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“Really Cool Botique Hotel” 4 of 5 stars
Review of W New Orleans - French Quarter

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W New Orleans - French Quarter
4.0 of 5 Hotel   |   316 Chartres St, New Orleans, LA 70130   |  
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Ranked #78 of 155 Hotels in New Orleans
New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Really Cool Botique Hotel”
4 of 5 stars Reviewed 4 days ago NEW

I have stayed at a couple placed in the French Quarter and this by far was my favorite. Really small and boutique-y. It is located right in the heart of things.

The pool is pretty weak - but then again why you coming the French Quarter. Walkable to everything. It's also a W - so that's pretty cool.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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467 reviews from our community

Traveler rating
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    62
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (142)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Atlanta, Georgia
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed here as a family this past weekend for a overnight trip to New Orleans. Loved this hotel!! Staff was so nice, room was perfect, beautiful courtyard and the location cant be beat. Would definitely return!!

  • Stayed January 2015, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wneworleans, General Manager at W New Orleans - French Quarter, responded to this review, 5 days ago
Hello belle414,
I'm thrilled to hear you and your family enjoyed your recent stay with us at W French Quarter! Thank you for your kind comments and feedback on your stay! We hope to have you all back again soon.
Warm regards,
James Wroblewski
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Pros:
Convenient location. The location served up the expected comfort and experience that is expected from the W brand. Modern decor, classy aesthetic and efficient service! Decent gym but small. I got a great workout in!

Cons:
Thin walls, very thin walls!! Neighbors were loud.... Stayed here on business during the week. Would've been ok if on a social trip, perhaps....

  • Stayed January 2015
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wneworleans, General Manager at W New Orleans - French Quarter, responded to this review, 5 days ago
Hello wonderingjoybringer,
Thank you for choosing W French Quarter during your recent visit to the Big Easy! I'm happy to hear you enjoyed your stay with us! Thank you for taking the time to post a review for us on TripAdvisor! We hope to have you back soon!
All the best,
James Wroblewski
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 of 5 stars Reviewed 1 week ago NEW

This hotel had the only availability for our travel dates. The location is excellent and the room was large. However when we reported no hot water, we were given a lecture on calcifying pipes. As a Civil Engineer I know nonsense when I hear it. We attempted to speak to a manager. They put Trey on the phone, however he refused to answer follow-up calls or to meet with us. They were very kind in pointing us towards a salon nearby where we would get our hair washed. We were told they would "take care of us", and upon check out said we would get a free night. This was later changed to half off one night, which covered the cost of our salon visit, and some Starwood Points I don't want. Even as a Starwoods member they do not offer free WiFi,The staff is very friendly but completely incapable of handling an actual problem. When Traveling to NOLA you have so many other options where they understand the meaning of being in the hospitality business. Go elsewhere, Windsor Court, Montelone, Royal Sonesta for a start.

Room Tip: Go elsewhere
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  • Stayed November 2014, traveled with friends
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wneworleans, General Manager at W New Orleans - French Quarter, responded to this review, 5 days ago
Hello Joan R,
Please accept my apology for the water outage inconvenience during your most recent stay with us at W French Quarter. I apologize if our staff was less than attentive and helpful. I will make sure to pass along your comments to our team and see that improvements are made.
Sincere apologies,
James Wroblewski
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1 review
5 of 5 stars Reviewed 1 week ago

After an horrible flight and not getting my suitcase. I thought New Orleans gonne be terrible but the combination between this great hotel and this wonderful service that we got from Arshield Carey from the front desk . The stay was awesome and a great experience. We will definitely come back.

Stayed January 2015, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wneworleans, General Manager at W New Orleans - French Quarter, responded to this review, 5 days ago
Hello liorg2015,
Thank you for taking the time to post a review on TripAdvisor and tell us about your recent stay with us at W French Quarter! I'm glad to hear your trip ended up being enjoyable after your travel mishaps. We hope to have you back very soon!
All the best,
James Wroblewski
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago

I've been here w few times. Very cool spot in a great location. Not corporate or cookie cutter at all which is very unique
I sent a tweet out in the morning stating It wasn't a pool day with a picture of my view of the pool and the cloudy day.
I arrived back at my room in the afternoon to a package of sunglasses, bottle of a cocktail and a nice note from the staff. Totally unexpected and so cool they're paying attention to social media and the tweets about the hotel and New Orleans.
Will stay again

Stayed January 2015, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wneworleans, General Manager at W New Orleans - French Quarter, responded to this review, 5 days ago
Hello DCTraveling,
I'm thrilled to hear you enjoyed your recent stay with us at W French Quarter! Thank you for sharing your photos with us and review of your stay on TripAdvisor! We hope to have you back again soon.
All the best,
James Wroblewski
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
south florida
Top Contributor
261 reviews 261 reviews
33 hotel reviews
Reviews in 52 cities Reviews in 52 cities
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed 2 weeks ago

One of the best locations a hotel can ever think of....smack right in the middle of all the action. This W boasts a cool bar, though small, the mixologist cranks some great drinks out of there. The hotel itself is a typical W...Hip and Cool! Love the place. The rooms were very clean and comfortable and the staff was great. The restaurant was really creative but the staff was a little slow....Nice place to stay but make sure you check the pricing....this location can be high!!

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wneworleans, General Manager at W New Orleans - French Quarter, responded to this review, 5 days ago
Hello tferraro,
Thank you for taking the time to share your recent experience at W French Quarter with us via TripAdvisor! I'm so thrilled to hear you enjoyed your stay. We hope to have you back again soon upon your return to the Big Easy whether for business or pleasure!
Warm regards,
James Wroblewski
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about W New Orleans - French Quarter

Address: 316 Chartres St, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans
Amenities:
Business Center with Internet Access Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool Wheelchair access
Hotel Style:
#18 Luxury Hotel in New Orleans
#46 Business Hotel in New Orleans
#69 Family Hotel in New Orleans
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — W New Orleans - French Quarter 4*
Number of rooms: 98
Official Description (provided by the hotel):
W New Orleans French Quarter is adjacent to historic Jackson Square and boutique shops, and is a short walk from galleries, the Riverwalk and Harrah's casino. ... more   less 
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Also Known As:
w New Orleans - French Quarter Hotel New Orleans
w Hotel New Orleans

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