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“Would never return” 2 of 5 stars
Review of Wyndham Garden Hotel Baronne Plaza

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Wyndham Garden Hotel Baronne Plaza
3.0 of 5 Hotel   |   201 Baronne Street, New Orleans, LA 70112   |  
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Ranked #83 of 152 hotels in New Orleans
Wyomissing, Pennsylvania
Top Contributor
57 reviews 57 reviews
4 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
“Would never return”
2 of 5 stars Reviewed March 8, 2013

My husband and I just returned from four nights at this hotel. The staff was friendly but the rooms are horrible! Way overpriced! The first room they assigned for us smelled so horrible it made us both feel sick. In addition when I pulled the covers on the bed back, as I check the bed as soon as I get into a room, there were several long black hairs on the sheets and stains on the sheets as well. My husband went down to the desk and they did change our room. The second room was like a cave, no outdoor windows, small, stucco walls, nothing like what the website showed! It was very depressing actually. It was clean, at least. Had to call maintenance in that first night because our drain wouldn't drain in the sink and it had a foul odor coming up from the drain. The phone cord that connected into the phone was broken and fell out when you tried to use it, the water wouldn't get hot for a shower....we learned that it was probably because our neighbor just took a shower and left us with Luke warm water...if that. It did get hot a little later and we just made sure we didn't take a shower when he did. The maint man was very nice and helpful, but they need to check their rooms better before they put guests into them. The walls are so ridiculously thin it sounded as if our neighbor was in our room with us. We reserved a taxi to leave out to the airport to catch an early flight the night before at the front desk and that was useless...the taxi system in this town is a joke! No fault of the hotel. We got a taxi about forty five minutes after we requested, making us later than we should have been for the airport. Again, the staff was cordial, it's the hotel itself that was the problem. No microwave, no refrigerator in the room. One nice thing was the little restaurant off of the hotel lobby was a plus! The staff was very nice and the food was good! Especially breakfast. It was reasonably priced and very convenient.

Room Tip: Ask for a room with a window to the outside, if there are any?
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  • Stayed March 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WL-DHR, Public Relations Manager at Wyndham Garden Hotel Baronne Plaza, responded to this review, March 9, 2013
Thank you for taking the time to write a review on your most recent stay with us. We apologize if your stay was not 100% satisfactory for we do value your business and strive to ensure every guest experience is positive.

We will be sure to pass along your comments to our staff members so we can make the necessary changes and hopefully, win back your business in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Additional Information about Wyndham Garden Hotel Baronne Plaza

Also Known As:
Baronne Plaza New Orleans
Hotel Baronne Plaza
Baronne Hotel New Orleans
Baronne Plaza
Address: 201 Baronne Street, New Orleans, LA 70112
Phone Number:
Location: United States > Louisiana > New Orleans
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Wheelchair access
Hotel Style:
#61 Family Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Wyndham Garden Hotel Baronne Plaza 3*
Official Description (provided by the hotel):
Come experience the best 3 star hotel accomodations in downtown New Orleans. What are you waiting for?! ... more   less 
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