Overall, in terms of quality, we were very happy with Hotel Le Marais. The hotel was very clean, very new, and very comfortable. However, we did have an experience that prevents us from giving the hotel 5 stars. The hotel was overbooked by the time we checked in and half of our party (of 7) had to stay at a hotel four blocks away, and while I give them the benefit of the doubt that it was because we booked on a travel site that oversold the hotel, there were a few details that should have prevented this from happening to our party. First, half of our party, including the one whose name the reservation was under, had spent the previous night at the hotel and informed them that they were there for BOTH room reservations. Next we had tried to check in 2 times prior to check in time, but both times were told that rooms were not yet available. When we finally did get to check in, two hours after check in time, we were told there were no rooms. Given that they CLEARLY had notice we were there, it was utterly frustrating that they didn't have a room for the rest of the group and we had to be split up. However, the hotel acknowledged that they should have reserved a room for us and ended up paying our cab fare to the new hotel (which was very nice) and comping us the one night's stay. Because the hotel was able to acknowledge their mistake and handle the situation very well, and because it was otherwise very nice, we do recommend it.
- Official Description (provided by the hotel):
- Be inspired by an effortless amalgamation of classic and modern. Hotel le Marais is New Orleans’ newest upscale boutique hotel. It is where the trendsetters, influencers and fashionistas go to stay in the heart of it all. Set amid a historic and cultural backdrop, this French Quarter hotel is a modern and upscale sanctuary with four-star amenities and a high level of personal service. ... more less
- Reservation Options:
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- Also Known As:
- St Ann Marie Antoinette Hotel
- Hotel St Ann Marie Antoinette