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“Putting on the Ritz” 5 of 5 stars
Review of The Ritz-Carlton, New Orleans

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The Ritz-Carlton, New Orleans
4.5 of 5 Hotel   |   921 Canal Street, New Orleans, LA 70112 (Central Business District)   |  
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Hotel amenities
Special Offer
Complimentary Breakfast
Ranked #31 of 155 Hotels in New Orleans
Certificate of Excellence
Lilburn, Georgia
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
“Putting on the Ritz”
5 of 5 stars Reviewed November 16, 2012

We celebrated our 14th anniversary at The Ritz Carlton in New Orleans. The hotels location is fantastic. We took advantage of the Club Level which is actually a remodel attached hotel to the Ritz. It is very exclusive and the hospitality goes beyond belief. They serve a great breakfast, lunch snacks, dinner Hors D'Oeuvres, and liqueur. 2 blocks from Bourbon gives you the right distance not to be disturbed and sits on Canal street in the heart of the city.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,589 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (336)
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English first
McDonough, GA
Top Contributor
65 reviews 65 reviews
24 hotel reviews
Reviews in 19 cities Reviews in 19 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed November 16, 2012

I traveled with several other couples during the weekend of Nov 9 -12. I think my review will be on par with most travelers to this hotel. The customer service is excellent. They were constantly checking to see if there was anything they could do to make your stay better. We stayed on club level we had a wonderful hot breakfast every morning that we had until 11 to enjoy. I've stayed at other hotels with club level service and they required that you keep all food & drinks in the club room area but not here - so if you wanted to grab some breakfast or light lunch and take it back to your room it was no problem. This hotel is located 1 1/2 blocks from Bourbon Street - so you have access to the party area without having to be exposed at all times. I will have to agree with others that the elevator situations can be very confusing- it took 3 sets of elevators to get to our room - but after a while you just get use to it. The final issue that I had with the room is the walls are paper thin. One couple traveling with us could hear the entire conversation of their neighbors on one side and a baby crying on the other. We even had security come to our room one night when all of our traveling crew met in our room.

Room Tip: Splurge for the club level
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mobile, Alabama
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed November 15, 2012

The dirty little secret about expensive hotels: they nickle and dime you. If you want to stay in an expensive hotel room because you think you'll get pampered, this isn't the place. Yes, the room is nice, the bed is comfortable, customer service while you're there is good, but don't think you'll receive some of the basic amenities you take for granted at your average hotel such as having breakfast included, free wifi or a coffee maker in the room. Do yourself a favor stay at the Hampton Inn two blocks away for a hundred bucks. You'll receive the same customer service and quality hotel for a fraction of the price.

Good luck to you if you stay and leave something in the room. They won't even call me back after two attempts.

  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Dallas, Texas
Senior Contributor
48 reviews 48 reviews
27 hotel reviews
Reviews in 30 cities Reviews in 30 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed November 14, 2012

This is a wonderful hotel. The staff is outstanding and very helpful. The proeprty is on Canal Street and has a back door entrance to the French Quarter. Apparently i need to add additonal characters to the review so it will publish. I am short of nice things to say so i hope this is enough.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Top Contributor
193 reviews 193 reviews
48 hotel reviews
Reviews in 53 cities Reviews in 53 cities
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed November 14, 2012

We stayed here for our first night on a 3 night vacation in NOLA. I was so looking forward to our first night at the Ritz. It's been a good two years since our last stay at a Ritz property and I was curious as to how they compare to the Four Seasons Hotels we love.

Would also like to disclose that we booked through AMEX Platinum Fine Hotels. This should give us a room upgrade if available, early check in and late check out as well as breakfast and hotel dining credit.

We arrived and were welcomed by a very nice front desk person. She acknolwledged our AMEX Platinum reservation and informed us that sadly they couldn't upgrade us today due to the hotel being at 100% occupancy. No problem. She then told us she was giving us one of, "her favorite rooms facing the courtyard.

We go up to the room without a bell man. Open the door to find an old, dirty, white, college dorm type refridgerator in the room. Also, found some waters, a couple of chocolates from the Ritz given at nighttime and a large pile of clean towels at the entrance.

Looked to us like either someone had quickly left the room and it was never completely cleared for us, the new guests or...housekeeping wasn't doing their job.

Called downstairs and complained. It took 25 minutes for Housecleaning to come and tend to the room. They were very nice, very apologetic for our expereince thus far. Treated us to a glass of wine and beer at dinner.

We were paying $550/night and honestly, even though New Orleans was packed the Ritz is the Ritz and offers a level of service that we have come to expect. This was less than a perfect Ritz experience.

Breakfast was excellent. M Bistro was excellent. Hotel was nice but not perfect.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed November 14, 2012

Stayed here for a convention and was veryt impressed with the service and decor of the hotel.

Having stayed at a few Ritz Carlton hotels in the past, this one had the nicest ambiance and atmosphere. The lounge bar area was a very relaxing place to sit and relax in the evening with subdued lighting and very attentive staff.

The area immediately surround the hotel did not seem the best and I didn't feel 100% easy about walking to the local pharmacy. That said, the hotel made up for it!

  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new york
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 14, 2012

The most oft heard phrase from the staff was "I'm sorry that happened". It's a nice hotel with lots of "leaks" and the staff is there to patch and plug them up as they surface. For example, on more than one occassion, there was NOBODY at the front desk. One time I used the front desk phone to call the operator to relay that there was no staff present. Still waited about 2 minutes (the lady behind me kept asking in a whiny annoyed voice "did you talk to anyone?" "Is anyone coming?" over and over.) Then suddenly 3 people came out of random doors as if they all were informed simultaneously. Another example, TV didn't work upon arrival. Had to call to have someone fix it. Another, there is no coffee machine in the rooms. One has to ask for a coffee machine box to be brought up. cream/milk has to also be requested. I did both. The milk arrived via room service. But the coffee machine never made it. Had to call back about it and received a free coffee from the lobby coffee stand. Yet another, no bath towels one evening after the room was made. as a result, was late to a dinner meeting because I couldn't get ready in a timely fashion.

Fip side: whenever complaints were made regarding the above mishaps, the response was always "i'm sorry that happened" and then the matter was always corrected without attitude. However, there were so many of these, that it became annoying.

The gym is very, very nice. The spa seems lovely. Nice clean rooms. Friendly staff.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, New Orleans

Address: 921 Canal Street, New Orleans, LA 70112
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in New Orleans
#11 Luxury Hotel in New Orleans
#16 Business Hotel in New Orleans
#24 Romantic Hotel in New Orleans
#25 Family Hotel in New Orleans
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Ritz-Carlton, New Orleans 4.5*
Number of rooms: 452
Official Description (provided by the hotel):
Closed due to damage from Hurricane Katrina until December, 2006. ... more   less 
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Also Known As:
The Ritz-Carlton New Orleans Hotel New Orleans
New Orleans Ritz Carlton
Ritz New Orleans
Ritz Carlton New Orleans

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