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“Basic Budget Hotel” 3 of 5 stars
Review of Hampton Inn & Suites Convention Center

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Hampton Inn & Suites Convention Center
3.0 of 5 Hotel   |   1201 Convention Center Boulevard, New Orleans, LA 70130   |  
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Double HHonors Points
Ranked #15 of 154 Hotels in New Orleans
Melbourne, Australia
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
22 helpful votes 22 helpful votes
“Basic Budget Hotel”
3 of 5 stars Reviewed October 21, 2013 via mobile

This hotel is a basic budget hotel. I fail to see how it can have a 5 star rating. The breakfast, whilst complimentary, is awful so you really need to go out of the hotel for all meals, which can be inconvenient at times. The rooms are ok but somewhat dated and all the trims are cheap - paper cups, plastic shower head with mouldy shower curtain, shampoo that does not work (not sure how they managed this one), dodgy air con that either freezes or melts you etc. The staff is mixed with a couple of very friendly and helpful staff and a couple of rude, unpleasant and unhelpful staff.

The hotel is ideally located for the convention centre but not convenient for the centre of town. This hotel is well suited to the budget traveller who only wants a bed, tv and shower. If you are after a proper hotel experience you should try the Hilton Riverside which is a real 5 star.

Stayed October 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlene M, General Manager at Hampton Inn & Suites Convention Center, responded to this review, October 22, 2013
Thank you for taking the time to leave us a review of your recent stay. I am sorry to hear that you did not enjoy your stay and feel our ratings do not coincide with your experience. We are looking into the room you stayed in to ensure all amenities are up-to-date and in proper working condition. – Charlene Martinez, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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796 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Green Brook, New Jersey
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 13, 2013

I had the opportunity to stay here for a 5 day conference in June 2013. The entire staff was very accommodating especially Darrell Jontera , who repeatedly went out of his way to make this stay an enjoyable one.
I highly recommend this hotel for anyone with a meeting at the convention center

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 12, 2013

Really good place. You have to go at Rio Mar.
If you want a burger just go to Dino's.


A must go is Mila, fabulous restaurant beside the renaissance.


I spent one week in NOLA and I really enjoy it.



Thanks

P

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bakersfield, California
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 7, 2013

This is the second year my wife and I have stayed at the Hampton Inn Convention Center the last 2 years as I attended conferences at the Convention Center. The hotel staff is friendly and helpful from the front desk & bell staff to the housekeeping personnel to the concierge. The free internet is great. The free breakfast offers many choices and is re-stocked continuously. The hotel has a bar that is quiet and friendly. Rooms are clean and spacious.
This hotel is extremely convenient for attendance at convention center events. It is close to public transportation and many nice restaurants are within a short walk.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ridgewood NJ
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 7, 2013

I have stayed at the Hampton Inn Convention Center over 8 times mainly for Business and found that they are Helpful, Efficient and Customer Centered even if an issue is Raised that needs some attention.The Complimentary Breakfast is excellent and Open for Guests at
6 AM- Coffee even earlier.the Historic Building is unique and I have Stayed in both the
More Modern and also the Older Warehouse Converted High Ceiling Larger rooms.
It works/Its convenient/Pool is in the center of a Private courtyard quiet sitting area.
If you doing a Conference session at the Convention center across the Street- its a big Plus to walk over and from the center on Breaks for Smaller Meetings at the Hampton.
Great Staff./The trend I have seen is they all work hard to please the visitors.give it a try for your first stay- its all a short walk or Cab to the french Quarter or Museums/Sites.Rverwalk is across the Street and close to the Cruise Terminals on the Berths adjacent to the RiverWalk.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
College Station, Texas
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed October 5, 2013

Stayed in the older section of the hotel - it was a two room large suite, 37 square meter area and a full kitchen. High ceiling (15') - nice and enjoyable. 10 minutes walk to the ferry crossing and the riverside area. 1 minute from the convention center. 15 minutes walk to the French Quarter area.

Room Tip: I selected Room # 218. Select from the older wing - i believe that has bigger rooms and higher ceili...
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  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloucester, United Kingdom
Senior Contributor
34 reviews 34 reviews
20 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 5, 2013

I generally like Hampton Inns and this particular franchise. Internet availability without extra charge and the included breakfast are real plusses and I find that the chain tries hard, although it could be argued that the value for money quotient has slipped over the years. The staff mostly tried to be helpful and friendly but I suspect they have developed a front desk problem.

When we checked in, the reservation for one of our party had been mislaid & there were some anxious moments while the front desk guy (who was trying hard) found him an alternative. So far so OK, but then when I went up to my room I found that it was already occupied. After beating a hasty retreat, I was further concerned by the attitude of the front desk person, who didn't seem as concerned as I would have expected. I got the sense that this was a not unprecedented event.

I had another occasion to interact with the front desk on a booking issue and found that individual barely competent. They need to look at aspects of this operation as we also had some problems with housekeeping (incidentals not being replaced).

This is not a bad hotel, the upgrades they implemented a few years back are still looking good and it has a good foyer and a (generally) friendly staff. I was also impressed to see the attention that was being paid to the effectiveness of the breakfast delivery.

Internet service was spotty and unreliable, which was a disappointment.

Stayed October 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Convention Center

Address: 1201 Convention Center Boulevard, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in New Orleans
#12 Romantic Hotel in New Orleans
#14 Family Hotel in New Orleans
#14 Best Value Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hampton Inn & Suites Convention Center 3*
Number of rooms: 288
Official Description (provided by the hotel):
The Hampton Inn & Suites New Orleans Convention Center is one exceptionally surprising choice! The Hotel opened in March of 2000 and is located directly across the street from Hall E of the Ernest N. Morial Convention Center and minutes from the French Quarter. The hotel features a beautiful renovation of a 1900’s classic New Orleans warehouse, and all efforts have been made to showcase and preserve the original materials of the building, including the hardwood floors, hand-hewed beams, exposed bricks and the unique tower section. In the evenings, guests can enjoy the charm of the building in our Warehouse Bar or relax by the newly renovated pool courtyard.The Hotel offers a complimentary On the Run hot breakfast buffet, high-speed Wi-Fi, complimentary access to the Business Center and Fitness Center, Clean & Fresh bedding, flat screen televisions, microwave and mini-fridge in all standard guest rooms and full kitchens in all suite guestrooms. The Hotel is 100% non-smoking. Valet parking is available for an additional fee. ... more   less 
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Also Known As:
Hampton Inn And Suites Convention Center
Hampton Inn & Hotel New Orleans
Hampton Inn New Orleans
New Orleans Hampton Inn

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