This hotel is in a great location and the front desk and restaurant staffs are great. However, the housekeepers are very unfriendly and the rooms need some serious maintenance and cleaning. We dropped our bags in the room (a very dark room they call a "junior suite") and hit the quarter. When we returned that night we noticed how nasty the room really was: raggedy, stained carpet that had not been vacuumed in a long time - there was even old rice under the edge of the desk and something like gum was mashed into the carpet between the beds; chipped paint on almost every surface; water-stained valance above the door to a balcony shared by three or four rooms (not the most secure set up). The special treat was pulling down the covers on one of the beds the first night and discovering a yellow-ish, crusty dried body fluid on the "clean" sheet. I called for new sheets and after waiting for about 20 minutes I headed down to get them myself but ran into the attendant who was obviously in no hurry. I changed the sheets and went to bed.
The next morning in the bathroom (that only one person could fit in at a time), I noticed BLOOD splatters going down the wall behind the bathroom door (maid figured no one would look behind the door?). I left a tip and note for the floors to be vacuumed and extra towels and went to speak to the manager. He apologized and offered to change our room, but we declined and just needed the room cleaned - really cleaned. We returned from breakfast to find the maid finishing up and found the blood splatters mostly gone but the carpet just as nasty as it was when we checked in. After calling housekeeping to request vacuuming (third time's the charm), the maid showed up and finally used the vacuum - and all the stuff on the carpet magically disappeared into the machine (amazing what happens when you actually use the vacuum). No other issues once I switched to writing in Spanish on the notes for the maid. One day the maid made up the bed with a shirt in it (really? it was a dark shirt against white sheets) and I overheard one of the bellmen make a homophobic comment (on Decadence weekend, no less). Kept the balcony door locked for security, and it wasn't really usable anyway since the garbage and old cigarette butts back there stank.
Room was overpriced for the lack of quality (and cleanliness) and we discovered, despite being told the opposite, that there were rooms like ours with balconies facing the street. I would probably stay here again because of the location, but they really need to get their maintenance and cleaning folks to work asap.
- Official Description (provided by the hotel):
- The Four Points by Sheraton French Quarter hotel is ideally located nearby world renowned Jazz, parades, shopping, and Cajun food at the intersection of Bourbon and Toulouse streets. ... more less
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- Also Known As:
- Ramada Plaza Hotel
- Ramada New Orleans
- New Orleans Ramada