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The Ritz-Carlton New Orleans: Traveler Reviews

4.5 of 5
921 Canal Street, New Orleans, LA 70112 (Central Business District)
Hotel amenities
The Ritz-Carlton New Orleans
Ranked #18 of 150 hotels in New Orleans
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922 reviews from our community

Traveler rating
    484
    234
    105
    68
    31
See reviews for
Families
116
 
Couples
321
 
Solo
35
 
Business
211
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
kaplan, Louisiana, USA
Contributor
13 reviews 13 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Great Place”
5 of 5 stars Reviewed November 21, 2012

It screamed New Oleans from the time you drive up. Staff is very friendly and helpful, doing everything they can to make you feel special. Room was huge. Living room felt like home. Bedroom was very pleasant and comfortable. Had 2 bathrooms and main had a stand alone shower along with tub/shower seperate. The entire stay was a wonderful experience. I have stayed plenty of times in New Orleans and this one was the nicest by far. Also had a bar, restaurant, and courtyard that had plenty of space for you to unwind. Great stay!!

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senatobia, MS
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Rebels at The Ritz”
5 of 5 stars Reviewed November 20, 2012

We stayed at The Ritz in New Orleans on November 16 and 17, 2012. 5 pledge brothers met to attend the Ole Miss vs LSU football game in Baton Rouge. We pledged together at Ole Miss over 30 years ago and this trip is the one time we all get together at the same time. The staff at the Ritz was very nice from the maid service, the bellmen, the front desk staff to the valet parking attendants. The price was reasonable and we had a great view looking down on Canal Street. The only downside is the wireless service is spotty and they charge about $13 or $14 per day. All in all, the trip was wonderful and the hotel staff helped make it a very enjoyable trip.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Polk, Louisiana
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
“Largest rooms of any Ritz Carlton!”
4 of 5 stars Reviewed November 19, 2012

I've stayed at this hotel just about every time we've been to N.O. The only exceptions have been when they are fully booked or when I have free stays at the Harrah's N.O. Even still, Ritz Carlton New Orleans is my favorite hotel in New Orleans. Here's the good and not so good(which are very few): The location is excellent, especially if you frequent the Bourbon St area. It is literally a 2 minute walk. The rooms are amazingly large for an upscale hotel. (I find that the hotels in the south usually are) The standard rooms are sufficient, at about 400-450 sq ft. The times when we have splurged for a suite, I was amazed at how big it was. The suite was almost 800 sq ft!!! I thought it was the Presidents suite. It had a powder room, a full living room, and an extra bathroom. The hotel not only exceeds the Ritz Carlton standard on appearance, you actually feel you are in New Orleans without even leaving the hotel. They have tea time which may be enjoyed in the courtyard area. The food is also quite representative on the N.O. cuisine. The only reason I did not give the hotel 5 star rating is because the service could be improved upon a bit. Most of the staff are very courteous, but a couple seemed to have a little attitude as if you were disturbing them. It wasn't bad enough to complain to management and I just chalked it up to perhaps they were having a bad day. However, but I feel that when one is paying that amount of money, all employees should be trained to be mindful of the way they come off to customers. All in all, I will definitely stay again and I recommend the hotel. Also, the bell and valet staff are excellent and are so helpful. They even have a car service to take you to any location in the area if you arrived without a car.

  • Stayed December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, PA
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
Reviews in 13 cities Reviews in 13 cities
57 helpful votes 57 helpful votes
“Good hotel that needs to improve wifi”
4 of 5 stars Reviewed November 18, 2012

I stayed at the Ritz Carlton in New Orleans from November 5th through November 7th for a business conference. The room was large, clean, comfortable and quiet. The hotel itself is about 4 blocks from Bourbon Street and a 15-20 minute walk to the French Quarter, a bit out of the way as compared to some other hotels in the City. The conference room facilities were located on the 2nd floor without windows, but the rooms were fine and the food very good for a conference. The biggest downside of my stay was the wireless internet connection in the room. It was unreliable in staying connected, dropping my connection many different times. The signal was also very weak in the room. This is very disappointing for a business traveler who needs access to work networks and email. For 2012, wireless internet should not be an issue.

Stayed November 2012, traveled on business
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Lilburn, Georgia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
“Putting on the Ritz”
5 of 5 stars Reviewed November 16, 2012

We celebrated our 14th anniversary at The Ritz Carlton in New Orleans. The hotels location is fantastic. We took advantage of the Club Level which is actually a remodel attached hotel to the Ritz. It is very exclusive and the hospitality goes beyond belief. They serve a great breakfast, lunch snacks, dinner Hors D'Oeuvres, and liqueur. 2 blocks from Bourbon gives you the right distance not to be disturbed and sits on Canal street in the heart of the city.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
Ask W0rldtraveler2012 about The Ritz-Carlton New Orleans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton New Orleans

Also Known As:
The Ritz-Carlton New Orleans Hotel New Orleans
The Ritz-Carlton New Orleans Hotel
New Orleans Ritz Carlton
Ritz New Orleans
Ritz Carlton New Orleans
Ritz-Carlton New Orleans
New Orleans Ritz
New Orleans Ritz-Carlton
Address: 921 Canal Street, New Orleans, LA 70112
Region: United States > Louisiana > New Orleans > Central Business District
Amenities:
Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotels in New Orleans
#8 Romantic Hotels in New Orleans
#9 Luxury Hotels in New Orleans
#31 Family Hotels in New Orleans
Price Range: $$$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Closed due to damage from Hurricane Katrina until December, 2006. ... more   less 
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The Ritz-Carlton New Orleans
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