Just a block from Bourbon Street, Canal Street and a 15 minute walk to Jackson Square. This is the 2nd time I've been to this hotel during Jazz fest. I have to say though my first stay was better than this one - some things have changed. Don't expect to be greeted by the staff downstairs when your taxi lets you out...or be offered any help - this is a self service property.
The last time I was here, I was able to hang out with friends on a weekend evening with great snacks and the bar - now its closed at night? Strange.
Yes Jazz Fest is a busy time, but when is it slow in NOLA? In booking the room via main reservations, I was not told ahead of time that the rate was full pre-pay...when I called the hotel directly to inquire about my stay, they said it wasn't (which concurred with my account online), but a couple of weeks before I traveled - yup, they took the whole amount. There is no mobile check in at this property - why not? And definitely get a room on a higher floor away from the street, as Bourbon Street will keep you up until 4 am. And can we get an AC unit that doesn't short cycle all night long - or sound like a freight train? If we have to have one...can we put it in the suite part so it doesn't keep you up once the noise from outside goes away?
I was also disappointed that they didn't have any information ahead of time - like the fact that they contract with one of the companies for a shuttle to Jazz Fest. Assuming this wasn't the first year they did this, why didn't anyone know about it before hand?
I'm a bit disappointed given my wonderful experience last year, and given that I'm a regular Marriott customer, very disappointed in the service.
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- Also Known As:
- Iberville Hotel New Orleans
- Iberville Suites New Orleans
- Iberville New Orleans