I was particularly outraged and offended by the following:
The hotel had a "concierge" but the position seemed to be just another shill for certain packaged tours and not someone with broad knowledge of things for the benefit of the guests.
A hotel provides a "concierge" for the convenience of the guests. It should not be another profit center for the hotel; in fact, creating a profit center actually means this person is doing a disservice to their guests due to a financial conflict.
Here were my experiences with this hotel's "concierge":
I asked the "concierge" about a MS cruise on a competing ship and he simply steered me back to the one that the hotel had a profit tie in with, without even acknowledging that another ship existing and even though the ship he tried to sell me on did not go to the battlefield that I asked about.
On another occasion, I asked the "concierge" where I could rent a bicycle and he had to look it up on the internet and then sent us about 12 blocks away, when there was in fact a bicycle rental service within 2 blocks of the hotel. When I got the street address that seemed far away, I asked the concierge for the hotel's street address so I could see how many blocks away it would be, and the person didn't even know the hotel's address.
If the hotel is going to be a shill for certain tourists business and not provide a knowledgeable resource for the benefit of the guests, at least have the courtesy for your guests to not label this person a concierge.
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- Also Known As:
- Holiday Inn New Orleans French Quarter Hotel New Orleans
- Holiday Inn French Quarter
- New Orleans Holiday Inn