We were pleased with the location of the Courtyard, but upon arrival, the service level was immediately apparent. There were 3 clerks, none of which acknowledged us for 3-5 minutes. Once they did, they were nice enough, but nothing you would think of via Marriott.
They were kind enough to put us on the 10th floor,so we'd be away from the street noise. The rooms looked really nice. Clean and modern. Here's the thing - they put the trendy barn doors between the living room and the bedroom, and outside the bathroom. A couple things 1) these doors are LOUD. If you are sharing a room, everyone is waking up when you open/close one of these doors. 2) They don't seal. No privacy for using the bathroom. Again, they look great, and are very trendy, but are not appropriate for how they are being used in this situation.
I will say that the bellmen were good - though there weren't enough of them.
Unfortunately, we found that exceptional customer service is not the norm in NOLA, so that would not keep me from going back to the hotel, but if you are sharing the room with anyone else, I wouldn't advise this one.
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- Also Known As:
- Iberville Hotel New Orleans
- Iberville Suites New Orleans
- Iberville New Orleans