Pros: The location of this hotel, right on Bourbon street is fantastic. We had rooms on the Toulouse side, so noise wasn't a huge problem. It was great to be able to stroll and then quickly pop into the room to drop shopping off or to change clothes. The front desk staff were very friendly. The courtyard/pool area was inviting and a nice refuge from the pandamonioum on the street.
Cons: Our party of 7 people (4 rooms) all paid the same price and booked thru the same travel service. The other 3 rooms all received rooms with balconies. We didn't. We ended up on the top floor, in a room with 1 TINY dormer window. We referred to our room as "Anne Frank's Annex", as it was dark, small and pretty dirty. I know these rooms take a beating, but that is no reason for housekeeping to be so poor. We checked in on Thursday afternoon. While unpacking, my roommate noticed drops of blood on her one pillow case and on her sheet. We called the front desk and someone from housekeeping came up and changed her bed. On Friday morning (7:30am), my roommate and I left our room (we did not leave a do not disturb on the door) for a tour. When we arrived back at the hotel, around 3pm - the room had still not been serviced. My roommate went out in the hall, where there were 3 women from housekeeping taking care of other rooms. Not one of them had our room (in the middle of the hall) on their list. We went downstairs. The front desk were, again, very nice, and said they would have someone up immediately. We then told them to wait half an hour while we cleaned ourselves up to go out (we were not inclined to waste more of our vacation time waiting for housekeeping). When we came back later, all that had been done was the beds made and new towels. No new cups. No vacuuming. The next day, they actually made it to our room, but again, no new plastic cups. No vacuuming. By the third day, we tried to ask the housekeeping staff on the floor to vacuum - of course, they apparently weren't able to understand English or our miming of a vacuuming motion. Luckily, we had a friend with us at the moment who spoke Spanish and he translated. Boy, were they surprised. Let me sum up housekeeping like this - I brought a new little pair of house slippers to wear in the room. Brand new. I threw them out, rather than bringing home because the bottoms were really dirty from the carpet.
There was also a false fire alarm at about 6 am one morning - they couldn't figure out how to shut it off until about 8am - They completely disrupted everyones sleep and offered nothing.
Would I stay here again - maybe, if nothing else was available. Absolutely would not stay on the top floor and I'd stay on top of housekeeping. This place is good if you want to party and won't spend any time in your room.
Stay on the Toulouse side and do not stay on the top floor.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your review. We are happy to hear that you enjoyed our convenient French Quarter location, as well as our friendly staff and pleasant courtyard/pool area.
Please accept our apologies for the housekeeping during your stay. Finding blood on your pillow is not acceptable, but I am happy to hear that this was taken care of for you. We will make sure to let housekeeping know about the condition of your room, and the standards we expect each day when cleaning.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.