We have stayed here at least four times in the last four years.
Sadly, what was once a small well run 4 star hotel is tired and old with service that's not even close to a three star hotel.
We traveled from New York and arrived late. I called earlier in the day the same day to let them know we'd be checking in late and to hold our reserved room for us.
Importantly, I mentioned my partner had had a stroke and that we needed things to be easy access. Please note he is a dance instructor, yoga instructor who is the portrait of health....not someone you'd expect to have a stroke.
The male receptionist who answered said yes the room would be saved and noted our late arrival time in the system.
On checking-in they said they had upgraded us to a suite -- INITIALLY a welcome surprise but SOON TO DISAPPOINT!! I learned NEVER PRE-PAY!!!!
First, it turns out the room was a larger room but with the smallest window I have every seen and no terrace per our original reservation. Also the room could have been further from the elevator as possible which was not very helpful for my partner who post stroke -- just to be fair he is a dance and yoga teacher hit with something completely out of the ordinary.
Second, the room felt tired -- there were rips in the sheets (will post a pic), no bulb in the desk lamp (took two days and multiple requests for house keeping to get a bulb installed), scuffing on the walls and base boards, half a TP roll and no back-up etc. etc. On day two we ordered room service breakfast for two, which took roughly 45 minutes to arrive (as oppose to the normal 20-30min at most hotels let alone high performance hotels) and cost at a whooping $60 dollar -- $5 tea, REALLY????
The day after we arrived I asked the front desk if they could move us to the original room level I had pre-paid for (don't pre-pay here or you'll be sad you did). They said they could offer a road side terrace room but as my partner needs his sleep due his stroke, which I made clear to staff was an issue, so this room was not an option.
Latest, today as we arrived from walking around the French Quarter we got to our room only to find the key that worked for access in the elevator did NOT work for access to the room. So I had to leave my partner on the fifth floor while I returned to Reception to get the keys re-programmed.
The reception gave me the usual "it got deactivated because you put it next to your phone or credit card".....so I let her know I spend roughly 2/3 of every month in hotels traveling on business and am WELL AWARE NOT to keep my room key near my phone or my wallet. REALLY!?!?
I must say this experience at the W French Quarter was a complete miss and one of the WORST I've had at the hotels I've stayed at over the past year.
As a senior contributor to TripAdvisor I do not recommend this property....move on and find something cleaner and better run.
- Official Description (provided by the hotel):
- W New Orleans French Quarter is adjacent to historic Jackson Square and boutique shops, and is a short walk from galleries, the Riverwalk and Harrah's casino. ... more less
- Reservation Options:
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- Also Known As:
- w New Orleans - French Quarter Hotel New Orleans
- w Hotel New Orleans