Great experience from the time we arrived. The valet was very pleasant. The registration process moved very quickly. We did have to call down after 35 min. of waiting on our luggage. The valet stand is on the 1st floor and then you take the elevators to the 3rd floor to register. You do need to have your elevator key with you in order to use the elevator. The hotel is across from McDonalds, and down the street from an I-Hop, so no need to eat in the hotel unless you want to splurge. If you get a chance, check out the public restrooms in the 3rd floor lobby. Beautiful décor. Plenty of chairs in the public spaces to sit, relax and read. Our room had some paint chipping (719), and it was facing Canal Street with quite a bit of emergency traffic through the day.