As others have said, great location and a nice lobby area, albeit pricey. The area is noisy, but that is perhaps to be expected given the location. However, I have two experiences that should give others some heed about this property. First, I needed a 5am cab to the airport. The desk clerk (the day before) said, "no problem, just come down and we'll get you one." That seemed a bit too loose for my taste and I asked that evening that a cab be reserved for me at 5am which was done (written down, etc). The next morning, no cab. The desk clerk indicated that it was unlikely he could get a me a cab...he made a phone call and said there were no cabs. His lack of concern and complete absence of effort to help me was unlike anything I've ever seen. I went outside (I might add in the middle of a thunderstorm) and hailed a cab myself. The second issue is that housekeeping is sub par. The remote was sticky, two conditioners (no shampoo) and a dirty spot on the floor that was not cleaned over the course of three days. Marriott, you can do better with this property.
- Official Description (provided by the hotel):
- Our hotel in Downtown New Orleans offers deluxe French Quarter accommodations near Bourbon Street, New Orleans Arena, and the Louisiana Superdome. The Bistro at our downtown New Orleans hotel offers healthy choices, a variety of breakfast and dinner options, an evening bar, and Starbucks coffee. ... more less
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- Also Known As:
- Courtyard New Orleans St. Charles Hotel New Orleans
- New Orleans Courtyard