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“Excellent hotel” 5 of 5 stars
Review of Hotel Le Marais

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Hotel Le Marais
3.0 of 5 Hotel   |   717 Conti Street, New Orleans, LA 70130 (French Quarter)   |  
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Ranked #3 of 154 Hotels in New Orleans
tel aviv
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Excellent hotel”
5 of 5 stars Reviewed June 12, 2014

A wonderful experience !
We stay at the hotel 3 nights.and we had a grate time there.
The location is good for seeing everything in the French Quarter. The rooms were nice decorated, clean. the staff was very pleasant and attentive.
Breakfast was nice , we can have breakfast near the pool.
We would definitely recommend this hotel.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,497 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (479)
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London
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed June 10, 2014

The best thing about the hotel is the location. It is literally in the heart of the French Qaurter and about 300m from Bourbon St. At the same time, it is quiet, comfortable and clean. The rooms are all clean and newly decorated. The rooms are reasonable size although a bit smaller than standard American hotels. The decor is modern and clean. The bathrooms are a bit small, but again very functional. Ours had a large shower. The staff were all very nice and friendly. We took advantage of the free wifi, complimentary drinks and airport taxi booking all of which went off without a hitch. The French Quarter is great to explore during the daylight hours and for an evening of wining and dining. It is great to have a good, nice, quiet option like Le Marais to come back to at the end of the day.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisiana
Contributor
16 reviews 16 reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed June 10, 2014

This hotel wasn't amazing, but not terrible either. One of our biggest issues was the cooling of the rooms. Our first room didn't hardly seem to cool at all. They switched us, and it was a little better, but not much. At night it got very stuffy, and there really isn't much you can do about it. Also, the quieter rooms seem to be the hottest, and the rooms next to the noisy street are cooler. The noise didn't bother us too much, but if you are a light sleeper it might. Also, we didn't get our room cleaned because house keeping didn't come until around 4pm, and by then we were already back into our room from a busy day. We came in around 2pm to lay down for a rest, and didn't rest very well because housekeeping was cleaning the hallway for 2 hours working their way up to our room, and it was very noisy. Doors shutting constantly, sounds of the carts moving, etc. Finally we were getting ready for the evening by the time they made it to our room, and had to tell them no thank you. The staff was friendly, and it was a plus to have complimentary breakfast. Also, the hotel seems new and very clean, so for that we were grateful.

  • Stayed June 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daffne R, General Manager at Hotel Le Marais, responded to this review, June 20, 2014
Thank you for taking the time to share your recent stay. We are sorry that we weren't able to meet your expectations with the cooling of your room and receiving housekeeping service. We are glad to hear that you enjoyed the complimentary deluxe breakfast and the new and clean atmosphere of our hotel. We hope that this little incident doesn't keep you from giving Hotel le marais another chance to exceed your expectations. We deeply appreciate your comments and we assure you that next time you return, your stay will be more enjoyable.
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Phenix City, Alabama
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 8, 2014

A wonderful stay. The location is great for seeing everything in the French Quarter. The rooms were clean and fresh. They are a bit small and the bathroom could use a bit more counter space but it was clean, fresh and in good condition. We had a large group with 3 rooms and the staff was very pleasant and attentive. We would definitely stay here again.

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 8, 2014

We stayed only one evening and were very pleased with hotel location, room and hospitality. It is in close proximity to restaurants, night life, and tourist locations while still feeling distanced from Bourbon Street proper!

Our stay included complimentary breakfast. The breakfast area included both inside and a quiet outside courtyard area which was enjoyable. We also received complimentary drink tickets upon arrival and enjoyed a very tasty Sazerac. A small but sufficient workout room was available for use.

The hotel offers a fair amount of rooms while still maintaining a boutique feel. We enjoyed the hotel room which was updated, cozy, quiet, and clean. The beds were comfortable and pillows were large and fluffy and great for general relaxing; however, oversized and awkward for sleeping. The accommodations were pleasant and the staff was friendly and follow up call post stay appreciated. Would definitely recommend and return for future visits if looking for a hotel experience. Rating is 3.5 out of 5.

  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ardmore, Oklahoma
Senior Contributor
42 reviews 42 reviews
16 hotel reviews
Reviews in 27 cities Reviews in 27 cities
92 helpful votes 92 helpful votes
5 of 5 stars Reviewed June 7, 2014

We just returned from a 3 night stay here. Our room was on the first floor in a group of about 4 or five other rooms. Some reviewers mention that their rooms were small but our room was spacious - the bathroom was large. WIFI didn't work well in this part of the hotel however. The rooms and the hotel have a modern decor. The AC worked great. It was also quite. On occasion I could hear the doors close on other nearby rooms but never heard any other noise from inside or outside the hotel. The staff were also excellent. We received some sort of deal that included valet parking with the room and ended up with a very reasonable rate.

The hotel's location is great. It is situated on Conti between Bourbon and Royal. It is a five minute walk to Jackson Square. I won't look for another place to stay should I return to NOLA.

Room Tip: Our first floor room was quite and spacious.
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 7, 2014

In the interest of full disclosure, we haven't actually completed our stay here yet. I have time to write this review while I sit in the lobby waiting for my room to be ready . . . an hour and a half after check in time. My wife and I didn't just show up a minute ago, mind you. We came 30 minutes after check in time and were told to "go wait at the bar or walk around for a bit". The bar was blaring 80's dance hits, so we opted for the latter and spent 35 minutes walking around Bourbon Street in 90 degree heat enjoying the smell. Came back to the hotel 45 minutes later and still no room. Have been waiting an additional 20 minutes. Still no room. We are about to just leave and go to another hotel. Don't stay here. Not that you can, they won't give you a room. Terrible.

Stayed June 2014, traveled with friends
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daffne R, General Manager at Hotel Le Marais, responded to this review, June 20, 2014
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
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Additional Information about Hotel Le Marais

Address: 717 Conti Street, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > French Quarter
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool
Hotel Style:
#1 Romantic Hotel in New Orleans
#2 Family Hotel in New Orleans
#3 Business Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Le Marais 3*
Number of rooms: 66
Official Description (provided by the hotel):
Be inspired by an effortless amalgamation of classic and modern. Hotel le Marais is New Orleans’ newest upscale boutique hotel. It is where the trendsetters, influencers and fashionistas go to stay in the heart of it all. Set amid a historic and cultural backdrop, this French Quarter hotel is a modern and upscale sanctuary with four-star amenities and a high level of personal service. ... more   less 
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Also Known As:
St Ann Marie Antoinette Hotel
Hotel St Ann Marie Antoinette

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