This is my 4th stay at this property and it has all the good things that Courtyards seem to have. Add to this the fact that is it only one block from Bourbon St. and it's a great hotel.
This time however, it started very poorly. The check in experience was horrible with check in personnel plainly not telling the truth about available accomodations. When finally checked in the hotel failed to provide towels or bedding for the sofa bed. Calling the front desk seemed to be helpful until there was no response for over 3 hours. The next day the housekeeping staff failed to clean the room.
I am a lifetime platinum member and frankly, did not believe this hotel had degraded to this point in so short a time. I called the General Manager and told him of our misadventures and to his great credit he turned what had been a miserable stay into one with no more problems at all and pristine service for the remaining 3 days of our stay.
The morale of this story is to be sure that management knows of any problems you are having and in the marriott it will be taken care of. This time it worked well.
I will continue to choose this hotel on my visits to New Orleans, only because I know that they truely want to do a good job and will not let a few problems ruin a stay.
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- Also Known As:
- Iberville Hotel New Orleans
- Iberville Suites New Orleans
- Iberville New Orleans