This hotel is a basic budget hotel. I fail to see how it can have a 5 star rating. The breakfast, whilst complimentary, is awful so you really need to go out of the hotel for all meals, which can be inconvenient at times. The rooms are ok but somewhat dated and all the trims are cheap - paper cups, plastic shower head with mouldy shower curtain, shampoo that does not work (not sure how they managed this one), dodgy air con that either freezes or melts you etc. The staff is mixed with a couple of very friendly and helpful staff and a couple of rude, unpleasant and unhelpful staff.
The hotel is ideally located for the convention centre but not convenient for the centre of town. This hotel is well suited to the budget traveller who only wants a bed, tv and shower. If you are after a proper hotel experience you should try the Hilton Riverside which is a real 5 star.