My husband and I just returned from four nights at this hotel. The staff was friendly but the rooms are horrible! Way overpriced! The first room they assigned for us smelled so horrible it made us both feel sick. In addition when I pulled the covers on the bed back, as I check the bed as soon as I get into a room, there were several long black hairs on the sheets and stains on the sheets as well. My husband went down to the desk and they did change our room. The second room was like a cave, no outdoor windows, small, stucco walls, nothing like what the website showed! It was very depressing actually. It was clean, at least. Had to call maintenance in that first night because our drain wouldn't drain in the sink and it had a foul odor coming up from the drain. The phone cord that connected into the phone was broken and fell out when you tried to use it, the water wouldn't get hot for a shower....we learned that it was probably because our neighbor just took a shower and left us with Luke warm water...if that. It did get hot a little later and we just made sure we didn't take a shower when he did. The maint man was very nice and helpful, but they need to check their rooms better before they put guests into them. The walls are so ridiculously thin it sounded as if our neighbor was in our room with us. We reserved a taxi to leave out to the airport to catch an early flight the night before at the front desk and that was useless...the taxi system in this town is a joke! No fault of the hotel. We got a taxi about forty five minutes after we requested, making us later than we should have been for the airport. Again, the staff was cordial, it's the hotel itself that was the problem. No microwave, no refrigerator in the room. One nice thing was the little restaurant off of the hotel lobby was a plus! The staff was very nice and the food was good! Especially breakfast. It was reasonably priced and very convenient.
Ask for a room with a window to the outside, if there are any?
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to write a review on your most recent stay with us. We apologize if your stay was not 100% satisfactory for we do value your business and strive to ensure every guest experience is positive.
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We will be sure to pass along your comments to our staff members so we can make the necessary changes and hopefully, win back your business in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.