Firstly the hotel is under major construction!!! If anyone had bothered to tell us when we booked up that we would be entering a building site like this I would have told them to go take a hike (that’s the polite version). Oh.... maybe that’s why they neglected to mention that bit, silly me? Lets just pretend its all nice and cosy and we won't lose any money eh, bad, bad, bad!
I have taken some photos because I want you to see for yourself what a little refurbishment work actually looks like, please do take a peak.
"Oh sorry the restaurant is closed too, the refurbishment you see" said the polite receptionist....grr forgot to mention that to us as well. "Its going ***s up" I said to my dumbstruck partner! Actually we just turned to each other and burst out laughing that’s what can happen when you are left in disbelief.
So bomb site at reception, no food what next............. well cockroaches!!!!! yes the little blighters are here in numbers, but wait they are dying so that’s okay because they've been treated obviously (I suppose they could have starved because the restaurant's shut remember) well guess what they were here in the same spots day after day after day.....oh my god nobody is bothering to clean up! Think I'm joking don't you? Well there were dead insect bodies, rubbish and litter lying around for three days, all in the exact same places, bad, bad, bad. I know because I photographed it. Yes I'm ashamed of being so sad but by the time I was leaving I was desperate for revenge. Me bitter???? definitely. I knew people wouldn't believe me unless I could show them anyway so I started to photograph everything. I had visions of some manager coming on here and trying to say I was a liar or exaggerating you know how they like to play things down, Its business remember. Well the pictures are there you decide.
The rooms themselves are more like cold, miserable, caves, with the bare essentials in. Actually it's all garbage the only plus point is the staff, they are really nice. I feel sorry for them having to explain this joke to every customer who comes through the door. I really do.
Anyway I've had my say, thank goodness for sites like trip advisor, hopefully a lot of you will be put off and find somewhere not under refurbishment for your stay. New Orleans and its folk are really lovely, the Baronne Plaza most definitely is not! Don't go it's a complete insult to your intelligence. Bitter and vengeful, Chris.
Note - I’ve just returned from a tour in America and I stayed at 12 different hotels, this hotel doesn’t even merit a last place amongst them, it’s three below that spot! What I really mean is I have a few comparisons to back up what I‘m talking about. I just don’t want people to be disappointed like we were afterall you are paying so much money.
Top tour for me was the Cajun Adventura swamp trip, loved it. Takes a morning and they pick you up at the door. The VIP city tour was okay.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
As always, we welcome all guests reviews (good and bad). Any guests complaints are always resolved immediately if notified to management in advance. On behalf of our hotel staff, we hope the comment above does not discourage prospective guests from staying with us. We are regarded as one of the top-notch service-providing hotels in New Orleans. In addition to our excellent service and reasonable room rates, we are in the process of updating our hotel's interior appearance and have taken the initiative to expand our hotel to include a total of 3 meeting and ballroom spaces. Come stay with us and see for yourself...we promise you will not be disappointed!
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