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“Excellent stay at W New Orleans - French Quarter” 5 of 5 stars
Review of W New Orleans - French Quarter

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W New Orleans - French Quarter
4.0 of 5 Hotel   |   316 Chartres St, New Orleans, LA 70130   |  
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Ranked #60 of 153 Hotels in New Orleans
New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Excellent stay at W New Orleans - French Quarter”
5 of 5 stars Reviewed July 26, 2013

This was my first time to New Orleans, visited during the Essence Music Festival. Thoroughly enjoyed this quaint boutique hotel and will always stay here when I return yearly. First class service from check in with Jermaine and his cold cocktail to the use of the courtesy car and the young man who drove us to the superdome every night, sorry I forget his name but such a lovely young man. They made you feel at home and the location was perfect. Walked to royal street to buy water at Walgreens and so many restaurants nearby. If it wasn't for recent knee surgery could have walked easily to many places and many good restaurants nearby. Sobu restaurant had great food and there was a restaurant across the street that served great breakfast. Loved the vibe of this hotel, extremely clean and the staff could not do enough for you. Will definitely be back.

Room Tip: Room facing pool was great
See more room tips
  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wneworleans, General Manager at W New Orleans - French Quarter, responded to this review, July 29, 2013
Hello Reenie48,
Thank you for choosing W French Quarter during your recent trip to New Orleans. I'm happy to hear you enjoyed your stay with us during Essence Festival this year. I'm very grateful of your kind comments about our staff. We love going above and beyond for all of our guests and are happy to hear when those efforts stand out. I will pass along your praise to Jermaine and our valet guys. We look forward to seeing you again upon your return to New Orleans, and thank you for taking the time to write such an excellent review for us on TripAdvisor.
Warm regards,
James Wroblewski
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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407 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (127)
Date | Rating
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English first
New York City, New York
Senior Contributor
38 reviews 38 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed July 22, 2013

This was a nice, modern, and quiet hotel in the heart of the French Quarter. The rooms were modern with an urban flare that made them unique and fun. Additionally, the attached restaurant Sobou was fantastic.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wneworleans, General Manager at W New Orleans - French Quarter, responded to this review, July 23, 2013
Hello Alana W,
Thank you for choosing W French Quarter during your recent visit to New Orleans. I'm happy to hear that you enjoyed your time with us. SoBou is such a fantastic addition to our property, and I'm glad to hear you enjoyed your experience there, as well. I hope you and your friends had a relaxing and fun get away to New Orleans and will come back to see us very soon!
Warm regards,
James Wroblewski
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 21, 2013

We cannot say enough....the hotel and our stay were amazing....the only problem we had is we wished we had planned to stay longer. Service, location and everything was perfect. Surprisingly easy parking and in and out (that part was not cheap but to be expected)....everything about this place made our trip easy and enjoyable.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wneworleans, General Manager at W New Orleans - French Quarter, responded to this review, July 23, 2013
Hello julie a,
Thank you for choosing W French Quarter during your recent visit to New Orleans. I am so happy to hear that you enjoyed your stay. We always aim to provide an excellent experience for all of our guests and I'm glad to hear your praise for our property and staff. We sincerely hope you will return very soon and will be able to stay with us longer.
Warm regards,
James Wroblewski
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kapolei, Hawaii
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 18, 2013

Not on crazy Bourbon Street but in the quarter. Just the right size. Staff is great. Good new restaurant and rooms renovated. Get in the carriage house. I always stay here. Several rooms have patios and hot tubs.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wneworleans, General Manager at W New Orleans - French Quarter, responded to this review, July 21, 2013
Hello DaveKapolei_Hawaii,
Thank you for choosing w French Quarter during your recent visit to New Orleans. I'm glad to hear that you were please with you stay and like our newly renovated property. We love hearing from our loyal return guests. Thank you for taking the time to review our property on TripAdvisor and we look forward to seeing you again soon.
All the best,
James Wroblewski
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 15, 2013

We just returned from the W hotel in the French quarter and could not be more pleased with everything the hotel offered to make it a wonderful experience. Stacy went out of her way to make our vacation one to remember. The hotel has always been my favorite but recently underwent a complete make-over to make our stay even more luxurious. I prefer the boutique feel that the Chartres location offers and enjoy being near the heartbeat of the music, food and fun that the quarter offers. As always, I love the bliss products, comfortable bedding, whatever, whenever service but this W is the bomb!!! Don't delay book today and let the good times roll!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wneworleans, General Manager at W New Orleans - French Quarter, responded to this review, July 21, 2013
Hello Moorebeachgal,
Thank you for choosing the W French Quarter during your recent visit to New Orleans. I am so glad to hear that you were pleased with your stay. I will pass along your kind comments to Stacy. I am happy to hear you like our recent renovations and hope you will return to stay with us again very soon. We love to provide all of our guests with quality service and a wonderful experience, and I enjoy hearing when we've made a lasting positive impression. We hope to see you again soon during your next visit!
Warm regards,
James Wroblewski
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salmon Arm, Canada
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 15, 2013

This was a gem to find in a superb location in the French quarter. Very personalized service, super helpful staff a few blocks from the crazy action of Bourbon Street. (I would not recommend staying too close to Bourbon street unless you are 25, or have no sense of smell. :) This hotel has a nice courtyard to relax in with an outdoor pool to cool off with as it is HOT in the summer. Stacy and Germaine ,the concierges, were a wealth of information and great to talk to. Be sure to ask for suggestions as they have some great recommendations!

Room Tip: We had a balcony which was really nice but a bit warm for this time of year. Looks over the courtyar...
See more room tips
  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wneworleans, General Manager at W New Orleans - French Quarter, responded to this review, July 21, 2013
Hello LeahM2222,
Thank you for choosing the W French Quarter during your recent trip and for taking the time to review our property on TripAdvisor. We greatly appreciate your kind comments about all of our staff, and I will be sure to pass along your praise to Stacy and Germaine. We love going above and beyond for all our guests and hope to leave them with a positive lasting impression. Thank you again and we look forward to seeing you again soon upon your next trip to the city.
All the best,
James Wroblewski
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, DC
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 15, 2013

This was my 10th trip to the Crescent City. Most of my previous trips, I stayed at the W New Orleans on Poydras Street. I had always steered clear of the French Quarter location because I expected too much of the Bourbon Street party vibe (and smell) to spill over into my hotel experience. Upon my recent stay here, however, I now realize that this was far from the case!

First, the location is great. No, it's awesome! Everything in the French Quarter is within walking distance. We even ventured by foot past Canal Street and into the CBD. You literally are close to everything. Yet, it's just far enough from Bourbon Street (2 blocks) to escape its sights, sounds, and smells when we teetered to our room in the wee hours of the morning.

This location is what you would expect from The W--modern, but with a traditional New Orleans feel. Many rooms feature the balconies that are associated with The French Quarter. Our room had the swing-out casement windows that let us observe all the sights and passersby on Chartres Street. Beware: These windows don't have screens and if you leave them open while the room is unattended, you will have several flying, or crawling, visitors upon your return. You've been warned.

The rooms are way more spacious than the Poydras Street location as well. The beds were well dressed and really comfortable---the perfect combination of soft and firm. The lighting was more than adequate. Maybe they worked a little too well because we both remarked on our own previously un-noticed flaws under these fluorescent lights. I don't want those lights at home! All room lighting is controlled by a wall switch, of course. But, they are also controlled by another switch located at your bedside. I DO want this at home!

The rooms do not feature a microwave. This is such a shame because I felt the need to reheat leftovers in the middle of the night. Not a problem, though, thanks to The W's Whatever/Whenever service. Just one call to the front desk and voilà, a microwave was wheeled right up to our room! Cool!

I visited the Sweat Fitness Center during my stay, as well. The room was equipped with modern cardio machines and free weights. There were even mats and adequate space to do floor exercises. Water and entertainment is provided. Overall, a great place to work out on vacation.
The pool site was more than adequate, as well. Again, it's a nice mixture of traditional courtyard + modern W hotel amenities. Too bad it rained for much of our stay.

The only minor qualm I had with this location was with the housekeeping staff. They attempted to enter our room during the mid-morning on our first night's stay. We told them to come back and they agreed. An informational brochure located in the room mentioned that the staff "redesigns" our rooms between the hours of 9am-6pm. However, when we returned to our room later that evening, it had not been cleaned (or redesigned). We did not have that problem for the remaining days of our stay, but we often found that we were missing things that are normally replaced by the housekeeping staff. (Toilet paper, bath mats, clean towels and washcloths, etc.) Again, the Whatever/Whenever service promptly made up for any shortcomings of the housekeeping staff. I must point out that we visited during Essence Music Festival and I do realize this is a very busy time for New Orleans.

Overall, the stay was great and I'd definitely recommend this hotel to my friends and colleagues. If you have time, try SoBou, the hotel tapas restaurant. The plates run on the small side (duh, tapas), but it has a nice ambiance and friendly staff, who took time to converse with me while I waited for check-in. Oh, if you're lucky enough to arrive there on a Monday-Friday between 11:30 a.m-3pm, you must try the Two Bit Cocktails! You do realize that Two Bits=25¢, right? Limt 3, because that's enough. It actually says that on the menu!

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wneworleans, General Manager at W New Orleans - French Quarter, responded to this review, July 21, 2013
Hello ngphilpot.
Thank you for choosing W French Quarter during your recent visit to New Orleans. I am so happy to hear that you thoroughly enjoyed your stay with us. We tremendously appreciate you taking the time to write such a wonderful review for us! I am glad that our Whatever/Whenever service was able to promptly attend to your needs. We always try to go above and beyond for all of our guests, and I am glad to hear that that does not go unnoticed. I'm pleased to hear of the many things you enjoyed while staying at our hotel - I wish the weather had been better for you to enjoy the pool and courtyard more! I sincerely hope you will be returning to W French Quarter in the very near future. We look forward to welcoming you back.
Warm regards,
James Wroblewski
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about W New Orleans - French Quarter

Address: 316 Chartres St, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans
Amenities:
Business Center with Internet Access Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool Wheelchair access
Hotel Style:
#17 Luxury Hotel in New Orleans
#32 Business Hotel in New Orleans
#71 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — W New Orleans - French Quarter 4*
Official Description (provided by the hotel):
W New Orleans French Quarter is adjacent to historic Jackson Square and boutique shops, and is a short walk from galleries, the Riverwalk and Harrah's casino. ... more   less 
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Also Known As:
w New Orleans - French Quarter Hotel New Orleans
w Hotel New Orleans

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