the best values in New Orleans.

Room Tip: One bedroom suites have no windows in the bedroom area.
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  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Drury Inn & Suites - New Orleans

Address: 820 Poydras Street, New Orleans, LA 70112-1016
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in New Orleans
#9 Romantic Hotel in New Orleans
#22 Business Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Drury Inn & Suites - New Orleans 3*
Number of rooms: 214
Official Description (provided by the hotel):
Drury Hotel offers its guests a variety of free extras – take, for example, our free hot breakfast. At Drury, “hot” means scrambled eggs, biscuits & gravy, sausage and make-your-own Belgian waffles. In the evening, join us at our 5:30 Kickback® for free hot food and cold beverages. Our rotating menu features a variety of hot foods, baked potatoes, garden salad, beer, wine, mixed drinks and more! To burn off all of those free extras, Drury has a 24-hour exercise center and a parking lot to jog around. Lastly, Drury’s free wireless Internet and free long distance calls will ensure you can keep tabs on all of your posse back home. A stay in the Big Easy doesn’t get any easier than at the Drury Inn & Suites. Located one block from the famous St. Charles trolley, you have easy access to the regal beauty of Garden District and the vibrant nightlife of the French Quarter. ... more   less 
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Also Known As:
Drury Inn And Suites New Orleans
Drury Inn & Suites New Orleans Hotel New Orleans
New Orleans Drury Inn
Drury New Orleans

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