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“BACK AGAIN” 5 of 5 stars
Review of Four Points By Sheraton French Quarter

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Four Points By Sheraton French Quarter
3.0 of 5 Hotel   |   541 Bourbon Street, New Orleans, LA 70130 (Formerly Ramada Plaza Hotel - Inn on Bourbon)   |  
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Ranked #84 of 154 Hotels in New Orleans
Pensacola, Florida
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
“BACK AGAIN”
5 of 5 stars Reviewed July 8, 2013

Well, in the last review I posted on this hotel I said I would come back. And we did! My expectations were spot on. This accommodation was just as we knew it would be. The staff was its usual pleasant, unshaken selves. Yes, it is an older hotel, but it is clean and quiet and that is something special in New Orleans. Even though the street is busy and pretty pleasantly CRAZY (it is New Orleans, after all), the hotel is a well organized and comfortable place to stay. We had a room facing the pool and all was clean and well taken care of. We had a pleasant visit with the bartender, Laurel after getting a token card for a free beer. She was a refreshing "calm" to the hub bub of New Orleans.
The beds and pillows were amazing.

Room Tip: Always ask for upgrades......but any room will be great.
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLozano, Starwood Hotels at Four Points By Sheraton French Quarter, responded to this review, July 12, 2013
Dear Mema59,

Thank you so much for your positive feedback and thank you for staying us again! We are so glad your stay exceeded your expecations. Thank you again for your loyalty and be sure to visit us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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430 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (175)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Homer, AK
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 7, 2013

We have stayed in the French Quarter 8 times in 7 years and have tried to stay in a variety of places. The Four Points in the French Quarter is a wonderful surprise. It had the biggest and cleanest bathroom, which is a modest accomplishment in the French Quarter! I am a light sleeper, but with the heavy curtains drawn and earplugs in, the proximity to Bourbon Street was not an issue at all, we did ask for a balcony as far down Toulouse as possible and ended up about halfway. As a matter of opinion, it was actually pretty cool to have live music wafting in through the open french doors as we got ready for our evening outings. We did not eat at the restaurant, there are so many, many places in NOLA, but we did use it for morning room service everyday for a week, they were prompt and the coffee hot!

Room Tip: Get a balcony at least halfway down Toulouse, you won't have any regrets.
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLozano, Starwood Hotels at Four Points By Sheraton French Quarter, responded to this review, July 12, 2013
Dear SarahskiHomer_AK,

Thank you for your positive feedback on your recent stay. We are so glad you enjoyed your accommodations and enjoyed the size of the bathroom. We hope you choose to stay with us again the next time you are in the New Orleans.
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Mystery
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed July 7, 2013

I wrote this review while on hold trying to redeem points. In short, the property controls point redemptions for high demand periods like Jazz Fest, but no one on the front lines or front desk knows that you can only book points stays via the property directly. As a result, I keep having my call transferred to the national reservation line and the staff there can't assist with a points redemption. Brent.

  • Stayed April 2013, traveled with family
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MI
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed July 6, 2013

Let's face it: we don;t go tot he French Quarter for luxurious accommodations. But I went expecting a clean and quiet room. I was not disappointed. Although the building is physically old, and located right on Bourbon St, they have done a great job of keeping it clean and well maintained. We got a pool-facing room and, except for a few people in the halls at 1:30 am, it was quiet.

The location is phenomenal...8-10 blocks at most to any point in the Quarter...and usually much less. It's literally at the center of everything.

Room Tip: Select the 5th floor, facing the pool, away from the elevators for a quiet room.
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLozano, Starwood Hotels at Four Points By Sheraton French Quarter, responded to this review, July 9, 2013
Dear bvalentine002,

We appreciate you taking the time to review your recent stay. We are glad you found our location to be ideal and our accommodations clean. We hope to see you again soon next time you are in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mississippi
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed July 4, 2013

Got a basic room with a good government rate. Just spent one night. The lobby, pool and grounds are very nice. Check in was easy. Front desk staff were very nice, Bellmen and valet were exceptional. Rooms were clean and cool. Bed was very comfy. Furnishings are older but all was very clean. Fairly noisy unless you ask for a courtyard room. The location is great for the French Quarter

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLozano, Starwood Hotels at Four Points By Sheraton French Quarter, responded to this review, July 9, 2013
Dear dizzneegirl,

We appreciated your positive comments regarding your recent stay. We are delighted you enjoyed our accommodations and received friendly service from our staff. We hope you stay with us again the next time you are in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
1 review
2 of 5 stars Reviewed July 4, 2013

The woman who greeted us at the lobby was nice enough when we first arrived. We asked if we had a balcony on Bourbon and we were offered the room we wanted for an extra 100 a night. When we opened the door we were psyched. Then we stepped into the room. The floor was mysteriously wet. The paint in the bathroom was peeling, the mirrors were filthy. The room just looked dirty. When we went back to the front desk to complain, the woman who had been so nice a little while ago turned nasty. She acted as though we were bothering her with our request for either a different room with a balcony or a reduction in the "upgrade" price. We received neither. The following day we left the room with the hopes that the room would be cleaned in our absence. It was not.

Room Tip: Book someplace else
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  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLozano, Starwood Hotels at Four Points By Sheraton French Quarter, responded to this review, July 9, 2013
Dear Beth W,

We apologize that your room was not properly cleaned and did not meet your expectations. We will alert our Director of Housekeeping and housekeeping staff to ensure that all rooms are properly cleaned. This is helpful feedback and we hope you consider us again when staying in the French Quarter area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 3, 2013

Bourbon Street Blues, group road trip for 10 nifty fifty HBCU ballers from TX, MS, AL, IL. This is an ideal location without the quality of guest services. Room accommodations were not granted as promised. Housekeeping poor... no face towels, bathroom not cleaned, no vacuum done during our 2 day stay. The only friendly service received was by bellman, Neil. If you have high expectations be ready for a low-mod return.

  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLozano, Starwood Hotels at Four Points By Sheraton French Quarter, responded to this review, July 9, 2013
Dear JSUSutters,

Thank you for taking the time to review your recent stay. We apologize that our services did not meet your expectations.
We will bring this to the attention of our Director of Housekeeping so that it does not happen again. We are glad that you enjoyed our hotel location and received great customer service by Neil. This is helpful feedback and we hope you consider us when staying in the French Quarter area again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points By Sheraton French Quarter

Address: 541 Bourbon Street, New Orleans, LA 70130 (Formerly Ramada Plaza Hotel - Inn on Bourbon)
Phone Number:
Location: United States > Louisiana > New Orleans
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#65 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points By Sheraton French Quarter 3*
Number of rooms: 186
Official Description (provided by the hotel):
The Four Points by Sheraton French Quarter hotel is ideally located nearby world renowned Jazz, parades, shopping, and Cajun food at the intersection of Bourbon and Toulouse streets. ... more   less 
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Also Known As:
Ramada Plaza Hotel
Ramada New Orleans
New Orleans Ramada

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