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“Completely Unacceptable!!!” 1 of 5 stars
Review of Courtyard New Orleans Downtown/Iberville

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Courtyard New Orleans Downtown/Iberville
4.0 of 5 Hotel   |   910 Iberville St., New Orleans, LA 70112 (Formerly Iberville Suites)   |  
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Special Offer
$20 Daily Credit
Ranked #21 of 154 Hotels in New Orleans
GreenLeadersBronze level
Miami, Florida
Top Contributor
56 reviews 56 reviews
9 hotel reviews
Reviews in 23 cities Reviews in 23 cities
19 helpful votes 19 helpful votes
“Completely Unacceptable!!!”
1 of 5 stars Reviewed October 2, 2013

When I checked in Monday at 1:00 p.m. the room looked great until I pulled back the sheets and there was mustard stains and ketchup stains on the sheets and bed spread. No big deal I thought, they can change the sheets and bed spread before I get back. So I walked down to the front desk and let the staff member know. Getting back at 1:30 a.m. there was no change to my sheets. So I called back down to the front desk, the young lady who WAS NOT friendly said "house cleaning was gone, but someone would come up". After waiting 20 minutes (it now being 1:20 A.M) I called back down, the front desk woman was even more rude. Like I was putting her out. A staff member showed up and set the sheets (NO BED SPREAD) on the bed side table and left. My 3rd call to the front desk was when things really got out of hand. Instead of being sympathetic with me, she began to argue and tell me that if I keep calling the cops will come and throw me out. If it were NOT for this RUDE Staff member, my stay here would've been GREAT!

  • Stayed September 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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406 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
Date | Rating
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  • French first
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English first
Crestview Hills, Kentucky
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 1, 2013

We stayed 3 nights at the Courtyard and were very happy with the room and the staff. The king room was a great size and clean and updated. The staff at the front desk were always very friendly and helpful. The staff at the restaurant were also so nice and willing to please for our breakfast that was included. We had stayed before in the Warehouse district but this location was unbeatable, close to all the good restaurants, the trolley, Bourbon Street and Jackson Square. The only negative that caused me not to give an excellent was that the scenery out our window from our room was not good, and the air conditioning did not cool the sitting area very well.

Room Tip: We did not have a good view from our room.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 30, 2013

Had an opportunity to stay at the hotel for one night and had a great experience. Location is great...just a 5 minute walk to the Bourbon Street. Stayed in a king suite and it was great. Clean, spacious and quiet in the evening. Staff was very friendly and provided assistance and recommendations when asked. Probably one of the nicer Courtyards I have stayed at and would definitely stay here again.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Top Contributor
71 reviews 71 reviews
14 hotel reviews
Reviews in 27 cities Reviews in 27 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed September 29, 2013

It's hard to give it a 5 when you have the Ritz next door. The hotel is very clean and the rooms are big. I loved having the sitting area separate from the bedroom. My only complaint was that the snack bar area was closed during the week and you had to go out for breakfast (which we were planning to do anyway). If you wanted to use the pool or spa you could pay a fee and use the Ritz facilities which ajoin the hotel. So it's nice to be paying Courtyard prices and getting Ritzy facilities included. Being a block off Canal and Bourbon also make it easier to get to other areas quickly with the trolley cars. Overall a pleasant stay and nice people at the front desk.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Houston, TX
Top Contributor
218 reviews 218 reviews
207 hotel reviews
Reviews in 161 cities Reviews in 161 cities
413 helpful votes 413 helpful votes
3 of 5 stars Reviewed September 27, 2013

First thought it was going to be one of the best Courtyard's we have encountered. Lovely public areas, & great French Quarter location off Bourbon Street. Much nicer finishes in the halls & other public areas than most Courtyards, & if you get a King the room is actually 2 rooms. If you get a double, both rooms are a bedroom. Nice refrigerator, micro & sink with marble tops. Flat screens in both rooms. Nice enough bathroom with high end fixtures. Good bed with crisp, clean linens. Everything is present for a 4+ star rating, except for basic attention to detail. Need to use bleach on the floor of the shower on a regular basic in such hot/humid climates, & how big & dirty does a carpet stain have to be before it is cleaned? Spots & stains on the bedroom carpet, but nothing compared to the big, dark, old & ugly one in the living room area. Clearly shows that Housekeeping Management does not consistently monitor the rooms, since this is the type of item that should get addressed during "routine" maintenance. Big sofa was like the carpet & showing the wear & stained. The kind of look that causes you to question sitting on it. More attention to detail & the place would be top notch.

  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank R, General Manager at Courtyard New Orleans Downtown/Iberville, responded to this review, October 3, 2013
First of all I would like to thank you for your business and I do apologize for the stain on the carpet. We had our carpet cleaning company come out to clean all of our guest rooms and hallways. I have address this with my Housekeeping and Engineering staff to ensure this doesn't happen in the future. Thank you for your comments and we hope to serve you in the future.

Frank Romano
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 25, 2013

A friend and I visited this hotel early September and couldn't recommend this hotel more highly.

The rooms are incredibly spacious and considering it was a twin room, it had a lot of privacy, my 'room' had a door to the rest of the room so we could dress, nap and watch TV without disturbing each other.

The bathroom was on the small side but for two girls with a lot of toiletries - we survived just fine. The shower was a little weak so if you're looking to wake up with that you'd be sorely disappointed.

Location was brilliant - 2/ 3 blocks from the top of Bourbon Street. And also just behind the main Canal street which is 3 minutes to ihop for breakfast (which we preferred to the hotel) and also pharamacies and walgreens for basics and snacks.

The staff were amazing, really helpful and just always smiling. Special thanks to Brent and Taurean who made our stay very welcoming.
There is free Wifi and it was great. There are also desktop computers and a printer.
Would most definitely stay at this hotel again.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Chicago
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed September 22, 2013

This hotel was a lovely surprise. Not your typical courtyard hotel, seemed brand new, great bed, shower and overall room. The front desk staff was very friendly and helpful. We did not eat at the hotel. I travel a lot for work and frequently have to stay at Courtyard Marriott's. I am not a fan of their breakfast. We walked next door to the connected Ritz Carlton for breakfast every morning. We definitely would stay there again.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard New Orleans Downtown/Iberville

Address: 910 Iberville St., New Orleans, LA 70112 (Formerly Iberville Suites)
Location: United States > Louisiana > New Orleans
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Room Service Wheelchair access
Hotel Style:
#5 Green Hotel in New Orleans
#6 Luxury Hotel in New Orleans
#14 Romantic Hotel in New Orleans
#18 Family Hotel in New Orleans
#23 Business Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Courtyard New Orleans Downtown/Iberville 4*
Number of rooms: 230
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Also Known As:
Iberville Hotel New Orleans
Iberville Suites New Orleans
Iberville New Orleans

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