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“The guy at the desk barely grunted at me in welcome” 3 of 5 stars
Review of Courtyard New Orleans Downtown Near the French Quarter

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Courtyard New Orleans Downtown Near the French Quarter
3.0 of 5 Hotel   |   124 St. Charles Avenue, New Orleans, LA 70130   |  
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Ranked #78 of 153 hotels in New Orleans
London
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
“The guy at the desk barely grunted at me in welcome”
3 of 5 stars Reviewed November 6, 2013

I didnt catch his name, black guy, glasses, didn't even look up at as as he frowned down at his desk. Didn't even get a hello until a young lady came over to check us in as the other guy seemed to busy to acknowledge our existence. Where was that famous southern hospitality? non existant here!

The rest of the stay was fine, bed was not greatly comfortable but the room was better than it looked in the photo's so i was surprised. I had no complaints about the room or the hotel it's self just some members of the staff. It's a great location too but for the price i expected more than just a place to flop your head.

Didn't try the breakfast which was a la carte as we headed onto Royal street just a few blocks away to Camailla Grill and had a hearty breakfast in a lively place!

All in all i would not stay here again as i'd like something with more character next time but we booked last minute and the hotel we wanted was fully booked. If you want to have something more from your hotel other than just a place to sleep between drinking then i'd look elsewhere.

  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CY-Downtown New... F, Manager at Courtyard New Orleans Downtown Near the French Quarter, responded to this review, December 24, 2013
On behalf of my team of associates, I would like to thank you for staying with us. We realize there are many hotels to choose from in New Orleans, and appreciate that you selected to stay with us. At the Courtyard Downtown, guest satisfaction is our primary goal. All of our associates work hard to provide each of our guests with the utmost personal attention and care. We have noted your concerns and have addressed all training opportunities. We really appreciate your feedback as it allows us the opportunity to ensure we provide top notch service and maintain Marriott high quality standards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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235 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
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English first
Chicago
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 5, 2013

This hotel is conveniently located near the French Quarter. Because I was not too familiar with New Orleans, we decided to select a brand name hotel. Marriott never disappoints! The hotel provided valet parking, which was reasonable.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CY-Downtown New... F, Manager at Courtyard New Orleans Downtown Near the French Quarter, responded to this review, November 9, 2013
On behalf of my team of associates, thank you for staying with us. We realize there are many hotels to choose from in New Orleans, and appreciate that you selected to stay with us.
At the Courtyard Downtown, guest satisfaction is our primary goal. All of our associates work hard to provide each of our guests with the utmost personal attention and care. We really appreciate your feedback as it allows us the opportunity to ensure we provide top notch service and maintain Marriott high quality standards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NY
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 23, 2013

I always try to stay at a Courtyard property whenever I travel because I know I will be getting a clean, comfortable room at a good rate; in other word, I value the consistency. Unfortunately, this was not the case at this property. We stayed for three nights. When the room was made-up after the first night, I noticed that the carpet had not been vacuumed. Consequently, when I left the following morning (after the second night), I made a point of asking the person at the front desk to ask Housekeeping to vacuum the carpet when they made-up the room. However, not only was the carpeting not vacuumed, but I realized that the bathroom had not been cleaned either and one of the two garbage cans had not been emptied. If these short-cuts were taken by Housekeeping, it makes me wonder what I may have missed the first night by not scrutinizing the room as closely as I might otherwise have done at another hotel ... fresh sheets?

The only good thing about this hotel is its location.

  • Stayed October 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CY-Downtown New... F, Manager at Courtyard New Orleans Downtown Near the French Quarter, responded to this review, December 24, 2013
On behalf of my team of associates, I would like to thank you for staying with us. We realize there are many hotels to choose from in New Orleans, and appreciate that you selected to stay with us. At the Courtyard Downtown, guest satisfaction is our primary goal. All of our associates work hard to provide each of our guests with the utmost personal attention and care. As standards, every vacant ready and occupied rooms are walked to ensure rooms are completely cleaned and short cuts are not taken. We have noted your concerns and have them addressed accordingly. We really appreciate your feedback as it allows us the opportunity to ensure we provide top notch service and maintain Marriott high quality standards. Again, thank you for staying with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 1, 2013

I enjoyed staying at this hotel due to its location to Bourbon St. Just a few blocks away so I could walk to/from Bourbon street at any time of day; even at night.
The rooms were nice and cozy, good view of the city(depending on your room). There is wireless internet(no wired internet). Big shower stalls with glass doors.
The lobby is small but nice, with an area to watch TV or eat/drink from their kitchen/bar.

My only gripe was the valet service. Excruciatingly slow, even when there are no others waiting for their cars. They say to call 15 mins before needing your car, which I always did. I once had to wait 45mins for my car.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CY-Downtown New... F, General Manager at Courtyard New Orleans Downtown Near the French Quarter, responded to this review, November 9, 2013
On behalf of my team of associates, thank you for staying with us. We realize there are many hotels to choose from in New Orleans, and appreciate that you selected to stay with us. At the Courtyard Downtown, guest satisfaction is our primary goal. All of our associates work hard to provide each of our guests with the utmost personal attention and care. We really appreciate your feedback as it allows us the opportunity to ensure we provide top notch service and maintain Marriott high quality standards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oak Park
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed September 30, 2013

Stayed here just for one night and found it most satisfactory. At friendly check-in, I was given a first-floor room, which I questioned, but he informed me that it was a decent room and that there was some construction upstairs (plus, as some reviews have noted, many upstairs room only look over the inside atrium). This double room for two of us was spacious and had undergone the Courtyard remodeling treatment. It had a fridge too, which I love. The ceilings were the real feature---about 15 feet high. And though the window faced a New Orleans street, room was quiet.

Lobby is also new in the remodeled style.

Hotel is really just across Canal from the Quarter, so you can walk there safely. Also we came in on the train. Took Loyola streetcar to the hotel and walked back to the station (about 25 minutes--not bad if you don't have a ton of luggage.

Room Tip: I found the first floor room nice. I believe 2nd story has balconies; personally I would avoid inter...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CY-Downtown New... F, General Manager at Courtyard New Orleans Downtown Near the French Quarter, responded to this review, November 9, 2013
On behalf of my team of associates, thank you for staying with us. We realize there are many hotels to choose from in New Orleans, and appreciate that you selected to stay with us. At the Courtyard Downtown, guest satisfaction is our primary goal. All of our associates work hard to provide each of our guests with the utmost personal attention and care. We really appreciate your feedback as it allows us the opportunity to ensure we provide top notch service and maintain Marriott high quality standards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
Top Contributor
96 reviews 96 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed September 29, 2013

The location of this hotel is great. But after a long train ride we were exhausted and being gold members I thought we could be upgraded, however, the answer was NO. The room we had was very small but adequate for two. The bed was OK. Only two plastic glasses in the room but we were in luck I had brought some from home. Would I stay here again maybe and I am sad because I love Marriott properties.

Room Tip: Our room was not what I would have chosen and since no upgrade was granted, I have nothing to compar...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CY-Downtown New... F, General Manager at Courtyard New Orleans Downtown Near the French Quarter, responded to this review, November 9, 2013
On behalf of my team of associates, thank you for staying with us. We realize there are many hotels to choose from in New Orleans, and appreciate that you selected to stay with us. At the Courtyard Downtown, guest satisfaction is our primary goal. All of our associates work hard to provide each of our guests with the utmost personal attention and care. We really appreciate your feedback as it allows us the opportunity to ensure we provide top notch service and maintain Marriott high quality standards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
1 review
5 of 5 stars Reviewed September 24, 2013

This hotel is in a great location. Upon check-in I was greeted by the friendly staff Erica and Ronnie. Those two really made our trip. Very nice and friendly. The updated lobby and breakfast area was superb. We had a balcony and the room was very clean. I would stay again. Tiffany Anderson

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CY-Downtown New... F, General Manager at Courtyard New Orleans Downtown Near the French Quarter, responded to this review, November 9, 2013
On behalf of my team of associates, thank you for staying with us. We realize there are many hotels to choose from in New Orleans, and appreciate that you selected to stay with us. At the Courtyard Downtown, guest satisfaction is our primary goal. All of our associates work hard to provide each of our guests with the utmost personal attention and care. We really appreciate your feedback as it allows us the opportunity to ensure we provide top notch service and maintain Marriott high quality standards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard New Orleans Downtown Near the French Quarter

Address: 124 St. Charles Avenue, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#51 Business Hotel in New Orleans
#61 Family Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard New Orleans Downtown Near the French Quarter 3*
Official Description (provided by the hotel):
Our hotel in Downtown New Orleans offers deluxe French Quarter accommodations near Bourbon Street, New Orleans Arena, and the Louisiana Superdome. The Bistro at our downtown New Orleans hotel offers healthy choices, a variety of breakfast and dinner options, an evening bar, and Starbucks coffee. ... more   less 
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Also Known As:
Courtyard New Orleans St. Charles Hotel New Orleans
New Orleans Courtyard

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