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“Please don't make my mistake...” 1 of 5 stars
Review of Courtyard New Orleans Downtown/Iberville

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Courtyard New Orleans Downtown/Iberville
4.0 of 5 Hotel   |   910 Iberville St., New Orleans, LA 70112 (Formerly Iberville Suites)   |  
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Ranked #16 of 153 hotels in New Orleans
GreenLeadersBronze level
Henderson, Nevada
Top Contributor
112 reviews 112 reviews
47 hotel reviews
Reviews in 43 cities Reviews in 43 cities
77 helpful votes 77 helpful votes
“Please don't make my mistake...”
1 of 5 stars Reviewed February 11, 2013

...of staying here a second time. The lure of the 2 bedroom King suite was too much to resist, especially for the prices over the New Years holiday. I had a really bad experience here in November, but decided to give it another chance. What the what was I thinking?!? This time was even worse than before. Upon check-in, the woman took nearly 20 minutes to get us a key. She kept tapping away at the computer, muttering that 'the price kept changing." I assured her that I booked through marriott.com and that the price and room were guaranteed, even late arrival. She finally gives us the key and we head up through the grungy hallways. Upon getting into our room, we see one king bed and a sofa bed. We head back down to tell her we were given the wrong room and she shrugged her shoulders and said "well that's all i got." I said noooo....I reserved 2 king bed suite. She says Well, your reservation says King suite...that's different. I'm looking at the confirmation in my hand, show it to her and she shrugs her shoulders again and says "you gonna have to talk to someone in da mornin'." I call the marriott platinum line to see if they can move us to a different hotel or something and we figure out that all the tapping she had done on the computer was changing my reservation!! During this time, a drunk woman is wheeled by in a wheel chair, covered in, and dripping a trail of vomit behind her. After another 20 minutes of arguing, I can see I'm not getting anywhere with Miss Surly and say Fine, we'll take the sofa bed room. The trail of vomit is through the lobby, into the elevator and of course, on our floor. It reeked. We get in the room and decide we need a cocktail after all of this. As we head back out, the vomit is still everywhere, no one is attempting to clean it, no safety cones or Wet Floor signs were put up...an insurance case just waiting to happen. Get up the next morning to a call saying they had the 2 bedroom king suite for us and would we like help moving our stuff? No thanks, we didn't unpack anything. However, we do decide to take a shower before switching and THE SHOWER DIDN'T EVEN WORK. Not one drip, the handle just swung around all loose. How long has it been since someone even stayed in this room? ugh. We head down to get the keys, they hand them to me and give me the room number. No apology, no Sorry for the inconvenience, nothing....so I ask to speak to the manager and she's just as snarky! I tell her that mistakes are understandable, I understand that if you don't have the room that I reserved that you can't give it to me (yes, she tried to explain the laws of supply and demand to me like it was the first time I'd stayed in a hotel.). I point out to her that her employee could've diffused the situation with an apology last night when she realized she didn't have our room and went in and changed our reservation. She wasn't even apologetic when I told her that the shower didn't work! whatever.....I'll wait and vent my frustrations in a strongly worded letter to Marriott. We get to the new room and everything was fine...except the smoke detector in my room was dangling from the ceiling. We see the manager on our way out and she asks if the room is ok. I tell her about the smoke detector, she frowns and says she'll have someone come up. gee thanks. This was a 5 day trip and on day 2, one of the two lights in the bathroom burnt out....I didn't mention it to the front desk, because I'm tired of dealing with them and I'm also figuring housekeeping will get it....ya right, just like they noticed the smoke detector and like they were right on top of the vomit. That went unfixed until I told the front desk too. The girl manning the coffee shop in there couldn't make change, two different mornings we got the wrong change back....both times gypping us out of a few coins, but still....c'mon...There are so many unemployed people in New Orleans, you can't tell me that these are the best you can find!! The only employees of this joint that are friendly/helpful/decent are the bellmen/valet guys.
I will say that they have vastly improved the wifi, and it's free. There also must be a new cell tower nearby, because I could make a call from the room this time, where last time I couldn't get one bar of signal. So all in all, there are just too many other choices in New Orleans that are close to this price point, there is no reason to stay at this dump.

  • Stayed January 2013, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
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English first
Stockton, California
Top Contributor
51 reviews 51 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed February 4, 2013 via mobile

This hotel is newly renovated. We came in for Super Bowl and found the hotel very nice. What was nice is it was attached to the ritz Carlton and offered the use of the restaurant, exercise classes etc with the ability to charge to your room. Everyone was very friendly and helpful. Marriott did a complete renovation and did a nice job. Located close to everything

Stayed February 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
old bethpage, new york
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 30, 2013

We stayed at this Marriott from Jan 4th through 8th. We were on our second trip to New Orleans and we were taking our son to celebrate his 21st birthday. He had never been there. This hotel was perfect for us because it is in a great location in the French Quarter and is walking distance to all the attractions there. The room was decorated beautifully and there was a sofabed in a separate room (pull out sliding door) that afforded privacy. We slept great on comfortable beds in extreme quiet. The staff was very friendly especially the bell hops who were very helpful with directions and restaurant recommendations. There was a decent fitness center and the business center computers were very fast and good. Internet is free and the service in the room was excellent. The only negative was that the hotel lacks a concierge to make reservations for you and lacks people really knowledgeable about tourist attractions. If you are a first time visitor staying there you need to go to the visitor center near Jackson Square for info. I would definitely recommend this hotel especially for people who require a bigger room that can accommodate more than two people.

Room Tip: Higher floors have a better view.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia Beach, VA
Top Contributor
65 reviews 65 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed January 28, 2013

We loved it. Beautiful, clean, convenient... I would stay here again. We were able to check in early. We had a king bed suite. The hotel has just been redone and it was very nice. Two blocks from Bourbon St.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plant City, Florida
Top Contributor
130 reviews 130 reviews
37 hotel reviews
Reviews in 54 cities Reviews in 54 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed January 27, 2013

I love this Hotel l!!! Stayed here this past week to celebrate my 65th Birthday. I could not be happier about the location and the quality of service that I received. The staff really goes out of thier way to make you feel welcome.

The Hotel is located within blocks of Canal st,Bourbon Street, and Royal street. From the Hotel you can walk to the Casino. Jackson Square and manny many other places. There is a mix of dining opiniion that range on eating on the cheaprf to the very expensive.

I am ready to go back in a moments notice which of course is unrealistic but i will return very soon. This was a very enjoyable experience

Room Tip: You can take the Airport Shuttle which is half the cost of a taxi. There is a booth in baggage claim...
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  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 21, 2013

We stayed 2 nights Jan 11 and 12, 2013.This is not the standard Marriott Courtyard. The rooms have a bedroom and living room with 2 TV,s and refrig. No tubs, shower only. Barn doors on bath and bed rooms were different, but not a problem.The rooms give an updated look to high cieling rooms from an older hotel. We stayed at the Pere Marquette(A Marriott Hotel) a year ago, for more$$$, this is way better, location and newer(remodel is newer). We liked this courtyard over the Pere. Location was excellent, Rooms are totally redone. It is a very short safe walk to Burbon Street, one block off of Canal Street. We did not use the resturant on site. We did have a couple of drinks at the bar before going out, very generous on the drinks. I did see other reviews about water problems, we did not experience this, although the day we were checking out the water was being shut down for some reason. ( They notified us when we checked in.) No self sevice morning coffee, Free internet in lobby. Wireless in rooms( we did not use the wireless). We also have stayed at the other Courtyard a few blooks away, we stayed here because of price, I would reccomend this hotel to my freinds. We did not have a car, so did not use the parking service.

Room Tip: No complimentary coffee in lobby.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed January 12, 2013

I think it's important to know that the rooms look like the newer photos provided by the hotel. Don't let the photos of outdated rooms deter you (as they almost did me) -- before booking I called the hotel to verify all rooms have been renovated/updated, and our room looked like almost exactly like their photos. Also they call this courtyard 'downtown' but it's really on the edge of the French Quarter -- not downtown.

In another city this hotel would probably score a 3 (average), but compared to other hotels in the French Quarter area that were priced similarly this was a fantastic deal and more updated option with modern conveniences. It is also attached to the Ritz Carlton so you have access to their amenities as well. It is within easy walking distance of bourbon street (2 blocks) but away from the crazy crowds. We also had a good view of the city. There were no noise issues but it was early January so the area wasn't as busy as during other times of year.

Pros:
Friendly Marriott staff
Proximity to French Quarter sights (*I don't mind walking so we walked everywhere but some people may not find this close enough to what they want to see so review your map carefully if you plan to leave your car)
Clean, decent sized rooms
Nice fitness center
Free wi-fi which was somewhat hard to find in the French Quarter hotels

Cons:
Slow room service - they didn't come until around 2pm, but did respond quickly when called
Confusing hotel layout - not a big issue but thought I'd mention it. You may want to get a room near the elevator.
Sliding door with no lock - a minor annoyance for me, but like others have said it's not ideal

Room Tip: ask for a room near the elevator if you don't want to hike down their long hallway with several...
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  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Courtyard New Orleans Downtown/Iberville

Address: 910 Iberville St., New Orleans, LA 70112 (Formerly Iberville Suites)
Phone Number:
Location: United States > Louisiana > New Orleans
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Room Service Wheelchair access
Hotel Style:
#5 Green Hotel in New Orleans
#6 Luxury Hotel in New Orleans
#13 Romantic Hotel in New Orleans
#17 Business Hotel in New Orleans
#19 Family Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Courtyard New Orleans Downtown/Iberville 4*
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Also Known As:
Iberville Hotel New Orleans
Iberville Suites New Orleans
Iberville New Orleans

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