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“Location, convenience and cleanliness” 5 of 5 stars
Review of Inn on Ursulines

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Inn on Ursulines
2.5 of 5 Hotel   |   708 Ursulines, New Orleans, LA 70116   |  
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Ranked #20 of 154 Hotels in New Orleans
Miami, Florida
Top Contributor
80 reviews 80 reviews
30 hotel reviews
Reviews in 32 cities Reviews in 32 cities
42 helpful votes 42 helpful votes
“Location, convenience and cleanliness”
5 of 5 stars Reviewed June 29, 2014

Between Bourbon St and Royal St and just far enough from the epicenter of it all. You can be in the middle of the party of Bourbon and within 5 minutes can be in the safety and quietness of your room. Not a bad deal. The Inn claims to have been renovated recently and it shows. My (small) room was just right for what I needed (a place to crash at night in between business meetings). Convenient to the trolly line and to Cafe DoMont. I stayed for 4 nights and didn't need help from the staff, other than the daily cleaning,

Room Tip: I stayed in a room upstairs facing the inner court. If you want quiet and out of the way of others...
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  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marianne P, Manager at Inn on Ursulines, responded to this review, July 1, 2014
We are so pleased to hear you found our location to be so ideal and your guest room to be so clean and newly renovated. It sounds like the Inn on Ursulines was everything you were looking for during your four days in New Orleans for business. We appreciate your kind remarks and hope to have you back again upon your next visit to New Orleans!
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117 reviews from our community

Traveler rating
    68
    40
    6
    3
    0
See reviews for
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Houston, Texas
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed June 23, 2014

The staff is extremely nice and did everything they could to fix the problems but I believe their maintenance crew failed them. The water in the shower was warm at best and the room was never cool. The room is nice and the door stepped out onto the street which might be the reason the a/c in the room could never cool the room to a comfortable temp. The bathroom is nice with a shower and tub but the showers were always warm or cold. The staff said the maintenance crew looked at the hot water heater and nothing was wrong. Parking is $20 a day and about 4 blocks away. No valet so you need to make the trek, thankfully it didn't rain.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marianne P, Manager at Inn on Ursulines, responded to this review, July 1, 2014
Thank you for your feedback regarding your recent stay with us. We sincerely apologize for the issues you encountered during your recent stay with us and have recently replaced one of our hot water heaters as well as checked all of the A/C's in our guest rooms to ensure they are cooling sufficiently. We would love the opportunity to make it up to you with a future stay at any of our French Quarter Guest Houses properties as we are sure your next stay with us would be nothing short of excellent.
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Chicago
1 review
3 of 5 stars Reviewed June 23, 2014

My husband and I stayed here for three days. Upon arrival in this room after a 14 hour drive, I was very much looking forward to a bath. To my surprise the water ran cold. I thought it was a fluke, so I washed up with cold water, and reserved to shower later. Needless to say, the water never ran warm. We called the front desk three times and were told to let it run. When we said we had, they said they would let their maintenance know. The next day they said the same thing. The day after that, they said there's nothing wrong. I was flabbergasted. We still had no hot water. Three days of cold showers made for an annoying experience. Upon check out, I was asked if the hot water ever worked, and when I said no, I got a "oh sorry bout that." The location and maid service at this hotel is good, but if you like showers above 60 degrees, or good customer service, don't stay here. P.s. after looking at reviews upon returning home, I found out I was not the only one who had this problem in room 4. It's a wonder the front desk was so astonished by this situation. This room should be out of commision until this issue is fixed!

  • Stayed June 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Marianne P, Manager at Inn on Ursulines, responded to this review, July 1, 2014
We are so very sorry to hear about your recent issues with our hot water heater during your stay with us and have since replaced the hot water heater for that section of the hotel. We would love to make it up to you with a future stay at any of our French Quarter Guest Houses properties on us. We hope to hear back from you as we are sure your next stay with us will be nothing short of spectacular.
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Savannah, Georgia
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 15, 2014

We stayed here the first week of June 2014, my partner and I had a room-13, along with our group of friends--we ended up having 12 of the 15 rooms. Our stay lasted 6 days and the staff was the most accomodating! Not to mention being in the middle of the French Quarter, you have the air of history all around you from this beautiful Inn.....
WE WILL BE BACK!!!!!

Room Tip: ALL the rooms have unique charm
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marianne P, Manager at Inn on Ursulines, responded to this review, July 1, 2014
We are so pleased to read that you and your group enjoyed your six day stay with us and our staff was so accommodating during that time! We truly appreciate your compliments and look forward to having you back again at any of our French Quarter Guest Houses properties!
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Fresno, California
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 11, 2014

I really wish there was a .25, .50, .75 options while reviewing because our room was close to perfect. The reason I gave the 4 instead of the 5 was some issues with the water / bath tub. We stayed for 4 nights / 5 days in room 1. The room was a little smaller than most hotels but we knew that prior to booking - it suited all of our needs and had a lot of character. Our room was on the street and for the most part was pretty quite. There were a few extremely loud people one night but the front office was nice enough to call the police on them - i'm assuming others had lodged complaints as well. Location wise - it was perfect! Far enough off of Bourbon so we didn't have to deal with the noise / drunks but close enough to Bourbon, Frenchman, Decatur, and Royal to do everything within a couple minutes of a walk. The staff were extremely helpful - from the noise on our first night, to booking a cab for us on our return home, to holding our baggage for 6 hours while we went out on our final day. Overall we really enjoyed our stay at Inn on Ursulines and when we are back in Nola, it will be our first choice on a place to stay.

Pros:

Location
Staff (Very very awesome and willing to go above and beyond)
Value
2 free water bottles in the room (more can be purchased for $1.00/each)
Free kcup coffee (need to go to the office for creamer)
Comfortable room

Cons:

Bathtub was plugged
Water temperature was very random - some times there would be no hot water
No swimming pool - isn't always needed but would have been a nice extra due to how hot it was

Room Tip: Street rooms are easy access both in and out!
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marianne P, Manager at Inn on Ursulines, responded to this review, July 1, 2014
Thank you for taking the time to share your experience with us and others on TripAdvisor. We appreciate your kind remarks and are thrilled to hear the Inn on Ursulines will be your first choice upon your next trip to New Orleans! We apologize for the issue you experienced with your water temperature and have since replaced one of our hot water heaters that services that section of the hotel. We do have a pool at our sister property, the Lamothe House, which all of our French Quarter Guest Houses guests are welcome to use. You should definitely check it out during your next trip! Thank you again for the feedback and we look forward to seeing you again!
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North Miami, Florida
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 5, 2014

Three friends and myself stayed at this hotel for a 2-night stay (May 29th-May 31st). We arrived in New Orleans 8 hours before our check-in time (7:00am), and left the city 9 hours after our check-out time (10:00pm), during which time the FRIENDLY STAFF members were more than willing to keep our bags safe. Every single staff member that I ran into provided city suggestions as well as helpful and informative tips about areas of interest. Location was CONVENIENTLY located between the busy portions of Bourbon St and Frenchman St, in a quieter residential area of the French Quarter. One block away was a convenience store (that sells both liquor and quick food options) as well as a pharmacy. Room had two COMFORTABLE queen beds, which was much better than most hotels that had two double beds. Some of these reviews mention small rooms, but our room was more than accommodating for 4 people... the only thing that was small was the shower, but even as a 5'11" 225lb man it was only a minor set-back. I loved this hotel's unique style of having the rooms on the borders of the outdoor courtyard. It helped us hear when the rain started and stopped. It was a comfortable environment, although having that outside element allows for wildlife and mold to occur, especially since it was raining before we got there and a little while we were there. With that being said, bring sandals and make sure you leave both doors closed and you will not have a problem. The ONLY thing I wish the room had was a refrigerator, however there was a jacuzzi, coffee machine, ice machine, hair dryer, and friendly housekeeping. I would easily stay at this hotel again, GREAT experience, GREAT employees, GREAT location.

  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marianne P, Manager at Inn on Ursulines, responded to this review, July 1, 2014
We are thrilled you found your experience, our employees and our location to be so GREAT, which seems to be the keyword in your review of your recent stay with us! ! We truly appreciate the feedback and look forward to having you back again upon your next trip to New Orleans!
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Canggu, Indonesia
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed June 5, 2014

For low-maintenance travellers, this is a great little place. If you need help, advice and assistance re your visit to New Orleans, probably best to stay in a hotel. There is no room information or locale information. We got an upstairs room with a floor that sloped about 20cm from one side to the other. All part of the charm. One day we hadn't vacated our room before 11am, and housekeeping went home - no clean towels, no serviced room. Very B&B. AC and fan, comfy bed, small shower but great pressure and nice and hot. Would stay again.

  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Inn on Ursulines

Address: 708 Ursulines, New Orleans, LA 70116
Phone Number:
Location: United States > Louisiana > New Orleans
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #20 of 154 Hotels in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Inn on Ursulines 2.5*
Number of rooms: 15
Official Description (provided by the hotel):
Originally constructed in the 1700's, the Inn on Ursulines is one of the oldest structures in the French Quarter. Located between the famed Royal and Bourbon streets, this traditional Creole Cottage was once owned by Marie Laveau, who operated it as a guest house for travelers to the city seeking her services.While the smallest of the French Quarter Guest Houses group of boutique hotels, the Inn on Ursulines, and each of its 15 guest rooms, has been carefully restored to showcase the property's everlasting charm.Engrossed in the property's rich history and architecture are guest rooms providing today's traveler the comfort and modern conveniences expected of a great hotel. Our inviting courtyard is your personal sanctuary from the ongoing thrill that is the New Orleans experience. With both location and comfort, the Inn on Ursulines is the perfect home base for your next authentic French Quarter adventure. ... more   less 
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Also Known As:
Ursuline Guest House Hotel New Orleans

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