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“Excellent reviews??” 2 of 5 stars
Review of Historic Streetcar Inn

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Historic Streetcar Inn
2.0 of 5 Hotel   |   1509 St. Charles Ave., New Orleans, LA 70130 (Formerly Avenue Garden Hotel) (Lower Garden District)   |  
Hotel amenities
Ranked #110 of 153 Hotels in New Orleans
New Orleans, LA
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Excellent reviews??”
2 of 5 stars Reviewed December 7, 2012

We followed all the excellent reviews on this "hotel" and were really disappointed. Although the property had lots of potential, this property is clearly lacking and in desperate need of major repairs. We were running late for an event, so didn't have time to change rooms or hotels, otherwise I would have never stayed. The room had major water stains on the ceiling, wallpaper coming apart and hanging at several seams, the carpet was filthy, fan in bathroom was broke, the ceiling fans in the hall were connected with extension cords hanging off the ceilings and wall and seemed extremely unsafe, and parking was a major issue with us. The staff were friendly and lobby where we ate breakfast was clean. Bagels, toast, and cake were available with coffee, tea, and OJ. This place has so much potential I can't even begin to explain it, but use caution...this is absolutely not a 5 start hotel.

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AvenueGM1509, General Manager at Historic Streetcar Inn, responded to this review, February 22, 2013
Thank you for staying with us and thank you so much for your feedback.

Please accept my sincere apologies that your experience was less that top notch. Any feedback we receive helps to make us better.

I would love to have you come back and give us another chance to prove that this is not usual for our hotel. Do not hesitate to contact me directly at gm@avenuegardenhotel.com or 504-521-8000 if you might reconsider staying with us again in the future so I can ensure you a more comfortable stay.

Warm regards,

Richard Gillespie
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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357 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Lancaster, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 15, 2012

I will be using this hotel again. It is well situated on St Charles Avenue in the Garden District. The street car and the bus give easy and inexpensive access to Canal Street and the other way into the Garden District. The rooms are well appointed and services. I had a very comfortable bed and slept well. The staff are friendly and helpful.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon, United States
Contributor
17 reviews 17 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 13, 2012

We just returned from New Orleans and stayed 5 nights in the Avenue Garden Hotel. We feel like we've just been adopted and have a new home away from home. The staff was incredible and fun. The room was clean and stocked well every day. We had great advice on where to go and things to do. They were right on the trolley line and it was convenient for the Garden District or the French Quarter.

Lydia, Ora, Mimi and Melissa were great to us and treated us like family. We will go back and stay right there! It's like being in a large B&B.

Room Tip: There were 3 of us having a "girls" vacation and the room on level 3 had 3 beds for each o...
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 12, 2012

What a pretty and inexpensive place to stay in NOLA. The cons: nice hotel, very pretty and well maintained; however, like most places in NOLA the house is old so you will have some creaky and uneven floors, a bit of an older look, and maybe not all the super modern conveniences. If that is important to you, then go stay at the Marriott. If you are looking for a cross between a b&B and a hotel, then this is for you. The MAJOR disadvantage to this hotel is that they often want a non-refundable 100% deposit when you book- so you need to be sure your trip is on and that this is where you want to stay. The breakfast is bread/continental only. The pros: Excellent value, with a lot of good restaurants around. It is right on St. Charles close to downtown- in between the Garden District and downtown. The streetcar does run right in front of it, though it is closed through there for repairs. This is a great place to stay for Loyola or Tulane parents- just save a room for me! I have stayed here three times and did have some noise from trash collection the first time, but the other two times were fine and one night we slept with our balcony door open, facing St. Charles, and it was not noisy.

Room Tip: Make sure that this is where you want to stay and that your trip is definitely on-they will want ful...
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bozeman, Montana
Top Contributor
120 reviews 120 reviews
29 hotel reviews
Reviews in 43 cities Reviews in 43 cities
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed October 25, 2012

We paid $119/night for a small room, which is not bad for NOLA. However, the room was not clean, the bed was not too comfy, it was loud nightly until 4 a.m. I wish we would have paid a little more to stay somewhere else.

I wanted to be on the St Charles Streetcar line between the quarter & garden district.... unfortunately the street car is under construction. We were not told that before booking. The hotels website fails to mention this as well.

Or, if the hotel would clean the carpets, paint, clean mildew off showers/curtains, and otherwise clean the place up a little, it could be a nice place. It is not currently worth what we paid.

Room Tip: Ask for quite room & make sure the streetcar is running.
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  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, Alabama
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 8, 2012

The Garden Avenue Hotel feels like you are visiting a relative without the awkward dinner conversation. It is older and has some wear but my daughter and I felt very safe and comfortable staying there during our weekend trip to New Orleans. The staff is friendly and very helpful with suggestions for self guided tours etc. We will stay again.

Room Tip: We stayed in an upstairs room and it was very quiet except when the garbage trucks empty the dumpste...
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Addis, Louisiana
Senior Contributor
22 reviews 22 reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 29, 2012

Not exactly a Bed and Breakfast, but not quite a Boutique Hotel..... Somewhere in between. I will say this..... For the price, the location, and helpfullness of the staff......... YOU CAN'T FIND A BETTER DEAL!!!! The staff are SO NICE and sweet. They gave us restaurant recommendations, ideas for what to do, and even offered to setup any tours we would like to have taken!!! I just can't say enough about the staff. This is not a large hotel, but a nice, quaint place to stay while staying in New Orleans. My wife and I loved it,.... we will be back. That's a promise.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Historic Streetcar Inn

Address: 1509 St. Charles Ave., New Orleans, LA 70130 (Formerly Avenue Garden Hotel)
Location: United States > Louisiana > New Orleans > Lower Garden District
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #110 of 153 Hotels in New Orleans
Price Range (Based on Average Rates): $
Hotel Class:2 star — Historic Streetcar Inn 2*
Official Description (provided by the hotel):
Historic Streetcar Inn (formerly the Avenue Garden Hotel) is located on the historic St. Charles Avenue Streetcar line. Step out of the hotel's front door and walk out to the car stop, which is located just in front of the hotel. The French Quarter and Downtown are only minutes away via the streetcar, which drops you off at Canal and Bourbon Street! Travel in the opposite direction and go back in time as you take in the majesty of St. Charles Avenue's mansions. ... more   less 
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Also Known As:
Avenue Garden New Orleans
Hotel Avenue Garden

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