...of staying here a second time. The lure of the 2 bedroom King suite was too much to resist, especially for the prices over the New Years holiday. I had a really bad experience here in November, but decided to give it another chance. What the what was I thinking?!? This time was even worse than before. Upon check-in, the woman took nearly 20 minutes to get us a key. She kept tapping away at the computer, muttering that 'the price kept changing." I assured her that I booked through marriott.com and that the price and room were guaranteed, even late arrival. She finally gives us the key and we head up through the grungy hallways. Upon getting into our room, we see one king bed and a sofa bed. We head back down to tell her we were given the wrong room and she shrugged her shoulders and said "well that's all i got." I said noooo....I reserved 2 king bed suite. She says Well, your reservation says King suite...that's different. I'm looking at the confirmation in my hand, show it to her and she shrugs her shoulders again and says "you gonna have to talk to someone in da mornin'." I call the marriott platinum line to see if they can move us to a different hotel or something and we figure out that all the tapping she had done on the computer was changing my reservation!! During this time, a drunk woman is wheeled by in a wheel chair, covered in, and dripping a trail of vomit behind her. After another 20 minutes of arguing, I can see I'm not getting anywhere with Miss Surly and say Fine, we'll take the sofa bed room. The trail of vomit is through the lobby, into the elevator and of course, on our floor. It reeked. We get in the room and decide we need a cocktail after all of this. As we head back out, the vomit is still everywhere, no one is attempting to clean it, no safety cones or Wet Floor signs were put up...an insurance case just waiting to happen. Get up the next morning to a call saying they had the 2 bedroom king suite for us and would we like help moving our stuff? No thanks, we didn't unpack anything. However, we do decide to take a shower before switching and THE SHOWER DIDN'T EVEN WORK. Not one drip, the handle just swung around all loose. How long has it been since someone even stayed in this room? ugh. We head down to get the keys, they hand them to me and give me the room number. No apology, no Sorry for the inconvenience, nothing....so I ask to speak to the manager and she's just as snarky! I tell her that mistakes are understandable, I understand that if you don't have the room that I reserved that you can't give it to me (yes, she tried to explain the laws of supply and demand to me like it was the first time I'd stayed in a hotel.). I point out to her that her employee could've diffused the situation with an apology last night when she realized she didn't have our room and went in and changed our reservation. She wasn't even apologetic when I told her that the shower didn't work! whatever.....I'll wait and vent my frustrations in a strongly worded letter to Marriott. We get to the new room and everything was fine...except the smoke detector in my room was dangling from the ceiling. We see the manager on our way out and she asks if the room is ok. I tell her about the smoke detector, she frowns and says she'll have someone come up. gee thanks. This was a 5 day trip and on day 2, one of the two lights in the bathroom burnt out....I didn't mention it to the front desk, because I'm tired of dealing with them and I'm also figuring housekeeping will get it....ya right, just like they noticed the smoke detector and like they were right on top of the vomit. That went unfixed until I told the front desk too. The girl manning the coffee shop in there couldn't make change, two different mornings we got the wrong change back....both times gypping us out of a few coins, but still....c'mon...There are so many unemployed people in New Orleans, you can't tell me that these are the best you can find!! The only employees of this joint that are friendly/helpful/decent are the bellmen/valet guys.
I will say that they have vastly improved the wifi, and it's free. There also must be a new cell tower nearby, because I could make a call from the room this time, where last time I couldn't get one bar of signal. So all in all, there are just too many other choices in New Orleans that are close to this price point, there is no reason to stay at this dump.
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- Also Known As:
- Iberville Hotel New Orleans
- Iberville Suites New Orleans
- Iberville New Orleans