I traveled with several other couples during the weekend of Nov 9 -12. I think my review will be on par with most travelers to this hotel. The customer service is excellent. They were constantly checking to see if there was anything they could do to make your stay better. We stayed on club level we had a wonderful hot breakfast every morning that we had until 11 to enjoy. I've stayed at other hotels with club level service and they required that you keep all food & drinks in the club room area but not here - so if you wanted to grab some breakfast or light lunch and take it back to your room it was no problem. This hotel is located 1 1/2 blocks from Bourbon Street - so you have access to the party area without having to be exposed at all times. I will have to agree with others that the elevator situations can be very confusing- it took 3 sets of elevators to get to our room - but after a while you just get use to it. The final issue that I had with the room is the walls are paper thin. One couple traveling with us could hear the entire conversation of their neighbors on one side and a baby crying on the other. We even had security come to our room one night when all of our traveling crew met in our room.

The dirty little secret about expensive hotels: they nickle and dime you. If you want to stay in an expensive hotel room because you think you'll get pampered, this isn't the place. Yes, the room is nice, the bed is comfortable, customer service while you're there is good, but don't think you'll receive some of the basic amenities you take for granted at your average hotel such as having breakfast included, free wifi or a coffee maker in the room. Do yourself a favor stay at the Hampton Inn two blocks away for a hundred bucks. You'll receive the same customer service and quality hotel for a fraction of the price.

Good luck to you if you stay and leave something in the room. They won't even call me back after two attempts.

This is a wonderful hotel. The staff is outstanding and very helpful. The proeprty is on Canal Street and has a back door entrance to the French Quarter. Apparently i need to add additonal characters to the review so it will publish. I am short of nice things to say so i hope this is enough.

We stayed here for our first night on a 3 night vacation in NOLA. I was so looking forward to our first night at the Ritz. It's been a good two years since our last stay at a Ritz property and I was curious as to how they compare to the Four Seasons Hotels we love.

Would also like to disclose that we booked through AMEX Platinum Fine Hotels. This should give us a room upgrade if available, early check in and late check out as well as breakfast and hotel dining credit.

We arrived and were welcomed by a very nice front desk person. She acknolwledged our AMEX Platinum reservation and informed us that sadly they couldn't upgrade us today due to the hotel being at 100% occupancy. No problem. She then told us she was giving us one of, "her favorite rooms facing the courtyard.

We go up to the room without a bell man. Open the door to find an old, dirty, white, college dorm type refridgerator in the room. Also, found some waters, a couple of chocolates from the Ritz given at nighttime and a large pile of clean towels at the entrance.

Looked to us like either someone had quickly left the room and it was never completely cleared for us, the new guests or...housekeeping wasn't doing their job.

Called downstairs and complained. It took 25 minutes for Housecleaning to come and tend to the room. They were very nice, very apologetic for our expereince thus far. Treated us to a glass of wine and beer at dinner.

We were paying $550/night and honestly, even though New Orleans was packed the Ritz is the Ritz and offers a level of service that we have come to expect. This was less than a perfect Ritz experience.

Breakfast was excellent. M Bistro was excellent. Hotel was nice but not perfect.