First i'll start with I had two different reservation dates for my stay. The first on 9/10/14, I got to the hotel and was told I made a mistake with my reservation date and I was booked on 8/10/14 not 9/10/14 and I was charged the full price of the room as a no show and the money could not be used on the new reservation that I would have to make and did at a much higher price and there was nothing they could do, for that I give you ONE star. When I got in my higher price room it was not stocked, no ice bucket and the amenities were poor. Your outside staff were the greatest (Quentin) was most helpful. My second stay 9/16/14 was better because I knew what to expect, so I wasn't looking for something that was not there. The food a SoBou was very good. and the location was great.
- Official Description (provided by the hotel):
- W New Orleans French Quarter is adjacent to historic Jackson Square and boutique shops, and is a short walk from galleries, the Riverwalk and Harrah's casino. ... more less
- Reservation Options:
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- Also Known As:
- w New Orleans - French Quarter Hotel New Orleans
- w Hotel New Orleans