I was very pleased with the excellent customer service provided by the front desk and other staff throughout our stay. Staff were professional and very helpful. The location of the hotel was very convenient (within walking distance of many attractions). However, the room we stayed in (on the SPG floor) was is in apparent need of attention; overall, room features appeared to be worn and in need of update (it is one of the original W's). The room does not provide the ambiance I have encountered at other W hotels. Management was very responsive to feedback provided and it was noted that there are plans for renovations in 2013. On my next trip to New Orleans, I would consider staying here again after renovations, given the excellent customer service. Other highlights: great gym, outdoor pool (wish it was heated), offered a DVD collection for guests, highlighting films that feature New Orleans.
- Also Known As:
- w New Orleans Hotel New Orleans
- w New Orleans Hotel
- w Hotels New Orleans
- w Hotel New Orleans
- Official Description (provided by the hotel):
- Located just steps from the notorious French Quarter but in a quieter location for a peaceful night's rest, W New Orleans is close to shopping, Harrah's Casino and the Warehouse District. ... more less
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