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“Character Beyond Exemplary” 5 of 5 stars
Review of Wyndham Garden Hotel Baronne Plaza

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Wyndham Garden Hotel Baronne Plaza
3.0 of 5 Hotel   |   201 Baronne Street, New Orleans, LA 70112   |  
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$10 Off Parking Per Night
Ranked #88 of 153 hotels in New Orleans
Baton Rouge, Louisiana, United States
1 review
1 helpful vote 1 helpful vote
“Character Beyond Exemplary”
5 of 5 stars Reviewed June 6, 2013

So, to be fair, this hotel is not a Trump Towers perfect experience. BUT... the staff working here are surely the very best of the best and the couple of issues I didn't care for were MORE than made up for by their incredible character.

Alicia was very comfortable to discuss local interests worth visiting outside of just seeing the main New Orleans attractions.

Kelli was incredibly friendly and shared great points on the background of the hotel as well as the art displayed in-house.

Randy was very proactive on analyzing my final bill and catching a mistake -before- it ever reached my hands and ensuring a mistake made was very proactively handled.

And Elysia was incredibly helpful and encouraging on ensuring that I was fully satisfied with my stay.

What an absolutely amazing team. I couldn't be happier that I stayed here.

Things I would have liked to see done better include stronger wireless coverage since it's an older building that really cuts out my regular cellular coverage and, oddly, many of the knobs in the bathroom were loose or crooked.

While these criticisms are probably not unique, they should be weighed against all things and, truly, the service here is just fantastic. I will definitely stay here and here alone whenever I need a place in New Orleans.

Thank you Wyndham staff. You are absolutely top-notch!

Mark Smith

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WL-DHR, Public Relations Manager at Wyndham Garden Hotel Baronne Plaza, responded to this review, June 7, 2013
On behalf of the entire Wyndham Garden Hotel staff, thank you so much for the wonderful 5 star review! Hearing positive feedback such as yours really makes our day! If there is anything else we can do to make your next stay even more memorable, please do not hesitate to contact us again (504-522-0083)!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,075 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
Date | Rating
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English first
Milton,Fl.
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 6, 2013

Thank you Alicia and Terri for making our stay happy...No complaint....But a microwave and frig. would be a nice addition to the rooms,And
$20.00 a day for parking WOW.Hotel is very nice on the eyes and well located

Room Tip: Cafe next door not very helpful..waited 20 min for someone to wait on us...Only 4 customers in the p...
See more room tips
  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WL-DHR, Public Relations Manager at Wyndham Garden Hotel Baronne Plaza, responded to this review, June 7, 2013
On behalf of the entire Wyndham Garden Hotel staff, thank you so much for the wonderful 5 star review! Hearing positive feedback such as yours really makes our day! If there is anything else we can do to make your next stay even more memorable, please do not hesitate to contact us again (504-522-0083)!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Longwood
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 5, 2013

Enjoyed the stay. Very nice hotel and room. Was not happy with the service from the ladies at the small food cafeteria. Very unfriendly!!!

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Wyndham Hotel and Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WL-DHR, Public Relations Manager at Wyndham Garden Hotel Baronne Plaza, responded to this review, June 5, 2013
Thank you for taking the time to write a review on your most recent stay with us. We are glad to hear your stay was overall satisfactory, but we will still pass along this noticeable shortcoming to our management team. If there is anything else we can do to make your next stay even more memorable, please do not hesitate to contact us again (504-522-0083)!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Senior Contributor
32 reviews 32 reviews
31 hotel reviews
Reviews in 29 cities Reviews in 29 cities
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed June 3, 2013

Let's start with the bright side: staff was nice and very helpful. Also, parking is still expensive but a bit less overpriced than in most other hotels in the area. However, your savings on parking will only be about $5/night, i.e. nothing compared to the overall price of a room.
Location is good, close to Bourbon St.

Now, there are a few reasons why I would probably not go back. It seems most rooms only have a window giving on the inside of the building. If you are lucky, the window will open on the relatively bright main atrium. If you aren't, which was my case, you get a window opening on a dark corridor. And you spend your whole stay in the dark. As a matter of fact, since people are passing in that corridor, you can't even keep the curtains open!
Added to that, bedroom was small (the bed was touching the curtains) and 2 travel bags in the room made it impraticable.
There is no lift to the parking and, even worse, it seems the day we were there one of the lift was malfunctioning, making very scary stops and noises. But it remained that way all day, no 'out of order' sign was posted.

  • Stayed May 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WL-DHR, Public Relations Manager at Wyndham Garden Hotel Baronne Plaza, responded to this review, June 4, 2013
Thank you for taking the time to write a review on your most recent stay with us. We apologize if your stay was not 100% satisfactory for we do value your business.

Most of our guests have a positive experience and we again, apologize if yours was not. We will be sure to pass along your comments to our staff members so we can make the necessary changes and hopefully, win back your business in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lawrence
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 3, 2013

It was our third stay when my mother and I were there in May. We came back because we'd found this to be one of the nicest hotels we'd experienced, and it's in a great location, just off the French Quarter. Our room was a perfect size and clean. I was glad to see lots of fresh towels and wash cloths, but we wished there had been some hooks in the bathroom, and our room's thermostat didn't work very well. We really appreciated the bottles of water that were left for us that first day. As usual, everyone at the desk was pleasant and helpful. Whenever we get a chance to return to New Orleans, we'll always stay here!

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Wyndham Hotel and Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WL-DHR, Public Relations Manager at Wyndham Garden Hotel Baronne Plaza, responded to this review, June 4, 2013
On behalf of the entire Wyndham Garden Hotel staff, thank you so much for the wonderful review! We really appreciate it! If there is anything else we can do to make your next stay even more memorable, please do not hesitate to contact us again (504-522-0083)!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Forestville, Maryland
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 2, 2013

Kevin provided me with outstanding customer service. He was courteous and informative. He provided me with water before my long, hot tours and gave me valuable information regarding New Orleans' main attractions. Also, he ensured that my bags were checked-in the dayroom on my last day. He friendliness greatly attributed to my stay at W New Orleans.

Room Tip: Stay here. You won't be disappointed.
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WL-DHR, Public Relations Manager at Wyndham Garden Hotel Baronne Plaza, responded to this review, June 3, 2013
Thank you so much for the wonderful 5 star review! Hearing positive feedback such as yours really makes our day! If there is anything else we can do to make your next stay even more memorable, please do not hesitate to contact us again (504-522-0083)!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Wyndham Garden Hotel Baronne Plaza

Address: 201 Baronne Street, New Orleans, LA 70112
Phone Number:
Location: United States > Louisiana > New Orleans
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Wheelchair access
Hotel Style:
#11 Best Value Hotel in New Orleans
#71 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): $
Hotel Class:3 star — Wyndham Garden Hotel Baronne Plaza 3*
Official Description (provided by the hotel):
Come experience the best 3 star hotel accomodations in downtown New Orleans. What are you waiting for?! ... more   less 
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Also Known As:
Baronne Plaza New Orleans
Hotel Baronne Plaza
Baronne Hotel New Orleans

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