I spend probably 90% of my hotel dollars at Marriott properties (I'm Platinum Elite) and I've left another Courtyard (in the middle of a stay here in New Orleans) before, so I don't really know why I gave this one a chance. The location is Prime for everything you want to do in NOLA, and the price didn't seem bad, either. Well, until we got here. First impression was at check in...They ask if I want One thing from the market or 200 points. I guess I'm used to the JW/Ritz/Saint, where they offer wine and cheese plates, etc. But, I'm at the Courtyard, so no biggie, I grabbed a soda. The hallways were grungy and a putrid green color. Get to the room....Wow! Nice and Clean and 2 king beds, separated by the bathroom, both with their own tv's and own space. I actually don't think I've ever gotten a room that wasn't a suite with 2 king beds, so that was nice. The high was short-lived, however......neither a Verizon nor AT&T phone could even pull one bar of service in the room. I set out down the hallway to find some bars...not wanting to be rude to the fellow travelers by yapping on my phone near their room, I find the stairwell and it has surprisingly good reception. Clink. It locks me in. Well, I can't call my friend in the room...he has no reception. I call the front desk from the email confirmation I have on my phone....no answer. call several more times, no answer. I finally end up calling the Marriott reservation line and they take several minutes to connect to the front desk too. Yes, I guess I could've technically walked down the stairs, but I was barefoot and not exactly dressed to be exiting into the unknown landing area of a stairwell. A man in a suit finally arrives to rescue me and doesn't really say anything. Sorry, or Oh we need a sign that says Door Locks Behind You....Something? nothing. oh well...my dumb fault for getting locked in a stairwell, I guess.
Sleep quality: If you're in the far bedroom, I suppose you get a wonderful night's sleep, but if you're near the door....bring earplugs. Walls are paper thin, and apparently the clientele here don't really have hotel-hallway-ettiquette. People screaming ROLL TIDE at all hours of the night, groups of people just congregating in the hallway chatting while a child screams running up and down.. c'mon people! I stuck my head out the door more than once to plead for silence. Our Do Not Disturb sign was also swiped more than once over the 6 days, leading to the maid knocking at 8am and waking us up. While this isn't the Courtyard's fault, by any means, it's a definite picture of who else is staying at this property.
Maintenance: The second night, we arrive back at our room and we are greeted by red & green blinking light while trying to unlock the door. Try both keys...nothing. Go all the way back down to the lobby and they accuse us of keeping them near our cell phones or credit cards.....neither of which we did, because, shocker--this isn't our first time in a hotel that uses key cards. I mention the red & green blinking lights, but they just issue us 2 new cards. Of course, those don't work either and we trudge back down for a second time. I mention the blinking lights again and front desk lady says she'll send security up to let us in and bring two new cards. He shows up, lets us in and then says that our door needs new batteries and that's what the blinking lights indicated. Would've been helpful 30 minutes earlier if front desk had known this tidbit of info. He had to take apart the door apparatus, it's a process.....and of course, he didn't bring us new keys. We were getting exhausted and exasperated at the lack of communication in this place!
Room: The bathroom was very nice and the shower sparkling clean for how quickly things can get moldy/mildewy here in LA. There was also a wetbar with coffee maker and a full-size mini-fridge. -sounds like an oxymoron, but it wasn't one of those tiny little 1 ft. high fridges, it was big enough for sodas, waters, to go food and snacks.
Business: Don't bother bringing your laptop, the wifi is awful. Apparently the Ritz has fabulous wifi, as every time I'd fire up the computer, it would try and pull their signal. I called the front desk and she said she'd send someone up to trouble shoot. Um, why? my computer works just fine, it's the WIFI that needs fixing. ugh. I even tried to pull the Platinum Elite Card and ask if I could get the passcode for the Ritz's wifi, but that was a no go too. If you're going to let us share the spa, restaurants and let us charge back to our rooms, why not share the easiest and biggest crowd pleaser??
Dining: We didn't try the in-house dining options, too many fantastic places to eat in NOLA to be wasting a meal on hotel food.
Overall: I -might- stay here again....but it's going to have to be one helluva room rate. There are just so many other hotels in proximity that I KNOW have better service. Marriott needs to either beef up this brand or drop it.....it's bringing down their good name.
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- Also Known As:
- Iberville Hotel New Orleans
- Iberville Suites New Orleans
- Iberville New Orleans