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“Absolutely Wonderful Stay” 5 of 5 stars
Review of Wyndham Garden Hotel Baronne Plaza

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Wyndham Garden Hotel Baronne Plaza
3.0 of 5 Hotel   |   201 Baronne Street, New Orleans, LA 70112   |  
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$10 Off Parking Per Night
Ranked #89 of 153 hotels in New Orleans
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1,100 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (155)
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English first
Kansas City, Missouri
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed March 27, 2013

We had the day to spend in NO after a cruise and we wanted to stay somewhere nice. This hotel had potential and would take a minimal effort to live up to it. The front desk staff is the face of the establishment - and should welcome you promptly. We experienced 3-4 staff members including a gentleman that appeared to be the manager working on various other tasks and not giving attention to waiting guests. The $25 hit to your credit card to protect the hotel from you charging a coffee or an ice cream is a hassle - especially when it is not explained that this will happen. The hotel at first glance is very pretty but when you look closer - it's dirty. This would include the rooms and the common areas. The gym has one treadmill that appears they bought off Craigslist for $20 and other outdated equipment. If a little attention was made to very basic details this place would be great. I travel a lot and I have only stayed at Wyndam a couple of times - I will research more before trying this chain again. I will definitely not be back to this location.

  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WL-DHR, Public Relations Manager at Wyndham Garden Hotel Baronne Plaza, responded to this review, March 28, 2013
Thank you for taking the time to write a review on your most recent stay with us. We apologize if your stay was not 100% satisfactory for we do value your business and strive to ensure every guest experience is positive.

We will be sure to pass along your comments to our staff members so we can make the necessary changes and hopefully, win back your business in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 26, 2013

Pros:
Location, desk staff, room quality
Close to many things! Felt safe. Front desk staff was great (especially Deidre). Room was renovated and lovely/huge and clean!
Restaurant downstairs was a diner that was open 24 hours.

Cons:
Charged our card instead of Priceline (so we were double-charged), but fixed it when I brought it to their attention. What if I did not notice though? That bothers me.
Room had no window to exterior. Was a concern for fire safety and depressing to not see outside.
Was walked-in on by the assistant general manager. We were hanging out and he just knocked and quickly used a master key to walk in. It was a mistake as he thought we were checked out (we had one more night) and he also deactivated our key mistakenly, too.
The public spaces in the hotel, specifically the hallways outside the rooms and furniture outside the rooms appeared consistently dirty. This didn't bother me as much because the room was super clean.

Anyway, I probably won't stay here again unless I was guaranteed that I got a room with an exterior window on a high floor. But it was definitely was an average to good stay.

Room Tip: Ask for an outside window!
See more room tips
  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WL-DHR, Public Relations Manager at Wyndham Garden Hotel Baronne Plaza, responded to this review, March 27, 2013
Thank you for taking the time to write a review on your most recent stay with us. We apologize if your stay was not 100% satisfactory for we do value your business and strive to ensure every guest experience is positive.

We will be sure to pass along your comments to our staff members so we can make the necessary changes and hopefully, win back your business in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pau, France
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed March 26, 2013

We just arrived tonight and I am so disappointed I am writing this review right away! This is the worse of all Wyndhams we stayed in so far.

Pros: -the beds, as all Wyndhams, are very comfortable;
- they provide in-room safe box, which a lot of hotels neglect to provide;
- location is great;
- the room is ok size with nice desk and an armchair;
- it is quiet.

Cons: - I saw people complain about internal room, but I did not realized almost half the hotel has internal window rooms! On our arrival we learned that ALL king bed rooms were internal. If I knew that ahead of time I would have never stayed here.
- they opened a diner downstairs (recently, from what I understand), and the whole lobby, all the way to the 5th floor smells like greasy fried food, in fact the smell is so strong that it even permeates the room and I hate smell of food in my bedroom;
- because it's an internal room the lighting is very poor;
- generally walking around I noticed that a lot of streets smell like sewer, and I can smell it a little in our bathroom.
- the parking garage is tight (it's not a big problem for us since we spend a lot of time in Europe and are used to tight parking), but if you have a larger car or are not used to it, you may consider parking somewhere else.

Genrally speaking, I would not stay in this hotel ever again.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WL-DHR, Public Relations Manager at Wyndham Garden Hotel Baronne Plaza, responded to this review, March 26, 2013
Thank you for taking the time to write a review on your most recent stay with us. We apologize if your stay was not 100% satisfactory for we do value your business and strive to ensure every guest experience is positive.

We wish you would have informed our staff at check-in time of your concerns. Unfortunately, the hotel staff can not assist if we are uninformed.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wyndham Garden Hotel Baronne Plaza

Address: 201 Baronne Street, New Orleans, LA 70112
Phone Number:
Location: United States > Louisiana > New Orleans
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #89 of 153 hotels in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Wyndham Garden Hotel Baronne Plaza 3*
Official Description (provided by the hotel):
Come experience the best 3 star hotel accomodations in downtown New Orleans. What are you waiting for?! ... more   less 
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Also Known As:
Baronne Plaza New Orleans
Hotel Baronne Plaza
Baronne Hotel New Orleans

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