We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great location, almost everything else needs work.” 3 of 5 stars
Review of Four Points By Sheraton French Quarter

Save Saved
You added Four Points By Sheraton French Quarter to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Four Points By Sheraton French Quarter
3.0 of 5 Hotel   |   541 Bourbon Street, New Orleans, LA 70130 (Formerly Ramada Plaza Hotel - Inn on Bourbon)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Book Early and Save
Ranked #86 of 153 hotels in New Orleans
Hoboken, New Jersey
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
“Great location, almost everything else needs work.”
3 of 5 stars Reviewed September 6, 2013

This hotel is in a great location and the front desk and restaurant staffs are great. However, the housekeepers are very unfriendly and the rooms need some serious maintenance and cleaning. We dropped our bags in the room (a very dark room they call a "junior suite") and hit the quarter. When we returned that night we noticed how nasty the room really was: raggedy, stained carpet that had not been vacuumed in a long time - there was even old rice under the edge of the desk and something like gum was mashed into the carpet between the beds; chipped paint on almost every surface; water-stained valance above the door to a balcony shared by three or four rooms (not the most secure set up). The special treat was pulling down the covers on one of the beds the first night and discovering a yellow-ish, crusty dried body fluid on the "clean" sheet. I called for new sheets and after waiting for about 20 minutes I headed down to get them myself but ran into the attendant who was obviously in no hurry. I changed the sheets and went to bed.
The next morning in the bathroom (that only one person could fit in at a time), I noticed BLOOD splatters going down the wall behind the bathroom door (maid figured no one would look behind the door?). I left a tip and note for the floors to be vacuumed and extra towels and went to speak to the manager. He apologized and offered to change our room, but we declined and just needed the room cleaned - really cleaned. We returned from breakfast to find the maid finishing up and found the blood splatters mostly gone but the carpet just as nasty as it was when we checked in. After calling housekeeping to request vacuuming (third time's the charm), the maid showed up and finally used the vacuum - and all the stuff on the carpet magically disappeared into the machine (amazing what happens when you actually use the vacuum). No other issues once I switched to writing in Spanish on the notes for the maid. One day the maid made up the bed with a shirt in it (really? it was a dark shirt against white sheets) and I overheard one of the bellmen make a homophobic comment (on Decadence weekend, no less). Kept the balcony door locked for security, and it wasn't really usable anyway since the garbage and old cigarette butts back there stank.
Room was overpriced for the lack of quality (and cleanliness) and we discovered, despite being told the opposite, that there were rooms like ours with balconies facing the street. I would probably stay here again because of the location, but they really need to get their maintenance and cleaning folks to work asap.

  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

338 people have reviewed this hotel

Traveler rating
    98
    147
    57
    17
    19
See reviews for
50
102
10
35
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (140)
Date | Rating
  • English first
  • French first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Delray Beach, Florida
Senior Contributor
46 reviews 46 reviews
11 hotel reviews
Reviews in 23 cities Reviews in 23 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 4, 2013

Not a first-class hotel,(maybe 3 1/2 stars out of 5) but perfect location if you like the French Quarter. Right on Bourbon Street a few blocks east of Canal St. My room lacks a desk (needed, andwhich there's plenty of room for.) Older (historic) but remodeled building, spacious rooms, comfortable beds, large LCD TV, reasonable prices. I recommend the Onion Soup at the Cafe.

Room Tip: Ask for location NOT facing Bourbon Street.
See more room tips
  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 4, 2013

We spent seven full days here, Tuesday to Tuesday. It was the perfect spot for Southern Decadence. Not in the middle of it all in terms gay-world (that would be St. Ann and Bourbon) but only three blocks off. It was crazy-noisy from the balcony we had on Bourbon Street, so I wore earplugs to sleep (even though we rarely wen to bed before 3:30 or 4am, it was still loud!) But that was to be expected and part of the fun. Great staff, very respectful. They check room keys after dark, which I really appreciated. And we hung out on our balcony in just our underwears and threw beads to the men who earned it, and never got any grief. Very open to all types, very gay friendly. It was clean, too. And no smell of smoke. We would go back in a heartbeat.

Room Tip: Ask for a Bourbon Street balcony if you want to be where all the action is. And get it on the secon...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Top Contributor
66 reviews 66 reviews
25 hotel reviews
Reviews in 28 cities Reviews in 28 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed September 4, 2013

This was a great hotel if you want to be right on Bourbon Street. You're in the mix of all the activities and within walking distance to many restaurants. We were given a king suite at no additional cost. It was very nice. We had a balcony which we did not use as it was very hot outside. The staff was very kind. The concierge was very helpful and set up the tours that we wanted to take. I would highly recommend this hotel.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 3, 2013

This is a great location if you want to be in the mix of all that Bourbon street has to offer. The rooms are a bit small but they serve their purpose. It looks like they are in the process of a remodel so I think that will make the rooms much better. Get a balcony to enjoy the sites out of the crowd. The service and staff were great. I applaud David who is one of the managers. I had a mix up with my reservation and he took care of it immediately. I will stay here again for sure

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denison, Texas
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 31, 2013

this hotel is in a great location and its convenient to Bourbon Street and all area attractions. however the Rooms are very small and seem to be in the process of renovations. all in all it's a good place to stay especially if the rooms are improved.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Curitiba, PR
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 31, 2013

This is a great hotel with well furbished bedrooms, very comfortable bed, kind staff, etc... However it is located in the heart of Bourbon Street in front of several clubs with loud music up to 5a.m. My party animal instinct isn't that much hardcore and getting some sleep was little bit hard. I came her for the New Orleans Horror Film Festival which is a great event that happens every october. You have to check the fantastic movie selection they have.

  • Stayed October 2012, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Four Points By Sheraton French Quarter? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Four Points By Sheraton French Quarter

Address: 541 Bourbon Street, New Orleans, LA 70130 (Formerly Ramada Plaza Hotel - Inn on Bourbon)
Phone Number:
Location: United States > Louisiana > New Orleans
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #86 of 153 hotels in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points By Sheraton French Quarter 3*
Official Description (provided by the hotel):
The Four Points by Sheraton French Quarter hotel is ideally located nearby world renowned Jazz, parades, shopping, and Cajun food at the intersection of Bourbon and Toulouse streets. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Starwood, Amex, Tingo, Travelocity, Otel, BookingOdigeoWL, Despegar.com, getaroom.com, Priceline, Hotels.com, Venere and Agoda so you can book your Four Points By Sheraton French Quarter reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ramada Plaza Hotel
Ramada New Orleans
New Orleans Ramada

Owners: What's your side of the story?

If you own or manage Four Points By Sheraton French Quarter, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.