The only good thing about this property is the location - right in the middle of french quarter district in the downtown, one of the best locations for walking tours and restaurants.
Rooms are spartan - no refrigerator, no coffee maker etc. The service leaves a lot to be desired. One can go on trying the in-house extension numbers for room service, concierge and house keeping in vain because you won't be able to get through.
The hotel offers free wi-fi but the network didn't reach up-to the 19th floor where I had a room. Incidentally, you have to change elevators if your room happens to be on 19th floor or above because lobby elevators do not go beyond 18th floor.
The worst experience of the stay was during check-in. After having traveled for 24 hours, reached the hotel at 10 am and was informed that the check-in time was 4 pm and the room is not available. Curiously, the check-out time is 11 am and it seems that the house keeping takes full 5 hours to clean and make the room ready for the next guest. Anyway, I was waiting in the lobby for 4 hours while people were coming and getting checked in on a regular basis. Finally, a front desk girl took pity on me and I managed to enter the room.
For the tariff that this hotel charges, there are excellent options available in the vicinity and my recommendation would be to go in for any of those rather than this one.
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- Also Known As:
- Holiday Inn New Orleans French Quarter Hotel New Orleans
- Holiday Inn French Quarter
- New Orleans Holiday Inn