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“Fun in the city” 5 of 5 stars
Review of Wyndham New Orleans - French Quarter

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Wyndham New Orleans - French Quarter
3.0 of 5 Hotel   |   124 Royal St., New Orleans, LA 70130 (French Quarter)   |  
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Ranked #114 of 153 hotels in New Orleans
Savannah, Georgia, United States
1 review
1 helpful vote 1 helpful vote
“Fun in the city”
5 of 5 stars Reviewed July 22, 2013

My family and friends stayed at this hotel one night in June and it was nice. The room was not incredibly large, but we didn't stay in the French Quarter to live in the hotel room. It was clean, and was conveniently located in the French Quarter. Parking was $30.00 but it was the heart of downtown, so this was expected. We had breakfast at the parrot restaurant attached to the hotel and it was very good, although a little pricey. The concierge was knowledgeable and helpful of local attractions. The front desk staff was friendly and courteous. We were served by Shahidah and she was great.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bobby B, General Manager at Wyndham New Orleans - French Quarter, responded to this review, July 24, 2013
Thank you for taking the time to detail the events of your stay at the Wyndham French Quarter. Please contact us for accomodations on your next visit to New Orleans.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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English first
Memphis, Tennessee
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 22, 2013

We checked-in on Wednesday for a four night stay, and they put us in a room on the 19th floor. We had to take the elevator to the 18th. Then take another to the 19th. Very inconvenient! Our room was located away from the elevators, but you could hear them clearly every night. Our room was a handicap room, also. We were supposed to have a King room... we got a Queen. Our TV channels didn't work half the time. We have had meager accommodations before, but for what we paid, we expected more. The elevators were not air conditioned, nor were the hallways. The only good thing I can say about it was that the staff was very friendly. The service made up for a lot of mistakes. We didn't complain while we were there because we firmly believe that the pen is mightier than the sword.

  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bobby B, General Manager at Wyndham New Orleans - French Quarter, responded to this review, July 24, 2013
Thank you for your feedback. I apologize for the stay not meeting your expectations. We are continually reviewing all guest feedback in order to contuinue to develop and improve our service delivery procress. Combining our process review with the pending complete renovation of the proeprty will yield service that will exceed your expecations. I am available for any direct communcation at bbryant@wyndham.com.
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Saint Peters, Missouri
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 22, 2013

The service at this location was amazing. Our reservation through Expedia was messed up (for the wrong night) and the Assistant Manager that was working, Shahidah, worked the on fixing the problem during the height of check-out. Not only was she able to fix our reservation, she calmed my frazzled nerves and got us into the room early. The room was clean and spacious, the pool was warm, and the duvets were divine. The entire staff from the Bell captain, to the front desk to the concierge were exceptionally friendly and helpful. It was one of the nicest hotel stays I've ever had.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bobby B, General Manager at Wyndham New Orleans - French Quarter, responded to this review, July 24, 2013
Thank you for utilizing the Wyndham French Quarter and for recognizing Shahidah our Front Office Manager. She is a hospitality professional and is frequently singled out for her superior service.
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Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 22, 2013

After reading the previous reviews I was a little skeptical about my stay, but upon arrival my expectations were exceeded. Reggie at the front desk was absolutely amazing, once we began the check in process he was very accommodating even though our reservations had been cancelled he worked diligently to get myself and my party of seven three rooms right next to each other. Check out was just as efficient, Crystal and Kristen were so pleasant on a early Sunday morning after and a long Saturday night. I asked a million questions about prices and each time they answered them accurately and with a smile. Overall the staff is great which makes the hotel a pleasant place to spend the weekend. The rooms were clean, the beds were super comfy and they give a ton of pillows. The only drawback was the scary elevator from the 18th to 20th floor it reminded my of the Haunted Tower in Disneyworld.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bobby B, General Manager at Wyndham New Orleans - French Quarter, responded to this review, July 24, 2013
Thank you for the feedaback and for recognizing three of our outstanding team members. Reggie, Crystal and Kristen are all great service ambassadors for the Wyndham French Quarter.
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Henderson, Nevada
Senior Contributor
37 reviews 37 reviews
26 hotel reviews
Reviews in 20 cities Reviews in 20 cities
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed July 20, 2013

...of clean, comfortable guest rooms and poorly maintained public areas. The rooms and the guest hallways were excellent, and the staff was gracious and helpful, yet this property is still experiencing migration pains from its previous identity as a Holiday Inn. Located near Bourbon St. restaurants and bars. Free wireless internet. Coffeemaker, hair dryer. Parking, $28/24H, convenient to elevators. Bell service. Room service 6a-11p from downstairs Cracked Parrot Bar & Grill, reasonable + $3 + 18% . Menu at restaurant is larger and slightly less expensive, no room charges. Pool, exercise room 530a-11p. HBO; PPV. Internet speed 185kb down/55kb up/per DSLReports.com speed test. PrintMe service is claimed on the internet login page, but was never really installed. (The sales manager overheard my conversation with the front desk about this issue and offered to print my document at the hotel's business office.) Ancient, creaky, lurching elevators. Pool is heated to 90F, but the water was dirty and icky, as was the pool tile. Small exercise room has 2 treadmills, 2 stationary bikes, and free weights. McDonald's, Subway, Walgreens, Canal St. streetcars within 1 short block.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bobby B, General Manager at Wyndham New Orleans - French Quarter, responded to this review, July 24, 2013
The hotel is in the final stages of planning a complete renovation of the hotel. All interior and exterior areas will by updated and upgraded to Wyndham standards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wyndham New Orleans - French Quarter

Address: 124 Royal St., New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > French Quarter
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #114 of 153 hotels in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Wyndham New Orleans - French Quarter 3*
Reservation Options:
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Also Known As:
Holiday Inn New Orleans French Quarter Hotel New Orleans
Holiday Inn French Quarter
New Orleans Holiday Inn

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