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“Very good place, but don't pay too much” 4 of 5 stars
Review of The Ritz-Carlton, New Orleans

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The Ritz-Carlton, New Orleans
4.5 of 5 Hotel   |   921 Canal Street, New Orleans, LA 70112 (Central Business District)   |  
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Hotel amenities
Special Offer
Complimentary Breakfast
Ranked #30 of 155 Hotels in New Orleans
Certificate of Excellence
Houston, Texas
Level Contributor
60 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
“Very good place, but don't pay too much”
4 of 5 stars Reviewed March 3, 2013

We have stayed at several Ritz Carlton properties around the world. Though I can't say this place is bad (in fact, the staff was extremely warm, friendly, and helpful), the overall feel of this property is that they cannot possibly make this a world class luxury hotel one block from Bourbon Street. The rooms were fine with the highlight being the bathrooms - white marble, completely renovated, excellent. We were able to find a discounted rate; if the rate was a bit higher, I'd have to look elsewhere (as there are many other very good properties within walking distance). However, the location of this Ritz is fantastic (right on Canal, one block from Bourbon, walking distance to everything you could want in the French Quarter & CBD). The lobby and bar on the 3rd floor (versus the 1st) is a nice feature of this hotel - people cannot just walk in so easily from Canal. Overall, we'd stay again if we can find a good rate, but would not pay Ritz prices at this property.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,664 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (353)
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English first
Las Vegas, Nevada
Level Contributor
53 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed February 27, 2013

So great stay here at the ritz Carlton , New Orleans is a crazy place for a great time , staff were very nice and very friendly after coming off of bourbon street it was great to come back to somewhere quite to sleep and rest up , would stay again for sure :-))

Room Tip: All the rooms we looked at we're nice and clean
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  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Memphis, Tennessee
Level Contributor
92 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed February 26, 2013

It's pretty pricey, but if you can swing the cost, the luxury and service provided by the Ritz Carlton is hard to beat. We stayed for a long weekend at this property on Canal Street in New Orleans and everything about it was wonderful. It is in a historic building, the old Maison Blanche department store, but other than the outside being obviously a handsome older facade, you'd never know it wasn't built to be a hotel. Lovely, generous room layout and great beds, but what sets it apart is the service. In addition to the prompt and thorough clean-up every morning, you have to nightly turn down, in which not only is the bed readied for you and soothing music turned on, but also the bathroom is tidied up and fresh towels provided. And someone to assist with every entrance and exit, every bag, every need. It doesn't get any better than this.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Andover, Massachusetts
Level Contributor
201 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
4 of 5 stars Reviewed February 25, 2013

One of many hotels in renovated department stores on Canal St. Service is excellent. Reception is on the third floor, which actually is a good security feature- drunks can't stumble directly into the lobby from the street. Fitness center is very good, and the lobby and courtyard have nice areas to sit. Didn't eat here, or use the lounge- this is New Orleans! Recommend this hotel if you want top notch service and a very nice room. We got a good deal, and I wouldn't do it otherwise.

Room Tip: Something on the courtyard is preferable.
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bordeaux
Level Contributor
40 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed February 23, 2013

I have stayed in several Ritz Carlton's and this one was ok. May be simply because its NOLA party capital. There were three weddings while we were here which adds to the mediocracy. The service was great however, concierge knowledgeable and spa staff wonderful. I would stay here again but perhaps not during wedding season.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Morristown, New Jersey
Level Contributor
117 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
5 of 5 stars Reviewed February 21, 2013

This is a GREAT hotel. It is not the most charming neighborhood (Canal Street), but only a minute or two from Bourbon, Royal, and Chartres, and all the restaurants that they offer. The streetcar stops out front, the Harrah's is just a 5 minute walk down the street, and there is plentiful shopping right outside. The rooms are wonderful, the service absolutely outstanding, the restaurant and lounge are first rate (very busy on weekends with the wealthy 20-30 crowd), immaculate bath, beautiful courtyard, lobbies....very very nice.

Room Tip: Upper floor rear rooms have a great view of the french quarter
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Level Contributor
52 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed February 20, 2013 via mobile

The hotel common areas were very elegant, the staff was very friendly and helpful, and the location is great for a tourist. However there were too many other (admittedly small) issues during our stay that prohibit me for giving this hotel a better ranking (considering the name and price). Some examples: we caked maintenance up twice during our stay for bothersome issues, the hot water would randomly decide not to work (I took two cold showers while there), the rooms were jut OK in terms of decor and comfort, some if the facilities in the spa downstairs weren't working right when I was there.

Stayed January 2013, traveled on business
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Additional Information about The Ritz-Carlton, New Orleans

Address: 921 Canal Street, New Orleans, LA 70112
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotel in New Orleans
#15 Business Hotel in New Orleans
#26 Romantic Hotel in New Orleans
#28 Family Hotel in New Orleans
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Ritz-Carlton, New Orleans 4.5*
Number of rooms: 452
Official Description (provided by the hotel):
Closed due to damage from Hurricane Katrina until December, 2006. ... more   less 
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Also Known As:
The Ritz-Carlton New Orleans Hotel New Orleans
New Orleans Ritz Carlton
Ritz New Orleans
Ritz Carlton New Orleans

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